This bank was ok to start with, but then — the problems… 1. I asked to go paperless on statements — yet 3 years later and repeated phone calls to ask that i receive no more statements to my address i continue to receive them. 2. When my account was compromised my card was shut down, now this is good but would have been better if they called me to let me know instead of hanging me out to dry. 3. From point 2, money was stolen from my account, I now live many miles from the bank and was told to get my money back i would have to appear in person, so basically they let someone steal my money and did nothing to replace it and keep me happy. 4. Their website for looking at accounts online is a joke. Its so damn secure that even i can barely get into it and get locked out at random times for no good reason. And the service they have to get back into the account is a joke, sometimes not available, should be 24⁄7 If you have money that you care about, do yourself a favor and take it somewhere professional.
Place rating: 5 Marblehead, MA
This bank is the epitome of a small town local bank. They greet you by name, and are very attentive to your needs. I’ve put them to the test with use of our ATM cards in foreign countries, and international wire transfers in foreign currencies. They always came through. I had an issue while on a business trip to Great Britain. I called and left a voice mail. Someone called me back(a long distance call), and promptly fixed the problem. Their iPhone app is good. Allowing check deposits would be a nice improvement(they told me they’re working on it). I deal with lots of banks in my job. None come close to the service at Marblehead Bank.
Place rating: 4 Swampscott, MA
I really like their ATM. it sells you your money cheaply(like, $ 2 out of network), and it is easy to use and the screen is clean. not a big thing, but great stuff non-the-less. I would definitely go back, the money is freshly prepared.