Wertz Motor Coaches

I have been using this company’s services to transport Philadelphia School students for a decade and have always been pleased. Recommend their all white coaches– they are sleek.

Do NOT use this company!!! I called to get a quote for a mini-​bus to use for my wedding to get guests to and from the hotel, and Richard seemed perfectly nice and helpful. I called back to actually reserve the mini-​bus and told him it would be great if the bus could take 1 – 2 trips back to the hotel during the reception (if necessary), in the event that any guests needed to leave early. He told me he would have to charge me extra for every trip I wanted to make (the hotel was less than 5 miles from the venue). I asked him why I had to pay extra when I was already paying for the bus for the specified time period we agreed upon. Basically I was paying for a bus driver to sit in a bus for 4 hours, but if I wanted to use the bus then I had to pay extra. When I expressed my concerns he told me that he knew he wouldn’t have trouble renting the bus for that weekend so he could charge whatever he wanted. I promptly told him that his customer service skills were severely lacking and I would not be using his company.

I’m an account manager in the corporate transportation industry, and in nearly 8 years I have never quite had an experience like the one I just had with Wertz.
When my staff called and asked Wertz if they had availability to do a 5hr motorcoach job on a Thursday evening dinner event, Richard said they could do it but everyone in the office was going to be gone, out of the office for a week for a wedding. When I called back just to check if they would be available by phone at all to make minor changes if our client requested, and to give driver information — I was told by Richard verbatim:
«Honestly, we don’t want to be bothered with work this insignificant».
Wow — I was taken back, why not just say «no, we aren’t available» — calling the work insignificant, was only meant to be insulting and hurtful.
I would never trust this company to serve my client’s needs with this display of service — I can only imagine how poor their expectations are from their drivers. I have never had a great experience with Wertz in the past, but it’s for certain after that call I will not have any experience with them in the future. Being so purposely disrespectful is unacceptable.
Anyone who feels they can use their patrons as a punching bag by insulting their work and making their day less enjoyable frankly does not deserve success in the service industry.

HORRIBLE! DO NOT USE THIS BUS COMPANY! I rented four school busses to be picked up and dropped off at a certain location, thinking it would be a simple request. But apparently, for people who’s occupation it is to drive, they don’t know how to! They got lost on the way to pick us up and caused us to be an hour late for our event and then they needed help getting to our event! They don’t all have a gps in their bus, so if you order multiple, they all follow one bus so if one gets separated from the bunch, you can forget seeing that bus come to your pick-​up location. It was absolutely the worse experience I’ve had with a bus company, and they ruined our entire night.