Drs. Goodman and Partridge, OB/GYN

My appointment was at 2:30pm and I took a PTO day for my appointment. I went to the office and was late for 3 – 5 mins and the doors were locked and lights were closed. They didn’t bother calling me to check if u was on the way. Dr’s. Goodman and Patridge was great with their patients, but since it switched to MomDoc their patient care became horrible. Think TWICE before considering MomDoc.

Im a new patient, got a pap done and havent heard anything so since i was in the area, i thought id stop in and check on the results. A lady with a fancy ipod approached me and immediately told me she cant help me, that i need to call their main office. Then i inquired about very simple medication for a thing all of us ladies deal with… again gotta call in. I guess face to face service is non existent. I just switched jobs so i wont have insurance for few months. I called in and i have to make an appointment to get my results? So im going to spend $ 200 just to hear that they’re normal? Not going to happen! And if something is detected on my pap and you ipad fancy people dont contact me, then im sure there are legal ramifications. Oh simple meds (diflucan)…forget it! You need an appointment! Ive never had a cold, unapproachable relationship with any of my doctors. Im driving 45 mins to phoenix going forward to see my awesome ob gyn who i can call and speak to anytime. This was a mistake!!!

One star is too much for this place. I walked in to two receptionists sitting on the couch with their iPads, never once looked up to greet me with a «hello», just received a «do you have an appt?» While they looked down. Rude. Then when I was seen by the dr, it was very robotic, no care, no concern just wanted my money. I think their attitude is the worst because they are the only gynecologist in the area and they can get away with it for that reason alone but I assure you I will drive a half hour/​hour away to see another Dr/​office who cares about me and not just my business.

You walk in to an empty waiting room without the typical window to arrive to. Walk around wondering who you’re supposed to talk to. If you’re lucky, about 5 minutes (10 – 15 more likely) a staff member with an iPad approaches you to see if you’ve been checked in. I get that its supposed to feel more comfortable and less like a doctors office, but they really need someone to stay out there.
Wait times are typical of any doctor I’ve been to (between 10 and 30 minutes).
The real reason I am giving this specific office and the specific doctor, Deidre Russell a 1 star review is lack of bedside manner and failure to communicate anything. On more than one occasion she made me make an appointment to get test results that could have easily been given over the phone. Not only that but she didn’t even give them to me, she sent someone else in to do it and they had to go ask her what to do next and she STILL didn’t bother coming in.

I had a horrible experience with these idiots. They don’t really give a $&%! They just want to check you in and charge your insurance. Yeah, the building and interior design is nice but the question is, do you really get good customer service??? Do you really get the care you need??? You can’t even make an appt esp on a friday and are close some days. After you leave the office, if you have any issues with your prescriptions or whatsoever, no one will call you back at all. You can’t even talk to any MAs or NPs in the clinic. You get a phone operator that will relay the message and thats it!!! THE WORST OB GYN EXPERIENCE I’VE EVER HAD. Don’t go here because it is close to home and it is convenient. Whats the point of going to this clinic, if you don’t really get the care you need? I wouldn’t go back even if they offer me a million dollars!!!

Awful awful awful practice! I was a new patient going in for my yearly pap test. I waited for half an hour before being placed in a room. When doctor Acuna came in I explained to her that my mother has ovarian cancer and for peace of mind I get an vaginal ultrasound yearly as well as blood work with a CA125. They recomended the BRACH test which is genetic testing for ovarian and breast cancer. I went ahead with the test and waited to go in for my ultrasound. The ultrasound tech refused to do a vaginal ultrasound and did it on the outide of my abdomen instead even after telling her I prefer internal because of the accuracy. When I went back into the exam room Dr. Acuna came in and said she could see a «suspicious shadow» that she was concerned about. It nearly gave me a heart attack to hear that. When I told her it was an external ultra sound and not internal she was surprised and sent me back in for an internal ultrasound. The internal showed no «suspicious shadow» and DR. Acuna chalked it up as being the top of my uterus. So I had to pay for 2 ultrasounds and was a nervous wreck after the false «shadow «scare.
A few weeks later I recieved a call about my BRACH test results saying I needed to schedule an appointment to go over my results. I called the office and asked if I could get the results over the phone since I work and after all it is not a diagnostic test but a genetic test that is either positive or negative. The office refused to give my results over the phone creating more anxiety over the results. I finally went in so I could find out the results and after waiting for 45 minutes to see Dr. Acuna she walked in and said that my results are NEGATIVE. That’s it, just negative. visit over. $ 250 charge to hear this. I told her that it was ridiculous that they couldnt have told me this on the phone that I had to pay to hear this.
Now my yearly blood test results are in and they want me to come in for those results. In the 22 years I’ve seen OBgyns and have had 4 children i’ve always gotten results over the phone no problem. Again they refuse to tell me on the phone that my results are normal. This place is a complete rip off and all they care about is money.
I also have lost faith in Dr. Acuna for misreading my ultrasound and scaring me about the «shadow» as well as her incompetant ultrasound tech who refused to do a vaginal ultrasound the first time.
I WILL be switching doctors ASAP

this is my 2^nd review and it’s not good. If Maricopa, AZ had another practice for OB I would got there instead.
I was pregnant under the care of OB Karabinas. I didn’t find her compassionate when she told me I had a failed pregnancy. She was very quick with her news to me. I saw another OB Dr. Matthews who explained to me the Ultrasounds result more clearly then Dr. Karabinas. Dr. Matthews performed my D&C on June 1 and was very informative about the procedure with my husband and mother-​in-​law with me at Chandler Regional Hospital. I was supposed to see Dr. Matthews on Friday, June 15 for my post op surgery and instead my appointment got moved to Thursday, June 14. The lady that left me a voicemail did not indicate why.
Today, June 14 for my 9:30am appt, I go to see Dr. Matthews and the receptionist told me she is no longer with the practice but another OB will see me, a new one by the name of OB Karunas?. I waited 1 hr in the waiting room and then 23 minutes in the private room for the new OB to come in. The new OB saw me at 10:29am, and she did not have the Surgical Pathology report with her and apologized more waiting.
I did not leave the office until 11:04am. I was NOT GIVEN AN APPOINTMENT SURVEY. Well they are selective based on the service they provide. I told the OB Karunas? that I was not happy with this office practice since I have seen 3 OBs in my short pregnancy visits of about 2 months. I told her I wanted a practice with more consistency and if I could I would go somewhere else but Maricopa is so far away and we are stuck with the doctors in this small town.
UPDATE 7÷3÷2012 — Learned my Encounter number # 722 324 — from bill received from this office and posted my comments about this BAD visit.
On 6÷13÷12 I rec’d a voicemail about my appt on Friday 6÷15÷12 that Dr. Matthews WAS NOT going to be able to make this appointment. My appointment was rescheduled for Thursday 6÷14÷12. When I checked in on ⁶⁄₁₄ I was told that another OB GYN will be seeing me because Dr. Matthews is no longer with the practice, she left. I told the receptionist that I had a D&C just on Friday 6÷1÷12 and now I will be seeing a 3RD OB GYN. My appointment on 6÷14÷12 was at 930am and I did not see the new OB Acuna Andrea until 1 hr and ½ later. She was behind appt’s. When I saw her she did not even have my pathology results from my D&C surgery and sent me waiting for another ½ hr. I told her that I will not be coming back to this practice for the various reason and this being one of them. I was not given a survey card but learned this ENCOUNTER number from the invoice that I just received from this office from the prenatal visit to my D&C surgery.
On a side not Dr. Andrea Karabinas was my 1^st OB and she was very mechanical with her conversations to me so I switched to Dr. Matthews and saw her for 3 times. She did my surgery and I never saw her again. Dr. Andrea Acuna was the 3^rd OB and all these changes at your office DID NOT make me confident at all.
I am now going to BANNER HEALTH here in MARICOPA to see Dr. Paul Mikel a licensed OB/​GYN. Today was my first appt. with him and he was very professional compared to your office inconsistency of OB GYNs.

I have not been to this location, but I have been to the Chandler locations, and the billing situation is not unique to this location at all!!! I paid a copay three times for one visit. The billing office and the front office do not communicate payments at all!!! I took my teenage daughter there to find out if she had been sexually active so that I could get her on birth control. The nurse who assisted the doctor in the office glared at me the entire time! She was not shy about her feelings on me making my sexually active teenage daughter get a pap test against her wishes. Never mind the fact that I am being proactive so that we do not have any unplanned pregnancies to hinder her future! They flat out lied to me and to this day have not credited my account with any one of the three copays I have paid! I refuse to give any of them my business. I thought that possibly Maricopa, being a smaller town, would be run differently, but thanks to Unilocal,I know to stay away! Thank you for your reviews. You saved me time and money.

The only reason I gave them one star is for the staff. I had the same issues as a previous reviewer did. They charged me separately for the pap smear, culture dish, breast exam, paper gown, EACH question & EACH prescription. It was all billed as if I had made seven different appointments. Thankfully when I contacted my insurance company to discuss this they negated everything erroneously billed by that office & said I would not be responsible for the «overcharges.». Then I contacted the doctor’s office to talk about it. The girl in the billing office had been dealing with this nightmare for several months & was very apologetic. She told me herself she could not understand how/​why they set their billing up that way especially since the office was losing patients. In the end, I was responsible for only $ 250.00 towards my deductible & the girl in the billing department got fed up & resigned. My insurance company had a good laugh at the ridiculousness of the entire situation. This is one practice I will NEVER return to & I DO NOT RECOMMEND them.

I have gone here for the last three years. The doctors have always been good, but I agree with the other poster that their billing procedures are a rip off. This year I was charged almost 800, which my new insurance did not pay. They billed me separately for office visit, pap, breast exam, annual exam and one other thing I can’t remember that also seemed redundant to me, and obviously my insurance agreed. When I called, I was told some f the things I discussed, INCLUDING asking for a refill of the same meds I have been on, was not part of the annual visit. I was not there a very long time, and the doctor prob spent less than 10 min talking to me. So if you have great insurance, then go ahead, but I am going back to planned parenthood in Chandler.

Love this place. Friendly staff. Efficient service. They are usually quite prompt and give each patient a sufficient amount of time. I only go for gynecology services but I’m sure the obstetrician services exceed expectations as well.

The posh waiting and exam rooms? You pay for that. Goodman and Partridge is a baby factory. I don’t know how they are for AHCCS, but if you have private insurance, they will nickel and dime you to death. I overpaid by at least $ 700 once my insurance kicked in, but they found a way to charge me for every little thing – including sending claims to my insurance company over a year after the service, which of course my insurance would not pay.
I saw two different doctors and at least 3 nurse practitioners during my pregnancy. And not only did my doctor not deliver my baby, the doctor who did wasn’t even with Goodman and Partridge. I never saw one familiar face from G&P while I was in the hospital.
After my baby was born, I had an argument with one of the nurse practitioners over getting treatment for PPD. She wouldn’t listen to me or help me but just wanted to lecture me. They had the nerve to charge my insurance company for an «extended visit.»
I’ll drive out of town for my needs from now on.

As soon as I walked in the receptionist greeted me with a smile and got me all signed in. The office itself is very nicely decorated and there’s lots of comofortable chairs and a couch so waiting wasn’t too big of a deal. I did have to wait a little bit longer than some of the other people waiting but I was a new patient so I had more paperwork to take care of and they were returning patients.
The nurse brought me back and took all my information down. She was very friendly which is wonderful when you’re telling a stranger your sensitive personal information. The exam room was decorated very well also so that along with the friendliness of the nurse made me feel really comfortable.
The doctor that I had was Janice Reynolds and she was also very friendly. She asked a few more questions about my health history than the nurse did it was still relaxing and I didn’t feel uncomfortable about anything. The exam itself was very quick and nothing out of the ordinary. Before she left Janice let me know that they will call me with the results whether they’re good or bad which I like because it’s nice to know what’s going on with your body.