CakeShopUSA.com

Terrible experience! I ordered a specialty birthday cake, ordered 2 weeks in advance, and even called to confirm. When I showed up at the time discussed, they hadn’t made the cake! The bakery was a nightmare of filth and disgust. There were boxes, paper work and filth stacked outside and in! When I inquired why they didn’t make the cake, they said they had my order but I hadn’t given them my credit card. I don’t understand why in the three phone calls I had describing the cake and confirming the order, they hadn’t ASKED for my credit card?!? They said even though they took my order, they don’t process (I.e. bake it) until they have payment.
Amazing disappointment. I will never order again.

Update to my previous review: I was given a full refund very promptly and offered a new cake free of charge.
I did not take them up on the cake as it is a not a close drive and we didn’t want to have more cake sitting around, but it was a nice offer.
Nothing can fix how things went at the birthday, but they did do everything they possibly could to make it right afterward.

The worse experience ever! I went to the shop and ordered a cake. When I came to pick the cake up, it was a totally different cake… not what I ordered at all. The lady explained that «it was just a misunderstanding». She stated that after the event, I needed to bring back all the decorating pieces that were used on the cake so that she could request a refund from corporate. The following Tuesday, I brought back all the pieces that were used on the cake. The lady stated that she was still working on the refund and that I should call back in a week. I did just that… called back a week later and still no answer regarding the refund. I waited another week and called back… this time she hung up on me twice. Now every time I call the lady, she hangs up once when she hears my voice. I ended up having to contact my bank and Better Business Bureau regarding this company.