Firestone Complete Auto Care

Fast, friendly and reasonably priced.
Finished with some minor work done today and I was very pleased. I came in on a Friday afternoon to see how soon I could get my car worked on. I was somewhat surprised that they said anytime the next day (Saturday), so I scheduled for a prompt 7 a.m. visit. I’ve been to several Firestone locations before and sometimes on a weekend you’ll have to wait a day or two.
The work was super speedy. A full inspection was done, a new battery installed and an oil change completed, all in an hour. No joke, I was out of there, paid and all paperwork finished by 8:10. I was very impressed. There was no nonsense or trying to sell anything, the work was done and the inspection gave me all I needed to know. (That nothing else needed attention anyway)
The attendant was very polite and helpful. Firestone always has some deals and coupons going on, so I recommend looking for a deal and taking advantage of it. I used one for a discounted oil change and they automatically applied the latest offer for a battery installation. The overall experience was very professional and efficient.
Being new in town and having this location just a few blocks from home is huge. I will definitely be coming back and I would recommend them for any of your auto care needs.

This used to be a really nice Firestone when Ayo and Vic worked there. Now it seems as if there is a revolving door of techs and advisors that dont know anything about the Firestone way or customer service. I recently bought a set of 4 tires at the Town Center location that had a warranty. I had a flat one morning and Powder Springs was the closest location so I took it there. I went in and was not greeted, none of the employees were wearing name tags and I was not told their names. I was told that the tire couldn’t be fixed. They did not have it in stock and couldn’t get it until very late in the day. I was also told that I could go get it from Roswell if I couldn’t wait. I called the always helpful Town Center Mall store and Rachel told me that she would take of it. She called Powder Springs and made them get the courier there with my tire asap. It arrived within 90 minutes and I was on my way. I will stick with the Town Center store from now on. Check out my review for the Town Center location and you’ll see why.

Great customer service. Great staff. Wish they could have driven me home to wait but ended up staying three hours there. Only gripe. Other then that I will be back for regular maintenance. Should have a check in deal for discounted oil change like all the others.

I’ve been here a couple times. I always have a great experience. The staff is always upbeat and cheerful no matter what time of the day. Their explanations are clear and they will take the time to explain your cars situation. Great place!