Sandra Diehl, MD

GO SOMEWHERE ELSE! BED SIDE MANNER IS LACKING, AND NOT WORTH A PENNY
Came here for medical treatment (mental health) for about a year. I was actually extremely disappointed with this facility. Not only did I feel they were overpriced, but when I questioned them on their prices, and proof of being overcharged… I was confronted with attitude from the front office. This of course happened on SEVERAL occasions. As well as clarification on their billing. I was told to pay before I see the Dr. However with my insurance they have me reimburse the practice later. Dr. Diehl’s office had a policy they wanted to charge of time of service, regardless how your insurance company does it. Which was totally fine, I didn’t have a problem with that. I looked at it as, I get the payment out of the way and not worry about it later. This is where the issue happened. I would pay for the visit at the time of the visit… but then I would pay again for the same visit through a bill in the mail!!! WTH? This happened so often I ended up paying more then what I was suppose to. When I tried to discuss this with the front office (on several occasions) I was met with an extreme attitude. I felt I was treated like an idiot who can’t figure out their billing system, and their policies. The lady in the front (don’t remember her name) black woman in her 30’s, always has an attitude, and is never polite to any of the clientele. Finally enough was enough and supposedly I owed over $ 100, which I knew I didn’t. When discussing it over the phone with this same woman… more attitude was given. I finally had reached my limit, showed up at the office to try and figure out this billing issue. Again, the woman at the front, was so damn rude we ended up getting Dr. Diehl involved. Which then I was treated as if I’m mentally unstable to handle the issue. Which pissed me off even more! I am a mental health patient for OCD (cleaning) and some anxiety… however when you mess with someones money… anybody would get upset. That was the final straw. If you can go somewhere else I would. The front office made the experience awful, and Dr. Diehl was not all that great. Even before that issue, I always felt she was very cold and I was just another pay check.
I ended up leaving and going to Strong Tower Behavioral Center. They’re reasonably priced and everyone has been extremely helpful. Not only that, they’re always in constant communication with you on any questions you may have.