L’Occitane

Came in here looking for an emergency birthday gift. Tess helped me out with so much kindness and great customer service. She wasn’t pushy and was very sincere in telling me about certain products. Since this was my first time in the store I was quite overwhelmed by the variety of everything. I just thought this brand made lotions! Lol! In the end, I came out with a great gift and a very good image of this brand. Will definitely be back!

I was there on 8÷10÷14 at the end of the day. I was looking for a room spray for the kitchen. The sales girl showed me lavender and asked me if that was what I was looking for. I said no, the spray I’m interested in is for the kitchen. She rudely replied «Like I said». Um, not sure why you would answer a customer like that. Even if it was the end of the day or your tired etc. That is not acceptable. I’ve worked in retail myself in that same shopping center and I could never get away with answering customers, clients or anyone in that tone or those words. I’ll never go back and that’s a promise.

I was in the MDR store a couple of months ago on a Sunday afternoon. Not busy, no other customers in the store. I explained to the sales person that I’d like to pay the difference to exchange a gift. I was given a large box of L’Occitane products that were mostly lavender. That scent gives me a headache, so I just wanted to exchange for anything else. Everything was sealed, unopened and in the original gift box. She said that she’d ask the manager.
The manager (shorter blond woman with a ponytail) came out of the back room with her mouth full of food. Obviously having lunch … She just shook her head and said, «Nope, they were part of a gift set.» Did not make eye contact, just shook her head. I stated that I was happy to pay any upcharge, but she just shrugged and shook her head. I was pretty surprised at that response, but more at her unprofessional handling of the situation.
What she had no way of knowing was that I was there for another reason. I’d been asked to purchase items for gift bags for an event for my office. I would have spent about $ 2,500 that day. And would have been back to purchase for each of the upcoming events (8 more). Instead, I headed on over to another shop that sells a similar product and they could not have been more gracious. I donated my L’Occitane gift to a women’s shelter and although the products are lovely, I will not be shopping here again.

Alysia is the store mgr there and is very helpful. She invited me to drink some homemade tea w/​blueberries and pomegranates-​was very good. She is very knowledgeable and is personable. I bought a bunch of lavender products and was informed there was a gift w/​purchase. I’m so glad there is a store in the Marina. I will def be back soon.