LCI Paper

I ordered card stock for menus for my wedding… they didn’t have a sample available for the card stock I wanted to purchase, so I emailed their customer service and received two samples within 2 days, and the quality was much better than I expected. The prices are pretty amazing for this type of product in comparison to industry standards and typical bridal sites, and the quality was really impressive. I also can’t say enough good things about their customer service — I followed up so many times because I was ordering 250 of the card stock and didn’t want to get stuck with that if it didn’t work out, and they were fast to respond and really helpful each time. Highly recommend if you’re looking to save a little and go the DIY route.

I ordered metallic card stock and envelopes for my wedding invitations which I designed and printed on my own. They had a great variety of selections, prices were affordable and the shipping process was great. I received my order within 2 days of placing it. If you plan on designing and printing your own invitations, I would definitely consider this company.

I didn’t feel like my envelopes were worth the price; they were see through and flimsy. I wasn’t planning on returning them, I couldn’t, I was out of time and needed to get my invitation envelopes out. I called customer service anyway just to provide the feedback. What came next was straight out of the Twilight zone. When i called Customer service, the man who answered spent more time discussing my verbiage of «tacky envelopes» and how his feelings were hurt more then anything else. It was a bizarre experience, I don’t intend on becoming a repeat customer. I told him I intended on writing this bad review but he didn’t care and told me «if you don’t like the envelopes return them!» I explained again, that I couldn’t and that some companies believe in exceptional customer service and may offer a credit back for my unsatisfactory experience but as you can tell this is not one of those companies. Next year, back to papersource I go!

My order was Napkins for my daughter sweet 15. When I got the package I was so excited, when I open the package I notice that there was a misspell on Seeet and it was my mistake. I called them the next morning explain to them and told them it was my mistake and I just wanted to see what can they do for me. She told me that she will give me a call back after she talked to her manager, at the point I’m thinking she’s not going to call me back today. Well I was wrong she called me within minutes to let me know that they will give me a 30% off on my next order.
This made me so happy!!! I will use them again on my next event.

Brides Beware!!! If you are planning to design your own invitations with a local printer in your area, find your printer first and tell them the type of paper you want to work with. I bought pre-​cut cardstock from this company and created my invitation design later, not realizing I would have a Gigantic Issue finding a local printer who could work with it! Many printers cannot work with pre-​cut card stock so you may have to buy the bigger sheets and let your printer cut for you.
I wish this company had done a better job of explaining this on their website when I purchased from them. I was way ahead of the game with my planning, only to run into Huge Issues when I was ready to print. .and to add insult to injury, they stopped offering their printing services as well (the rep I spoke to stated it was getting «too complicated» so they stopped offering printing). When I could not find a local printer to do the job, LCI Paper could not take the card stock back and do the print job either! And, because it was months later when I discovered this, they refused to give me a refund (claim was their «credit card machine cannot authorize returns past a certain point! Really?)
Bottom line: I bought beautiful card stock I cannot use and had to go with another company to get my invitations designed and printed in time. I am now behind schedule which is heartbreaking to me! Thankfully I am able to use the lovely envelopes with the new invitations I had to purchase… but I am out of pocket about 60 bucks in my wedding budget due to this company’s lousy customer service.
Word to the Wise… find your printer first before buying paper from this company! Then you will know what size to buy and how much… and you won’t run into these problems OR get charged their restocking fee if you need to exchange/​return. Beautiful paper, lousy policies and service… so beware!!!

I was really excited about finding prettier envelopes to go with my save the dates for such a great deal. I unfortunately experienced a little mix up because I had ordered around the holidays and the postal service ended up losing my package all together.
Although it took a few phone calls to get everything resolved, they were nice enough to resend me the envelopes free of charge. I now have exactly what I need. I will definitely look into ordering the rest of my bulk paper products from them (but choosing UPS for shipping!)

Make sure you need what you order! They charge a restocking fee and would only issue a store credit that had an expiration date. It’s really had to use a store credit on such a speciality product and then when I tried to use the credit after the expiration date that I was unaware of, they basically told me I was out of luck. Next time I’ll order from someplace who actually cares about their customers. Really disappointed!

Saw that another review mentioned living in CA and having to wait a week for shipment. I was living in Somerville, MA for the majority of the planning then moved back home to the Bay Area of CA a month before the wedding. All the times I ordered from LCI, I received my packages within one to two days, so not sure what the week-​long wait for that particular reviewer was about.

I ordered my wedding invitation paper online from here. Here is my summary:
Pros
–The selection is nice (good variety of paper types, colors, accessories, etc)
–The tutorials, blog, and photo ideas on the site are super helpful and creative. They helped us get our idea for the invitations
–I love the cardstock pocket idea and haven’t seen it anywhere (we used it for our invites)
–The prices are very reasonable
–The templates are easy to use and helpful
–The response time to questions was fast
Cons
–You have to pay for samples (the item & shipping)
–I live in CA so it took about a week to get the samples, then another week to get our actual paper order. This just forced me to try and plan ahead and make sure I was ordering enough paper. If you’re on a tight deadline and might run out this might not be the best option for you

you will not be disappointed. multiple orders for my wedding and i was very satisfied.

Amazing prices! Great quality, a million different color and size options for cards and envelopes, and lightning fast shipping. Their website is extremely helpful and has realistic and true to color swatches of all colors and textures.
You can order samples of any single item for pretty cheap and they are in the mail on the same day in most cases. We ordered a lot of samples too and I was thrilled with how fast we got them and were able to make decisions on our paper needs.
We ordered everything from our escort cards to our thank you cards to all of our invitation envelopes from here. I couldn’t have been happier with the products we got and the total price was a downright bargain.
I dealt with LCI strictly online and didn’t even realize they were a local vendor until I saw this review. Bonus!