Allstate Insurance: Jim Walter

Horrible service. We were customers for many years and had no problems… until we filed a claim, which is what insurance is there for, right? We had very strong winds that blew the shingles off the roof; A LOT of them. This happened to several houses in the neighborhood. The other houses had different (and better) insurance. Their roofs were fixed quickly. But Allstate fought me in the repair to ours. For MONTHS; all while our roof was exposed to weather. First, they acted like I pulled the shingles off myself on purpose. Really. !!! Then their rep called me to ask about the height & slope of the roof for their inspection and asked if they needed to bring a ladder. Yes, you need to bring a ladder! So I took a day off of work for their inspection and, you guessed it, their person showed up with NO ladder. Their person took a few photos from the ground but I had already sent them much better ones I took from the ground with a good zoom lens. I guess they needed to waste my time sending out their inspector. They dragged their feet at every step. While months where going by. Everyone else in the neighborhood had their roofs repaired immediately by the other insurance companies. I was told Allstate had a bad reputation. I certainly wasn’t in good hands with Allstate. They finally paid, but only a small fraction of what they should. I told them I was so disappointed with their service that I was going to take every insurance I had with them and go to a different company. Allstate did NOT care. They didn’t even ask how they could make things better. So I left.