Fiberglass Pool Resurfacing

We hired FPS for a major backyard renovation project, including resurfacing an existing fiberglass pool. It was a big project, we made some changes along the way, and there were a few hiccups that caused some unexpected delays. One delay, that WAS NOT FPS’ fault, was the fault of the supplier of capstones for the project. FPS had not used them before, and I doubt they ever will again. The delay added at least 13 weeks to the project. It was painful! But FPS hung in there throughout construction and we are pleased with the end result.
To give you an idea, in addition to the pool resurfacing, a new deep end step out, and color changing light we also had them put in: a new deck (artificial material was used, I suggest the extra cost of redwood is worth it) with pergola and columns, built-​in barbecue, fire pit, water feature, wall partially enclosing the pool equipment, landscape lighting, remote control for most things, new stamped concrete, a number of electrical outlets around the deck /​fire pit /​BBQ areas, and a 100 to 200 amp electrical upgrade to the house (needed to support the backyard power needs)
I suggest that it would be helpful to have a very clear idea of what you want, or a design person to work with if you need ideas, and where you plan to source the design elements you want to use. However, after you tell them what to get and what you want it to look like they WILL make it happen.
Kudos to Billy (he’s the best!), Jared, and their crew for a job well done!

We are true believers in Fiberglass Pool Resurfacing. This company came thru when we thought we were at a total loss with our pool. From the full fiberglass shell to the coping repairs and the mastic work, these guys did an amazing job! Jenny walked us thru all the details and was a great point of contact. Nash was meticulous with the tile and coping work, and Jared made it happen. We started with a 23 year old gunite pool that left torn skin on the kids toes and ended up with a beautiful smooth fiberglass finish. The pool is much easier to clean and uses less chemicals. It was easy to get a hold of Jenny, and Jared was on the spot. They made it easy to deal with our situation. Thank you FPR!

Jared and team do great work. We had a leak below our drive away and to fix we needed to cut a 6 by 6 ft area of concrete. Jared put new cement then matched the rocks perfectly. The color was spot on. He checked on it later on as well. Sometime his voicemail is full but he always gets back to us. My guess is his voicemail is full because he has so many customers who love his work. He did a great job and excited to use him again.

FPR and Jared did a great job on our pool. Our Pool equipment, solar, chlorination, and vacuum work great. Jared’s knowledge of pools and and how to take care of them is 2^nd to none.

Our pool was resurfaced in 2013 by Fiberglass Pool Resurfacing and shortly after numerous leaks were detected at the return fittings, which, according to a leak detection company were replaced incorrectly during the resurfacing. The leak inspection was done within the warranty period and a copy of the report was immediately sent to Fiberglass Pool Resurfacing. Unfortunately, my husband passed away in November 2014 and I didn’t follow up to insure repairs would be made until recently. I was told that if I wanted to have it fixed it would cost another $ 1,140!!! My other alternative was to have the leak detection company fix it. What was the point of the warranty? And more importantly, how disreputable not to fulfill their warranty and take advantage of my situation and my age — 92 in May — to ignore me and assume I would have no recourse but to go away quietly.

This company has been near impossible to communicate with. Initially had work done but needed work on parts failing after only short time. Number of excuses include «this is our busy time» after waiting for replies during the summer, «my bad I lost my phone» when asking about the lack of appt scheduling requested, and then was offered an appt said yes and they didn’t show up. You need the patience of a saint while you wait for follow through if you have any issues after they get you money.

We had our pool resurfaced a few years ago. While the job was done well and i was very happy, we have had numerous problems ever since.
Our pool leaked shortly after. They fixed it but it cost me another $ 2k. Our pool started cracking over time. They fixed it but took them a long time to come out to fix it. Overall, I rather save more money and replace it.

Well, here is just an update, (THANK YOU) about the work FPD did with our OLD pool back in 2012.
My wife and I are retired, and this summer we have been traveling the pacific northwest extensively… we are gone two weeks a month or longer… Since you all did the resurfacing on my pool, and I have added the chlorine genie… when I get back from traveling, if I feel like it I just jump right in the pool! NEVER have I come home to a green pool, or had ANY problems whatsoever!
We have lived in this house for over 25 years… and have NEVER used the pool so much when we are home… and my daughters bring my grand daughters over to use the pool when we are gone… so the pool is really a blessing…
Could you please tell the inventor of the chlorine genie to work on a lawn mower that would work as well as the genie does???
Thank you again…****** THATS 6 STARS!

If I could give ZERO stars I would!
This has been the worst experience I have ever had with a company. Let me start out by saying that we got our quote in Nov. 2013 and singed our contract Dec 2014. There is still problems with the work and we are still trying to get it fixed.
Our pool needed to be resurfaced and we wanted to change the color to a dark blue. A representative named Billy came out to give us our quote and show us a color selection. We chose a dark blue from their book of colors (approx. 20 different color choices) and were excited to get the work done.
After our paint shipped, we scheduled an appointment for the workers to come out and prep the pool (I believe this was Jan 2014). They came out to prep the pool and then we waited… and waited… and waited. Come to find out that the color was damaged when it shipped (not the fault of Fiberglass Pool Resurfacing) and had to be shipped back to the East Coast. Meanwhile, my boyfriend and I had to continuously follow up with the Fiberglass Pool to get updates on the color shipment due to the lack of communication.
They rarely gave us an exact date and time to when workers would show up at our home or when we needed to have the checks ready for payment. We always had to be the ones to ask.
When the paint finally arrived, the workers came back out and put the color on the pool (Early Feb). The job was mediocre at best. It was streaky and blotchy.
After calls and emails to the pool company, and an argument with Jared (more about Jared later) that we should be the first priority given the problems we have already had, they came out again and re-​sanded our entire pool and re-​applied the color. Jared told us that he can’t move other projects around just to come back and fix our pool. I told him that they have been putting off our project since day 1. It has taken almost 3 months at this point. We are now in mid-​March when the workers cam out. After the color was re-​applied, we wait the 2 days and then fill the pool with water… the next day we have 3 spots on the bottom of our pool where the color has come off.
After many attempts to reach Jared (the «manager») he finally returns our calls. Let me also say that Jared’s voicemail is always full and he never answers his phone so unless you go through the office manager Jenny, it is nearly impossible to get ahold of him.
Once my boyfriend speaks to Jared, he agrees to come back out and look at the spots (last week ⁴⁄₁). He tells us that they will patch the spots next week (⁴⁄₇). Mind you, this is the 2^nd time that we will have to drain and re-​fill our pool because of the poor workmanship. He says he will drop off pump Monday ⁴⁄₇ and patch the work Tuesday ⁴⁄₈. Monday is here and now we are told he may not be out until Wed ⁴⁄₉ to patch the spots. The unprofessionalism of this company is unreal. They can never commit to a specific day, they are still pushing us off!
To make things even worse, AFTER we discovered the blotches, we were informed that the paint product was known to have problems, but we were not informed of this. They admittedly «forgot» to give us a document with the details of the problems that we were to sign. This color cost us extra money and this would have been nice to know day 1 or 2 or 3 or one of the multiple times that they came out to our house! Now, oddly enough, the company does not offer color anymore.

Just an update regarding the work done to my pool. So far, the Chlorine Genie is working as advertised. The enormous size of my pool requires me to run the unit a bit more than what was originally discussed but that doesn’t bother me. It looks like I can run my pump about 4 hours per day during Winter and about 6 hours per day for peak season. That should make a dent in my PGE bill this summer. The pool surface is awesome and the water looks unbelievably blue.
Quick clarification: I still believe that this company can improve their internal communication process but I think that schedule changes occur in the field but not communicated back to the office at all or in a timely manner. What then happens is that if we as homeowners contact the office, there’s a possibility of inaccurate information being communicated. How can this be improved? Not sure.
Bottom line: my pool looks great and I haven’t bought any chlorine in 6 months.

Good Workers — Poor Communication
Our pool needed resurfacing and we were torn between using fiberglass or plaster. In the end it came down to the fiberglass companies would give us a meaningful warranty and the plaster people would not. The next research was choosing the right fiberglass company. The internet is full of horror stories about long warranties and when you try to claim the company is out of business. This meant that our buying criteria was: 1) Fiberglass experienced resurfacing companies that 2) had been around long enough so that they were probably around to say. After getting a few quotes we settled on Fiberglass Pool Resurfacing (FPR).
The Bid Process
The sales guy (Keith) was knowledgeable, a little messy and a bit disorganized but explained FPR’s process and its unique selling points — only company to create anchor points, only company to put final coat on top of fiberglass. After doing some reference checks we settled on the bid and were told the pool would be done between Oct/​Nov but before Thanksgiving. No problem we were not swimming in it, it was too cold.
Recommendation to prospective customers: Get everything written down (we did) leave nothing to chance. (We didn’t have any issues with what was promised is what we got)
The Scheduling Process
October came and went, not communication and eventually 2 weeks before Thanksgiving I called to check and was told they would start the week before. Unfortunately some rain on prior jobs so they eventually started the week of Thanksgiving.
Recommendation to FPR: Communicate start times and slippage better. Get away from such a manual system.
The Crew
The crew were here worked extremely hard and seemed to do a fantastic job. Only issue we had is that it took 4 weeks to complete (Keith, sales guy had said a week to two weeks). The manager of production (Jared) was MIA and we saw him only once or twice, but we felt in good hands with the crew. Only issue we had was one day the crew said they were being pulled off the job and with some frantic calls form us were assured that it was only for 1 day due to some «crisis» Not sure I know what the crisis was but crew came back the next day. During this process we got many «promises» that they would be finished in a few days (from Jared and Keith) but they were clueless. The crew leader told us it would take longer. It was a little strange to be told to have the check ready they were finishing tomorrow when actually they were 2 weeks away from finishing.
Recommendation to potential customers: If you have a specific deadline get it in writing when they will finish with some penalty for missing the date (Note they claim to charge $ 500 for any delay caused by the homeowner!)
Recommendation to FPR: Set more realistic start/​end dates and communicate communicate communicate.
Jenny (Office Goddess)
I am not sure Jenny’s official job but she is the face of FPR. She was always accessible via email or phone and tried to do her best to find out what was happening. She is really between a rock and a hard place since is Jared doesn’t tell her what is happening she doesn’t know. I do not envy her job, but appreciated that she heard our concerns and it seemed was always on our side.
Issue Resolution
We had one tile that they put brown sand on (looked terrible) and had to be removed. It took them 10 days to get that done with a lot of broken promises as to when they would come. I am hoping we don’t have any other issues but I guess the squeaky wheel gets the grease.
Chlorine Genie
We went for their chlorine genie, installation and service from Bruce was a pain — came after we had already balanced the pool, then couldn’t install it, came back following week and installed it, then we had a leak issue, 10 day wait till they came to fix that. System seems to be making chlorine, and working but with the pain of install not sure I can recommend the experience. Training on using the product was very poor but the manual is very good. Time will tell if I can recommend the product.
Summary:
Overall pool looks great, but it has only been a month. Communication and broken promises are the biggest issues, which really leave a bad taste in my mouth. I would recommend that if you use them: 1) Get everything written down including dates 2) be prepared to spend time managing them. Jenny holds the company together.

Beware this is a poor excuse of a company. Phone calls are not returned, workmanship is poor, additional problems show up later, when they say they will be out they don’t show up, leaks have not been corrected after months of calling which have caused additional problems, the chorline system they sell turns you pool to salt water. Just consider yourself warned and beware.

IN A NUTSHELL:
— Poor Ethics: Fiberglass Pool Resurfacing (FPR) hid behind a loophole in the law instead of taking responsibility for damage made to our pool equipment while performing warranty work during ESCROW
— Poor Follow Up: It took a complaint against FPR via the Better Business Bureau to finally get a response from pool worker, Jared, when we had questions as to why our pool was suddenly leaking after the warranty work was performed.
— Unprofessional Communication: Office manager, Jennifer Farrell, made personal attacks towards me and the real estate agents, such as calling my real estate agent that I have worked with for years, «inept» and «ignorant.»
THE STORY:
While our soon-​to-​be home was in ESCROW in August 2012, Fiberglass Pool Resurfacing was scheduled to do some repairs under warranty. When they resurfaced the pool last year, a crack was either left behind or formed later on.
In order to repair the crack, FPR had to drain the pool and fix the crack; after the work was completed, the pool was left drained for days, supposedly while the equipment was still in operation in the middle of a very hot week in August.
A few days after we moved in, I got a call from the pool service guy saying our pool was suddenly losing a serious amount of water and had to be filled twice that week by Wednesday. I ordered another inspection on the pool which revealed that there was a clear relationship between FPR draining the pool and a leak forming in an underground pipe, as well as some small leaks at the equipment site.
It took a long time just to get FPR to respond to the issue to find out how leaks had occurred after complete pool inspection had just been performed in mid July revealing no leaks. Filing a complaint with the BBB finally got the Jared, the person that performed the work, to respond.
I learned that FPR did not draft up any paperwork to have the repair done and did not warn anyone involved that there were risks in draining the pool in hot weather. No one was told to make sure the equipment was off either.
Designating someone, such as a realtor or the property manager to do these simple tasks could have easily avoided the crisis. With FPR refusing to pay for the damage, my husband I and I were left to pay $ 1125 in repairs on the underground leaking pipe.
I pursued a complaint against FPR again with the CSLB and learned that FPR was able to hide behind a loophole in the law that says when the home is in ESCROW and if no contract is made between the homeowners– to –be and the company, CSLB has no jurisdiction over making the company pay damages.
The last resort would be to take them to small claims court but with a baby due in 4months, it simply wasn’t a good option. Instead, I warn anyone planning pool work on their home to avoid FPR. They are an unethical, rude company with no regard for their customers and with no honor in being accountable for their actions.