The UPS Store

Came in after being told by the people at FedEx that they couldn’t ship my package and I had to go to UPS.
Once I arrived, the woman said, «oh ur gunna hate me» because I had to go to the post office, not ups but the people at FedEx read it wrong. She taped up my box for me since the post office charges for tape and told me directions to the post office. I definitely did not hate her and appreciated her help since I had no idea what I was doing. Great service!

I was excited that they put a FedEx office in my neighborhood — until today. I went in for the first time to use the Self Service copy machine. The «worker» approached me like I was doing something wrong and told me she was using the machine and I’d have to wait. I asked how long and she said «about 10 minutes, but I’ll let you know. » Dear Fedex, do some customer service training or more self service machines.

Came for my passport photo at lunchtime. There were quite a few people in line, and only two cash registers open. I had to wait about 5 mins before I got to the front of the line, and then about another 5 mins until the manager (or a 3^rd cashier) came to take my photo. Photo was quick, and I was able to view it before it was printed. It took maybe just over 5 mins before it was printed. Cost was $ 14.09.
I’m happy with the service and that it was easy. The three stars is mostly for the wait, but that can’t be avoided since I went during lunch when everyone else needed to go, too.

I love this ups store! I come a few times a week for work to get notaries or mail packages. I don’t think this store deserves some of the bad reviews here. The prices are like any other ups store, and every time I have been in they are extremely helpful, fast service and always have a smile! I would definitely recommend this UPS store!!!

DO NOT BUY A BOX FOR YOUR SHIPMENT. I came here with four boxed gifts to send up to Idaho. I needed a shipping box and the older, blonde, ex-​tweaker lady measured my stuff and got the box for me. It cost $ 15 which seemed like a lot for a box but, hey, stuff costs more than I think it should. Anyway, after I pack my four boxed gifts into the shipping box it was only about ¹⁄₃ of the way full. The lady comes and slits down the sides of the box so now we have these giant flaps of cardboard she’s fanning together to make the box close. By now the shipping box looked like a franken-​box that was all crumpled and taped together. The worst part came when she measured my now «custom» size box and informed me the cost for UPS ground will be around $ 50. Since I’ve already «customized» the box I can’t exchange it for another one. UPS ground usually costs around $ 20 to ship up to Idaho. This lady has no idea what she’s doing and she’s extremely confident about it. Go elsewhere.

What a flippin’ JOKE! This is why the idea of a franchise location is such a turn off… as opposed to a corporate-​run location.
Stopped by today to ship my son’s baseball bat to Easton’s warranty department because it cracked (purchased in Feb 2015). Grabbed a shipping tube ($ 5.??), some bubble wrap ($ 6.??), and was told by a cashier to pack it up, then I could pay for everything at once.
When trying to bubble wrap the bat, I needed a piece of scotch tape, like ONE PIECE, to secure the wrap. The «store mgr» Marie, points my son across the room to get some tape… but she meant that we would have to BUY an ENTIRE huge roll of SHIPPING TAPE!!!
We were already in a hurry, and this rude, unhelpful, lack of business sense was too much! What shipping service do you know of that REFUSES TO PROVIDE a piece of tape? Not like I waltzed in off the street asking for tape for personal use!
Since I’d already opened the bubble wrap, like a nice, sensible person, I went ahead & purchased it. I put back the shipping tube, asked for the rude lady’s name (Marie) as well as her superior– who happened to be the owner, Jerry, standing by during this whole exchange. I mentioned our experience to him on our way out, and as expected, HE CARED EVEN LESS THAN THE RUDE LADY, lol. Just stared at the printer & the wall as I spoke to him. No apology, no explanation as to if that was typical for their policies, nothing. So weird.
Guess that’s why they have such «rave» reviews, haha. Stinky attitudes & stinky service will guarantee repeat business… NOT!
Wishing I had just set the bubble wrap aside & given them not a cent of money. Oh well, took the high road, unlike Jerry & Marie.

Poor service. Managers see my English is no good, Asians, particularly poor service for me ! He also called me to get out, but I listen to understand this ! English is not good to be bullied !

I’ve used this place a few times as a pick-​up location for packages that I’m unable to be home to sign for. Over the weekend a package arrived for my wife, but the driver left a door tag despite us being home. Their web site allowed me to redirect my wife’s package using my personal UPS account and told them to redirect the package to this location. Not only did they not call to advise the package arrived, when I arrived to pick it up, a lady manager refused to release it to me, despite my driver’s license showing the same last name and same address. A UPS driver knocking at the door would have had me sign for it and all would be good. This is the second incident of incompetence at this store. I would never recommend this place to handle your postal mail, nor UPS deliveries until they have their staff and managers trained.

I have been in the store several times over the past year, and have consistently received rude, incompetent service. The employees are often overheard complaining about the owner. Simple troubleshooting of printers seem beyond the scope of the staff, and I don’t trust the quality of this packaging effort when shipping UPS.
I also have a box here, but will not be renewing. The business address given for the box is really unprofessional, and to access it I have to walk by several scowls.
I have been hoping that the slew of negative reviews would have motivated either the owner or manager to make a change, but it’s clear that the issues are systemic.

What a RUDE place! Long line, incompetent help making wait longer, after waiting about 15 minutes, lady behind counter let someone cut in front of me, when I said I am next, she says «oh she is just sending a fax» I was just buying an envelope. Then hulking fat guy, sweating profusely, looked like he was tweaking big time rings up my envelope, and then rudely says «Thank you, have a nice day, have a nice week» as I am walking out the door. Apparently I was supposed to Thank him for letting someone cut in line, and buying the envelope. Great customer service, NOT! drive the extra two miles to FED-​EX store 622 Contra Costa Blvd
Pleasant Hill, they are half the price and 24 hours a day. Why pay people to be rude to you? may I suggest rehab for the sweating hulk? and glasses for the other one to see who is next in line?

Very rude employee! I’ve been coming into this store for a long time because it’s closer. Ups should be ashamed with the way employees treat their customers!

I come here often to drop off my Zappos packages. Everyone here is always very courteous and will give me a tracking receipt without me even asking (I’ve had to ask for a receipt at other locations). The store is very organized with a plethora of packing supplies and a good selection of cards.

I do not write bad reviews but my experience at the UPS store last week was one of the worst customer experiences I’ve ever had. Two weeks age I sent a package to Illinois. The recipient asked that I send it even though he was going to be out of town until Jan 3. He said it would be fine on his door step, so I did not specify a required signature. UPS tried to deliver the package but after several attempts they sent it back to Martinez. I was disappointed and indicated my displeasure with the driver NOT leaving the package, but I was informed this is up to his/​her discretion. I understand the decision even though i did not want the package sent back. When I spoke with the manager of the ups store, she indicated that they would gladly send it back, but that I would incur all of the shipping costs. I was also told that I should have signed some paperwork indicating no required signature, but this was never mentioned when I sent the package. It seems like, under these circumstances, the UPS store would have some discretion regarding the double shipping expenses I am now faced with. The manager was not the least understanding. If it were my business and I had a customer in this situation, I would have tried very hard to cover some of the shipping cost. She could not have cared less and for this reason alone, I have utilized their shipping services for the last time. My father had a great experience and retired from UPS, but he would turn over in his grave if he knew how I was treated. uPS will still get my business, but I’ll go to another city before I deal with this particular business.

The two young women that work the counter are very rude and lacked respectful customer service skills. I have been there multiple times and experienced the same unpleasant behavior from these ladies.

The service has never been fast but it was better than the post office. Service is painfully slow. I waited almost 20 minutes to fax a one page document. I was the only one in line while the owner and one counter person helped others. Both could care less, and neither made any effort to be polite or hurry. I won’t be back.

I stopped by this place tonight to drop off a pre-​labeled package. The place had just closed and a customer was walking out. I asked the girl inside if I could just drop off the package. She rudely said «NO». Not «sorry», or «I wish I could», but «NO». I’ve been treated rudely there before and will never go back there again. With all the UPS Stores around… I recommend not using this one!

The UPS Store in Martinez continues to amaze me by how helpful they are whenever I need to do copying, or print things using their computers. I know nothing about PC computers, and they are always so happy to help me get the project done just like I want it. They have helped me create theatre programs and cards.
I am always greeted by name by the owner, Jerry, and all the other workers. I really like that it has that small town, private business feel, even though there are UPS Stores all over. This one is definitely by far my favorite, thanks to Jerry, Maria, Cindye and the rest of the UPS Store staff!!!

There is a couple girls that are awesome here!!! But the owner is kinda rude and acts like he is to good to help you. You would think he would go out of his way when you are a customer that uses them a couple times a week.
The few girls that are good are no longer there. The girls that are there are so dumb. You need to train your employees!!! They are rude on the phone. I know more about ups then they do. I feel bad for customers that don’t know very much and are looking for help.

I never knew I could send certified mail from the UPS Store. So much better than having to drive all the way to the post office & wait in line. I have yet to encounter a line at this store. Service is very quick!

On the advice of a fellow Unilocaler, Tom R, I decided to try my local UPS store. I am very impressed.
Not only was I a dullard and forgot the address before I walked in there, they didn’t even care. They let me leave my project on the counter while I ran back to my car to get the address.
They have the perfect size boxes for all of your needs. Plus, they pack it for you. I had some loose leaf pages that I wasn’t sure how to send and wanted to make sure that they didn’t get ruined. They put a giant rubber band around them and then put them in a nice bag. I was so impressed that they would pack it for you. I didn’t even care what the cost was.
At the end when my total came it wasn’t that much more expensive than FedEx. I have another project to send out tomorrow so I will be there again.
They also make name badges! I’m going to be having a name badge made for myself because my company wont get on the ball and order me one, even though I asked a thousand times. New name badge for me!