Verizon Wireless

Update: reluctantly went back to this store 2 times within a month. Different people assisted me and both times I had a positive experience. I will go back.

I went into the store to add a 20% corporate discount to my account. My bill was $ 62/​month before the discount and it’s now $ 75 with the 20% discount. Dawna assisted me with the transaction and she didn’t even bother to look up my account and check my previous billings. I called her a couple days later to change my account back to the original plan and she said she cannot do that. TERRIBLE customer service. Will never go back to this store again.

Beware, this is not a Verizon corporate store, this is an authorized retailer and they could careless about good customer service. They will lie to you and tell you the devices can do things it can’t just to make the sale. Then they will tell you they can offer their technical services outside of the store for a fee. Very unethical. Z Wireless is a horrible company that does not respond to customer complaints and Verizon Corporate is not much better since they are not the least bit interested in the poor service and bad name this store gives the company.

It seems like this is the second time I’ve been here and the staff is horrible and rude. I simply wanted to return a phone I had purchased a week prior that I was not satisfied with and they kept on asking me questions about why I wanted to return it and kept harassing me the whole time. DO NOT GO TO THIS VERIZON!

Justin Landon was excellent. We went in to get a new phone and he was very knowledgable and helpful. My friend had an issue with her service plan and he resolved it immediately and professionally. I recommend anyone to go see him at this location.

These guys are awesome. I had a broken phone that got wet and smashed and the screen wouldnt light up. It was an old basic phone and I didnt have insurance, I wasn’t eligible for an upgrade, I needed a new one, and most importantly… I NEEDED to get the information off of the old phone. The people from customer service over the phone weren’t helpful AT ALL. They told me I would have to pay full retail price for a phone because I wasn’t eligible for an upgrade, and I came into the store prepared to pay full price. Customer service also told me that I would have to pay $ 30 more per month to get a smartphone, so I was planning on just getting a basic phone because that would make my plan like $ 150. The salesman at this store found a promotion on my account that the call center missed which would let me upgrade early at the 2 year price. I was really happy about this but theres more. The guys in the store were also able to put me on a plan that was $ 45/​month and still get me a smartphone… Thats $ 75 less than I was paying, and $ 105 less than I would have paid if I had gone with the plan customer service told me I HAD to choose. I was definitely sold at this point, but the other main and more important reason I came into the store was to retrieve my information from the broken phone. I hadn’t previously backed it up, so (again) customer service told me this was impossible, and AGAIN, the guy at this store proved them wrong. They were able to transfer EVERYTHING including texts, contacts, pictures, videos, and ringtones from a phone that I thought didnt turn on, but in fact it was just a dead screen and since the phone did turn on, they were able to do it. This store rocks, they helped me so much and were very friendly. Don’t ever call customer service if youre near this store because the guys here will help you and not provide false information.

I will never return here.
I came in last night because I have been having problems with my iphone. One clerk was busy helping someone and the other clerk (young slicked back dark haired guy in a suit… who thinks he’s too good for everyone around him) was playing on his phone. Instead of greeting me, he asked very rudely «do you need something»? When I told him about my situation and told him I wanted to use my upgrade for an iPhone 4S, he began to laugh and tell me that was a «joke» because «that’s not much of an upgrade». When I explained I didn’t like the iphone 5, but wanted go stick with apple, he repeated to me several times that I was «being dumb». He then tried to sell me on other brands, not even listening to what I was saying. He began to belittle me in front of his coworker and other customer. Not professional at all! He tried to sell me on a iphone 5, and when I said I couldn’t afford that he said «Why are you here? That’s not my problem». I couldn’t believe he said that to me. He then says to me «well we don’t even have the 4s so why don’t you get out». And not once did he put his phone down the entire time I was there! I told him he was pretty rude and that he shouldn’t be in this line of work and he just laughed at me.
My advice to this store: FIRE HIM. How can you let someone treat customers like this?! Pretty disgusting if you ask me.

Buyer Beware! Be sure that the phone you purchase is the one you viewed on the floor. They pulled a good Bait and Switch… showed us a new phone on the floor then we ended up with one that looked just like it (different brand) that was pre-​owned. Check the fine print on the receipt BEFORE you sign — extra charges to set up the phone and restocking fee if you return it. They were misleading and evasive about sales tax, fees, discounts and returns. Very dishonest place to purchase a phone.

What a pain in the a$$.
I had to get my money back from my credit card company (dispute resolution procedure), which required a 30-​day wait.
The idiotic problem was that they charge your credit card first, then discover they cannot apply it to your Verizon account! They immediately said it’ll be credited back, but it never came through. And the guy continued to fumble it after many follow up phone calls many days later.
And this was the MANAGER who processed it – AND — with a CORPORATE AUDITOR chit chatting along that same day! Total nincompoops!
They’ll say nice things to your face, but rob you blind through incompetence or negligence.
Maybe better to pay cash instead of credit?
I hate Verizon stores.

I went in here the other evening cause I had misplaced my phone, and was looking to see when I could upgrade, and/​or what options would be available to me. I walked in to find one sales clerk helping another lady, and a young gentleman playing with the phones. A second clerk walked out, not very happy, and asked what I needed help with. I told him that I wanted to check my upgrade status — he rudely asked if I had my phone (cause, apparently, going into the system to check my account was too much work), I told him that I did not. He sighed, then after a few clicks on the computer, asked for my number, and then password. I had no idea what my password was, cause I never set one up, so I questioned him — he was obviously not a happy camper, and did not want to be there — when I gave him my «password,» I realized that working with him would have been extremely frustrating, and I didn’t want to put myself through that. I politely excused myself and went to a store that was further away, but I knew I would recieve good service.
I am very disappointed in this Verizon store. It’s sad that one clerk can ruin it for everyone, but he did. Hopefully, he has changed jobs or his attitude since that evening.