CarX Tire & Auto

I’ve taken cars to CarX on occasion. THis time I’m really frustrated. I got a verbal estimate, which seemed to be a great estimate. I asked for an estimate for a single rear wheel bearing and for both. Approximately $ 290 for one and low $ 500 for both. This was a print out on a single sheet of paper. I also wanted four tires. Got a seperate quote for those. I ended up «up selling» my self to a better tire.
I just got the call after the test drive and examination. First they are trying add more items. Next is the frustrating part. Its like the shell game. The estimates were for everything, that gave me the Black Friday discount… If I didn’t do this, then its the $ 650 discount, if I did this, then its the 20% off labor for the selected items, if I spent x amount, then I get the 25% discount on parts for only X. or if I don’t spend X amount then the charges are higher…
I cannot get a straight estimate. All I know is when I call other companies, they say it will be this amount, no special deals, everyday pricing.
This reminds me of the old man smoking a stogie at a used car dealership that changes name every few months.
I’m not saying its the manager at this facility, maybe its company policy. Either way, this was my last time EVER using them.

I live right by the Car-​X in Mason and recently had to bring my girl in to have a tire patched. The staff was friendly and knowledgeable. After dropping my car off for just a few hours they called to let me know it was fixed which was surprising considering it was a Friday afternoon. The repair cost was fair and not jacked up like I would expect at Bob Summerall.
This location offers free wifi in case you need to stop by and wait. They also have a tv in the lobby area with comfortable looking chairs. The lobby also was pretty nice and didn’t have the garagey, oily smell that I’ve experienced at other mechanics. They have complimentary coffee and a convenient store style cappucino machine if you want hot cocoa or french vanilla. Also, Car-​X offers coupons on their website for each location that don’t expire so you can basically print them out the day before you drop your car off. The coupons include discounted oil changes, free A/​C testing and discounts if you spend over $ 50 or $ 100.
Fortunately, I’ve only had to come here a handful of times but the staff is friendly. The prices are fair and I have trust in this store that they will fix it right the first time.