Hilton Garden Inn

Great hotel with good service. The only thing i wasn’t very happy about — the beds. They are supposed to be adjustable, but even the softest level isn’t soft at all, and i definitely do not recommend setting it on «hard» — you may not be able to get up.
I am giving 5 stars because everything was absolutely fine, and the bed — that’s only my subjective opinion — others might be thrilled about the option!

While the hotel was nice the afternoon clerk had a horrible attitude. I asked her simply for to extra K cups of english tea and she said they were $ 1.50 each. I then asked to exchange 2 coffee K cups and she said the coffee was complementary but tea is not provided. I told her all rooms come with one tea K-​cup, she said they don’t so I paid for 2 cups for the 1^st time in my 40 stays at a Hilton Garden inn. If this is this hotels rules, I will never stay again but this girl needs some serious re-​training.

We were looking for a hotel to stay at to kick off our Kings Island trip. This hotel fit all our criterion: pool, close to the amusement park, and at least three stars. The entrance has a clean and modern style. The concierge staff was quick to check us in. When we entered our room we quickly turned around since there was only one queen size bed and there were two of us adults and two children. Common sense should have alerted them that one bed wouldn’t have sufficed.
The kids are happily playing in the pool but it appears that the water is cloudy and cold. Thankfully the one end of the pool is shallow enough that us parents don’t have to get in too.
Overall, we would return here if not looking for a swim. The rooms were nicely remodeled and clean. And an added bonus is that the hotel is walking distance to Graeter’s ice cream!

0 stars would be more accurate. I just checked out from the worst night stay at a hotel in my life. We stayed in room 230. There were two huge spotlights directly outside of our window pointing up. I assume this is to illuminate their sign outside. Even with both sets of curtains closed the room was lit so bright I could not sleep. It was like a spotlight shining into the room.
I asked for an extra blanket and was given something the consistency of a Brillo pad. The blanket that was on the bed was soft and I assumed I would be getting something comparable. It was so itchy and scratchy I literally couldn’t use it. This is something you wouldn’t even let your dog sleep on!
By 1030 I was ready to leave. My husband convinced me to stay since it was our anniversary getaway. In the morning they had already automatically checked us out for some reason and left a bill by the door. And when I went to the front desk to complain about the room and blanket, it seems like they couldn’t care less. The lady told me she was sorry and would ask her manager if there was something she could do with our honors account. Whatever that means. Apparently since they had already checked us out there was nothing else they could do. I will never stay in a Hilton or Hilton owned property ever again.

Conveniently located off Interstate 71. Clean property all around. Didn’t have much interaction with front desk or staff, but they were courteous upon check in and check out. Pool was packed with kids both times we checked it out & is on the small side. No hot tub. Beds were very much on the firm side. HGI claims that you can adjust the firmness of the beds, but I messed around with the controls on the mattress and there was no difference. Other than the mattress issue, I would recommend this property.

I was pleasantly surprised with this hotel. I am here only due to a business trip; however, if I needed to return and needed a hotel I would definitely stay here. The morning breakfast is nice. They have a bar with local beer. It is conveniently located. Plenty of restaurants, shopping, markets, entertainment, within five minutes. Plenty of parking. Exceptionally clean room. Very friendly staff.

Solid 4 stars, staff is very friendly and attentive, we had a training session here for work and everything went very smoothly.

Had a very warm welcome– even had a handwritten card signed by all of the front desk staff waiting for me in my room! This location goes above and beyond for both regular guests and HHonor members.

We made a last minute reservation here a few weeks ago and got a decent rate, despite the fact that the hotel was «full.» The room (king bed) was plenty big for two and had the convenience of a fridge, microwave, and Keurig machine. Wireless internet was free, which was a plus. The room was spotless, and the curtains kept the room nice and dark, so I could have the potential to sleep past 6am!
If you choose, there is a decent breakfast set-​up in the lobby (not included with room price). Coffee, tea, and fruit infused water are available throughout the day for no charge. And speaking of food, the hotel is right next door to Graeter’s Ice Cream, Cincinnati’s well known ice cream chain! Several other restaurants and stores are within a few mile radius of the hotel, as well.
My only complaint (other than not having a free breakfast) was that the two people we spoke to upon check-​in were not very polite and completely ignored what we told them. Would definitely return when we need another night’s getaway!

Nice enough hotel. Good sized rooms and the Keurig coffee maker was a nice change from the typical mini-​coffee makers. The free WiFi was fast enough that I could stream Netflix without any issues. My only complaint is with the paper-​thin walls. I had a noisy neighbor upstairs and could hear everything until 11:30PM. Not nice when you have an all-​day meeting the next morning.

Great hotel, Great staff. nice clean rooms. its our 2^nd home. :-)

I was in town for two nights, a quick business trip. I pulled in late at night after driving in the rain for an hour. I was given my hotel key and the front desk person was very nice. However, I asked to have a room not on the main floor and was told the hotel was full. So, okay I settled for ground floor, which would not have been a problem except for the fact there are no curtains that close! Anyone who walks by can see into the window, you can not possibly expect the white sheer curtains to block peepers in the parking lot.
Anyways, to the main point of my complaint. I checked out with no problem, didn’t have any issues with my bill upon check out. I got back to my hometown that Friday night (Nov 8). My room was paid for under my boss’ company card so I only had to cover incidentals. I checked my bank statement the following Wednesday Nov 13, and I have a 400+ hotel room bill on my credit card.
Now, I know the room service prices were a little steep but not that high! I called and was told that the manager would call me back by end of day. At about 5:30 my time I received a call from Ray, the manager addressing the issue. He claimed that the card was used for the person who checked in at 7:30– before me. I checked in after 9 pm that night. He had no explanation for the mess up. At that point I had other bills to be paid with that money and I wanted the problem solved and some sort of explanation. He just apologized and informed me he’d have the money expedited back to my account the next morning (Nov 14).
As I have yet to see a refund, November 18, 10 days after my stay… I have now paid interest on my credit card on the $ 400+ amount added to my balance. Also, I have not received any additional follow up, nor have compensation for the interest I’m paying on a comping someone elses room on my credit card. I can’t imagine what would have happened if I didn’t catch the mistake! Ms Harris, who ever you are, I imagine you’re enjoying your free stay.
I will say, the only attempt at an explanation that I was given was that the room I was charged/​paid for– was called in over the phone. He insinuated that the person who called in to check in at 7:30 had my credit card. I assured him that the card/​info was in my possession and that no one checked into a different room with my credit card. What I can possibly imagine is that the guest service representative who checked me in– had the previous check in info on the computer screen while entering my credit card info. OR when manually entering the card upon check out a representative used my card instead. Either way I’m appalled at the fact the name on my card does not in any way match the name on her reservation. Seems like, at some point, a RED FLAG for FRAUD should have been noticed.
I have spoken with a female manager today as Ray is out for a few days. I was told «I understand but it takes time» multiple times during the conversation, not given an explanation and at all and I don’t think I’ve even heard them say «I’m sorry for our mistake.» Clearly, since the woman checked in before me and checked out a day after me, someone handled my credit card information incorrectly.

The warmth and hospitality of the hotel staff was like nothing I have ever experienced before — and I have traveled all over the world and have stayed in many, many hotels. The staff was extremely helpful and flexible with any and all our needs (we were a group of 16 — 11 basketball players and their parents!). I would go so far as saying this was one of my best hotel stays ever, and I attribute my entire experience to the hotel staff and their impeccable customer service. Thanks for a great stay!

This place has really gone downhill. They only clean the rooms when they feel like it, this week «clean» left me with someone’s sick trash (love it when my room was cleaned by someone sick) and my bathroom reeked of mold and saw some black mold on the shower curtain. Last straw for me, too many other good options in the area.

This is the second time I have stayed at this hotel in the past few months, and I thought I was going to have a better experience this time, but I was disappointed again. I really want to like this hotel, the location is great and the lobby and grounds are inviting, but the staff and housekeeping are not up to the level of service as other HGIs.
I walk into the lobby and I was nevel welcomed as a Diamond Member… Other Hilton Properties always do acknowledge the loyalty.
I walk into my room and the bathroom smells musty… The comforter has dark curly hairs on it, which was disgusting (I checked in late and I was tired after a long plane ride, the last thing that I wanted to do is to repack and change rooms… I said… what the heck… The next day as I walked around the room in my white socks, I noticed all kinds of hairs and dirt on the sole of my white socks… it seems like the vacuum cleaners at this hotel are not sucking dirt nor hairs from the carpet. My room had a whirpool tub, so I decided to relax after a hard day at work… just to notice that the jets had mold in them… c’mmon !! what kind of housekeeping manager do they have at this location?
During my second night, I got a call from the front desk, asking about my experience… I said: I think the housekeeping needs some improvement, the guy on the phone said Thank You and hanged up… he did not ask me what issues I had, what areas of improvement I thought the hotel needed… It seems like he called because he was supposed to… but not really caring… Next time I am staying at the Marriott across the street…

Stayed this past weekend 6÷15−6÷17 2012. It’s a great location if you’re going to the theme park (Kings Island). I really liked the area, tons of places to eat & shop. The Hotel itself, it’s basic, we had a double, it was clean, the staff was very friendly & courteous. I had my nephew with me, who loves the Disney Channel, so the fact that the tv stations did not coincide with the listings card that they gave was um, weird, the front desk said to view the local guide to get the right settings, lol, really? Overall, it’s a great place if you’re looking for a basic room to stay for a couple of days. …

Don’t bother getting the «suite»… It’s a regular room with the room to room door open with a table and love seat in the extra room. And the suites are at the end of the halls, the duct work in the bonus room will keep you awake at night. Very clean, great service, will stay here again, but next time will just get a «regular» room.
Staff was helpful and friendly. Continental breakfast wasn’t bad.

Clean and still new. Restaurant and bar open to lobby and fireplace seating area. It’s like a living room away from home. Work out room has nice dumbbells and machines. Pool and hot tun are just right. Breakfast is very good. Full kitchen, not a continental. Omeletes are great.

Wow. The restaurant was excellent. It was just the right size to give you personal service and make you feel special. Chef Jim was GREAT!

Beautiful hotel. Very modern and spacious rooms. Full dining area and room service that was delivered very quickly! Nice staff. Great Cincinnati suburb hotel. Stay here if you are in Mason, Ohio!