Small Smiles Dentistry of Mattapan

This place is now Children and Family Dentistry of mattapan. They change there schedule, cancel appointments on you and the front desk ladies are so rude!!! I had to walk out on 2 occasions. One was when my son had an ortho appointment and it took about 50 minutes to see him. But they have a sign that says if your 15 Mins late you have to reschedule. Or if you schedule an appointment and don’t call within 24 hours they will bill you. Second time they changed there schedule until 5. I had an appointment at 5. They said they called me the day before, but no message or missed call. When I went I for my appointment 7÷2÷15 one girl said she made the calls and I should fix my voicemail? ?? Great customer service. Dentists and staff should make you feel comfortable it’s always drama in that office, and the turn over rate of the staff reflect it. If you are looking for a dentist. I don’t recommend this practice.

Small Smiles used to be good until they lost all of their dentists! Due to the shortage of staff, they cancel appts on you, reschedule and cancel those appts too. I’m so fed up with this place that I’m looking elsewhere now. The staff that is there is ⁵⁰⁄₅₀. Some are really nice and helpful while others don’t want you to ring their phone because that means they actually have to work. The atmosphere looks appealing especially for kids. They have a large screen tv that plays children’s movies in the waiting room among with a few toys. If you have to resort to going here, call the day before to verify your appt is still booked. I made the mistake of calling two days before to verify and the next day they called to cancel!