Firestone Complete Auto Care

The saga continues. Firestone Matteson Il changed my invoice from 251,000 miles to 215,000 miles so they could claim I was out of warranty. John at Firestone went in there after my Unilocal review and changed it to cover his tracks. He failed though. I have an two invoices showing the correct mileage. Bottom line, they are ripping people off! How many victims are there? Check your invoices everyone. You may have been a victim, too.
I’m still waiting for «local management» to contact me as their social media rep stated would happen.
Buyer beware!

I have been going to Firestone for over twenty plus (20) years. I have had one mechanic over the years, now he is in management, but I still get the same great service, no matter which store he is at!!!
Great job, «John».
Stan F.

I did an alignment here one month ago and the car was still not going straight. The mechanic told me I had half a year warranty last time, but refuse to fix it.

There’s a reason why this Firestone has only 1 star. There’s like one guy who works here who seems to really know his job, my car, and how to effectively communicate. Everyone else who I’ve come in contact with has generally been lethargic and continually mis-​communicates. I’ve called before to confirm they can do an oil change and multiple times: I’ve had people confirm they can, driven out there, then been told they couldn’t once I made the trip. Literally today, called at 3:07, they confirmed if I get my car to them by 3:30 they can do the oil change, I show up at 3:15, and another rep tells me they can’t fit me in today. Like, why even mention the commitment if you can’t do it?! It would have at least saved me the trip! Then, the rep who tells me they can’t fit me in today generally had a lethargic, «I don’t care» attitude. It’s that attitude that I feel 99.8% of the time I’ve come here. I actually don’t mind the Firestone brand (I’m currently having my car serviced at the one in Homewood and the quality of service and communication is a complete 180 difference), but it’s pretty clear that this particular Firestone isn’t being run well and that it has poorer talent. I’ll now be taking the extra trip to Homewood instead of conveniently staying in Matteson to have my car serviced. Lesson learned.

Terrible service on my 2009 Hyundai. They charged me $ 100 to add brake fluid when I was already paying $ 300 for the brake job on one axle only! Stay away from here! I’m off to the firestone web site And the BBB.