Courtyard Charlotte Matthews

Very nice and clean very fair priced only co. plaint as a silver reward member still can t get a ground floor room???

I just returned from an 11 night stay at the Courtyard Charlotte Matthews and I was happy with my choice. As a Marriott gold member, about 85% of our hotel stays are at Marriott properties. I had a LOT of choices when selecting my Charlotte area hotel and I usually prefer Residence Inns or Springhill Suites, but I spent some time studying all of the properties and amenities available. I ended up selecting this location because it was low points required, had a Jacuzzi, and had a refrigerator and microwave in the room. Additionally, on multiple review sites, I found pretty good reviews compared to some of the other hotels I was considering. The reviews did not lie.
The location has gone through recent renovations, including a «bistro» which I believe JUST opened. The common areas are really nice, they have a comfortable tv/​business area room, a meeting room and the restaurant area. There is a small work out room, an indoor Jacuzzi area, and an outdoor pool, as well as an outdoor fire pit area and nice outdoor relaxation areas. We only used the Jacuzzi which was kept at 100 degrees, but it was more enjoyable just using it still because there is a damaged jet and the others were not pointing correctly so the water was kind flying all over the place when the jets were on. Plus being indoors, it can get a little hot, so we propped the exterior door open to be comfortable a time or two.
Our room was nice, but a little small. I was disappointed that we were not upgraded. As gold members, a room upgrade is common and we were staying for a long stay, so that was a bummer, but the bed was very comfortable. The AC was on full cold when we arrived and we left it that way and asked for extra blankets… that is a hotel treat for us since we don’t have AC at home, so we freeze ourselves. The refrigerator worked great, but the freezer part didn’t freeze and we ended up not using the microwave at all. We had a couch and a desk and the TV swiveled so you could watch it from the couch or the bed. The sink area of the bathroom was quite small, but it had a little shelf which was helpful. The separate toilet/​shower area was actually pretty roomy. The shower had good water pressure and worked well. Paul Mitchell amenities were provided, which I always like!
I was a little disappointed with the cleaning service; not that she did a poor job, but we had added blankets to the bed and she would remake the bed without the blankets so that was kind of frustrating, plus I don’t get throwing away the soap every time you clean. We only need the one for the stay. We ended up just getting service a couple of times.
There is also a laundry room with one washer and one dryer. The washer is $ 1.50 in quarters and the dryer is $ 1.00, but depending on what you’re drying, you may need to do the dryer twice. There is a sign that says laundry supplies are available at the front desk, I didn’t see any in the little store but did not ask anyone, we just picked some up at a nearby Big Lots.
Speaking of nearby, this location is about a 15 – 20 minute drive to Uptown Charlotte, but you are right next to the 485 which circles the whole Charlotte area, so that is super handy. Also there are a TON of restaurants and shopping nearby — lots of chain restaurants, but also some local places, too! Of course, you can grab a bite at the Bistro in the hotel, but one frustration was that we would usually get back at night around 10 and that was right when the Bistro would close. A few times I was wishing they were still open so I could have had a cocktail. I did have breakfast a couple of times when on the go from the Bistro and I recommend the oatmeal! But, they are still getting their bearings so don’t go there if you are in a hurry.
There is ample parking and the staff that we interacted with were all very friendly. The only problem we experienced while there is that on our 10^th night we got home late, arrived at our room and our keys had been deactivated. So, that was weird. Overall, though, we were happy with our choice and I would recommend this hotel — it’s a great value and very comfortable.

Take your chances while staying here. We stayed for 1 night on ½/​15, checked in at 10/10:30 p.m. and our truck window was smashed by someone trying to find cash in our truck. There was also another truck vandalized that evening. Apparently the guest services agent PLUS other travelers heard car alarms going off but NOTHING was done. We woke up to a smashed window. luckily they made off with very minimal change. When we asked the agent to call the police, she dialed 911. and handed over the phone. Later in the conversation, she even said that since the rates have been lowered at the hotel they have seen different clientele stay at the hotel. The Manager was also there but offered NOTHING to us. not even an apology. water. coffee. I am disgusted by their lack of knowledge and customer service. Marriott needs to do some SERIOUS education with their managers and how to handle service recovery. Oh and of course there are no surveillance cameras in the parking lot. We parked to the right side DIRECTLY under the parking lot light… Take your chances if staying here. It was not worth what we dealt with.

One of the better Courtyards I’ve visited. The staff is outstanding, my room was pristine, in near perfect condition, and comfortable. Several nights during the week, they offered complimentary beer, wine, and food, courtesy of Texas Roadhouse. The location is great, close to plenty of restaurants, shopping, and has easy access to travel routes. I’m a business traveler, and this was only a one week assignment, but if I come back to the area, I’ll definitely be staying here again.

From a lodging standpoint, this is good. Very clean— I wipe down all hotel bathrooms with a Clorox wipe, usually I find something (a hair, dust, etc.). Here I found nothing. The rooms aren’t that updated but to a seasoned traveler this does not matter— what matters is that the room is clean and comfortable.
However the five stars is for the staff. We stayed here over a whole weekend and had a few special requests and accomodations due to family. The staff went out of their way to help us and make us feel welcome. We made 3 – 4 requests, all were met and we couldn’t have been more satisfied. Great job Courtyard in Matthews!
For under $ 100/​night on the weekend you could not do any better.

I’ve been a Marriott member for years. I wanted a hotel near my father-​in-​laws house for Thanksgiving. The hotel staff is pleasant, but the facility is run down. There are torn, frayed, and stained carpets in the hallways. The ice machines, I kid you not sound like jet engines. The elevator has a level of grime going around the base of the walls. And the worst is this horrid funky, damp smell in the corridors on the first and second floor.

I stay in hotels all the time for business (mostly Courtyard by Marriotts), but the Matthews, NC location blew me away with their hospitality. Not the fanciest, hasn’t been renovated in the new style, not a great location for someone who wants to walk to food and attractions. But every staff member that I interacted with was truly kind and accomodating, and that goes a long way when you’re on the road all the time.

This is not your high priced luxury hotel. But you get more than your money’s worth! Damsal was very welcoming. Dominic was a great teacher and also welcoming. We got an upgrade, thank you very much! Being disabled, it’s helpful to get the grab bars in the tub. Little things go a long way. I would recommend to ask for a back room. We got a front room and the road is nearby. Not the hotel’s fault. Just the way it is. If traffic sounds make you feel at home, go for a front room. They served Margueritas at 5 today. Lovely. I met up with my sister and had a very nice time. Do not let Angela, I think her name was, give you directions. She sent us the wrong way! Dominic had been very helpful printing out directions to the restaurant we had originally chosen. We changed our minds and stopped to get new directions. Not good to be given wrong directions. The rest of the experience was fantastic.

Stayed here for two nights for a weekend trip, we checked in extremely late and the staff was super friendly. The room was very clean, the extra towels I requested were put on the door in the morning and every employee I encountered was extremely friendly and pleasant. Checking in and out was a breeze and I would recommend this hotel for anyone who needs a place to stay for a few nights.

The staff was very friendly and my room was clean. Unfortunately, my bed was a bit rough and the AC was very loud and was turning on and off. Pricing wasn’t cheap but despite a few flaws, it was a comfortable stay.

This seems to be a popular hotel — always people in the lobby hanging out.
Our room was clean and we had all the necessities for the weekend. They have newspapers in the lobby for free and breakfast is $ 5.95.
The workout room is small but enough to give you a needed workout.
Plenty of parking and on the main road. Easy to hop on the freeway when needed.