Holiday Inn Express & Suites Mattoon

This hotel is great. The rooms and common areas are all incredibly clean. The staff is professional and very nice. They went out of their way to make me feel welcome. Only get here a couple of times a year but always enjoy this hotel. Walking distance to lots of places to eat too!

How bad was it. Let me list the ways. Made reservations telling them my wife was in a wheelchair and needed a Rollin shower. When we arrived we were given a walkin tub room. After changing rooms the next problem was the carpet, wife had a problem moving by herself. Then they had put the refrigerator in the hallway by the entrance and bathroom doors so to use either doors you had to squeeze around. The bathroom door opened wrong way so a person in wheelchair had to roll up to it then back up to open then had to hold on to handle and move chair one handed to close. Not a handicap friendly room. When informed, clerk was indifferent.

I’ve stayed here several times now. Nice, clean, newer property. Breakfast is always well-​stocked the entire time. Fresh baked cookies, coffee and hot water for choice of tea or hot chocolate each evening. Front desk is always helpful when you call and when you checkin and checkout. My only downside is the exercise equipment is a bit limited.

Extremely clean, very friendly staff, over-​large rooms. And as a previous reviewer noted, windows that open easily, allowing something other than the usual rarely-​replaced-​filters that plague so many hotel air systems. Really loved the lack of bolsters and questionable bed covers; everything was white and crisp except the foot warming blanket, which appeared clean and new. Breakfast was all right, lots of options. Wifi worked well, always a plus. Good for a family, too. I’d stay again.

The walls are very thin. I could hear the lady on the other side of the wall having a phone conversation. She wasn’t screaming or anything but using her normal voice, but I heard every word and it echo’d through the walls. I can hear every step of the people above me as well. There was also loud banging on my first night here. Annoying when you’re trying to sleep. The air controller in the room is extremely loud and even when I turned if OFF it still periodically came on waking me up and scaring the crap out of me.
Also on the first night I heard someone knocking on the door next to my room and voiced that he was security. I thought it might have been related to the banging noises and someone had called to complain and security came. I called down to the front desk and asked if he knew what was going on on the second floor from the banging. He said he’s not aware. I told him that I also heard someone knocking on the door claiming he was security. The front clerk just said «we don’t have security guards here». So I waited for him to say that he would look into it, but instead he just said «is there anything else I can help you with?».
My room was a two queen bed suite. That is what I requested and what I paid for. However housekeeping never makes the second bed. They would only make one bed. I thought the first night they forgot and so I didn’t think much of it, but every night after that they never even touched it. It was always left the way I left it. I’ve heard of this before and I think it has something to do with only one occupancy, but c’mon, I paid extra for the double queen suite, which means it should be made up weather or not single occupancy or not. It’s kinda ridiculous. They also never cleared my take out garbage that was on the kitchen table. I had used plastic cups that I left on the sink counter and they neglected to clean that up as well.

This is a wonderful hotel. The rooms are beautifully done. The rooms have a microwave, mini fridge, and free internet. The breakfast in morning changes daily, I was at the hotel for 4 days and the breakfast was different each day. The lady that runs the breakfast is very pleasant and does a great job taking care of the guests.

Ehh, the room wasn’t bad, but the bathroom had an odd and unpleasant smell, had no idea what was up.

I have stayed here several times over the last couple of years. Always been clean and quiet.

This hotel made me decide to never stay at another Holiday Inn again. I was staying there for a week and the room I was put in smelled of cigarette smoke, even though it’s a non-​smoking hotel. I made the front desk aware, but they did not have any other equivalent king-​sized rooms. I had to put up with this smell for the week, and I tried to get a hold of the manager through the course of the next three weeks after my stay to discuss this with her.
When I finally got a hold of her (she never called ME back), she said she was sorry but since I was already at ‘such a low rate for this hotel, I cannot discount you any further.’ So just because I was paying $ 80/​night to stay in middle-​of-​nowhere Illinois, you can’t discount someone who was put in a smelly room? I called customer service, and they only offered me ONE free night’s stay. So apparently the signs in all of the hotel rooms that say «if you are not happy with any part of your stay, you will not pay for it» isn’t all that true. Customer service said it is COMPANY POLICY that they can and will only refund ONE free night’s stay, never more.
Among other problems with my stay:
— Room had ants
— Desk chair in the room was broken
— Maids don’t restock shampoo & conditioner every day
— Broken TV remote
Why stay at hotels if their customer service is terrible? No thanks.

We staying at the HI express (my wife has instilled in me a need to shorten words!) when we came in for a weekend with the family. Upon entering we were greeted by a very friendly lady who was very knowledgable about the area and the hotel. They also had cookies throughout the day = excellent!
The rooms were above average in size w/​a couple queen beds, windows that open (a plus as it’s rare anymore) and nice flat screen 32 inch TVs. Standard accompaniments in the room w/​free internet — a must anymore.
The workout room was a little lacking, but got the job done. An upright and a recumbent bike were present as well as a treadmill. Enough to keep you busy for a bit. The pool area was very nice and located away from the hotel actions which made it nice that people fresh out of the water weren’t tracking pool water all over the hotel.
The food in the morning was excellent. The sitting area is ample and the food plentiful. They offered hot options including meat, eggs, and cinnamon rolls as well as plenty of fruit, cereal, yogurt and, the show stopper, do it yourself pancakes with what seemed to be a larger, modified easy bake oven!
Overall, this was a great place to spend a couple nights. A step up from many of the other hotels in the area and well worth the price of admission with the internet and breakfast. Coffee served all day made it easy to stay alert at all hours and the staff were all exceptionally friendly. This is where we’ll be staying when we come to visit in the future.

Five words: Cinnamon scented shampoo and conditioner! Too cool.
I would definitely return to this Holiday Inn Express the next time I’m in Mattoon! They have an indoor pool, a fitness center, and a business center. Just off the main lobby is a large breakfast/​sitting area. Breakfast has different offerings on different days. When I was there, they had scrambled eggs, link sausage, and biscuits and gravy among several other standard options. I’m told on other days, they offer pancakes and omelets.
The room was comfy with a Soft and Firm pillow choice on both sides and tons of channels to choose from on TV. I loved that they had the Syfy Channel!
Cracker Barrel is walking distance away, a Marathon gas station and convenience store is just across the street, and the hotel is situated just off to the side of a little shopping plaza just off the highway that consists of Buffalo Wild Wings and Stadium Grill (both decent dining locations).