This was our second and last visit to this chain franchise. The place was understaffed, a long wait for a table when a number of open tables were visible was the start of our journey. Once seated we waited 15 minutes before our waitress came by. She seened polite and personable, and took our order for soup and appetizer. 15 minutes later we asked a passing waiter if the kitchen had problems. «it’s Saturday». Well yes, but it was 9:30, well after dinner rush ? 5 minutes later as we were preparing to walk out, our food arrived. The soup had been sitting for a while, but the microwaved appetizers had cooled and congealed. Melted cheese is not supposed to look like lumps of wax ! Our waitress appeared after 20 more minutes and asked us if we wanted the bill. Yes. And your tip will be commensurate with our terrible experience…
Cheryl P.
Place rating: 1 Cleveland, OH
This is the worst. took over a hour for our food. Would not discount us for the slownest. Manager act like a little kid.
Sharee C.
Place rating: 1 Cleveland, OH
I came in on a Sunday afternoon to party in there unless and was told that I would have to stick with why did I choose and that’s the only time I can get if Farr can. I was okay with that with anyone else. Share with the people wasn’t happy that I was told that it was coming from the manager that she did not share it doesn’t stay in the fine print share.
William C.
Place rating: 1 Akron, OH
The slowest service I have had in a very long time!!! Do not go here. You will want to gouge your eyes out before leaving. Food was ok, waitress nice… but the wait was unbearable. Stay away!
Dana W.
Place rating: 1 Mayfield Heights, OH
My husband and I just had the worst experience ever at this location. We came in and were seated right away which was a good sign. There were several large parties so we were patient. But it took almost 45 minutes just to get the appetizer. They advertised that the endless appetizer would be a good deal and yet they took that long to come out! What was the point? But then it took an additional 45 minutes, a total of an hour and a half to get our entrees. The waitress had a good attitude and came back to apologize for the wait time but there was nothing she could do to salvage this experience. We told her we would just like our food to go and the check. And we ended up still getting served our food by someone in the kitchen who didn’t get the memo so we had to box it up ourselves. And of course, it took an additional 20 minutes to get the check. So we left, still hungry and no manager or supervisor ever came by to check on our experience. They knew what was happening because we saw others speaking up, but they weren’t going to acknowledge it unless we went to them first. It’s sad to see a place with such good food be that terribly run. I won’t be back for awhile.
Ashley S.
Place rating: 1 North Hollywood, CA
This shit hole … I thought this was going to be quick and delicious since I walked in and it wasn’t busy, but boy was I wrong. I sat down with my group and after waiting about 10 – 15 minutes for water we got to place food orders. I had to ask for additional lemon for the table — I’m not sure why they insist on bringing one slice at a time. This was a recurring problem all evening but not the highlight of my night . My friend ordered the endless apps and her plates were almost flying out of the kitchen! I was less fortunate having ordered a healthier option, Sizzlin Steak and Spinach, and had to wait pretty long. I ordered my steak medium well and they brought it out very well done so I sent it back. My friend was given 5 plates before they got my order completed in front of me. I finally got my tiny steak on a large plate once the rest of my party finished eating. Another person in my party was very clear with the waitress about not having cheese on her salad. Somehow, the table behind us that sat down about 20 minutes after us got their salads before she got hers. Apparently they had to «remake the salad.» I don’t get it. It was a side salad, which is probably less than half of the portion they normally bring — it was quite sad. They finally brought it out to her AFTER her entrée arrived — but the waitress failed to mention there was cheese in the mashed potatoes she ordered. I don’t understand why she wouldn’t inform her of that after she clearly expressed her disdain for cheese. We requested to speak with the managers and the worker explained he couldn’t find him. He described him to me and told me what he had on and asked me to find him myself, like a game of where’s Waldo. Lastly, when he finally arrived, the manager actually argued with me over my order. The meal I ordered should have come with mushrooms and onions — which there were none. He told me he checks the orders himself and they were there. BULLSHIT. I asked him how the mushrooms were prepared — sliced or diced — and he said sliced. It’s pretty hard to miss slices of mushroom on a plate. I cook and eat food all the time — I know what mushrooms and onions look and taste like. They were not on my plate. I will not be coming back here. EVER. Not even on a Friday.
Charlie H.
Place rating: 5 Brecksville, OH
While I typically don’t believe in writing reviews for change companies, the experience I just had at TGI Friday’s deserve nothing less than an outstanding review. my employee just had oral surgery, and was reduced to being able to eat nothing but mashed potatoes. When I arrive to pick up the order we had called in for a quart of mashed potatoes, I was pleasantly greeted by what would appear to be the owner, possibly the manager. he escorted me to the bar and on the way proceeded to tell me that the they were going to cover the order for free due to the sympathy they had for our employee. I would expect a small business to have more compassion than a big business simply because it’s easier to connect with small businesses. Act of kindness blew me away regardless of it being a bigger company. My boss and I come to this TGI Friday’s semi-regularly for meetings or just a lunch break, and every single time we are here we are treated with exceptional service and the food is always great and reasonably priced something I have come to expect from a TGI Friday’s.
Robert R.
Place rating: 3 South Euclid, OH
Wife, kid, and myself arrived at 6:30pm. We expected a 30 minute wait. It was 60 minutes. I though I would try the $ 12 endless apps. Got the boneless chicken wings. Nothing special with them. Pretty typical for bar fare. I then ordered the potato skins. We waited for 25 minutes. My wife finished her meal then they brought them out. They were overlooked and lacked flavor. They tasted like they were frozen and not fresh. The waitress was very nice and provided good service.
Mark R.
Place rating: 3 Maple Heights, OH
We went here last night on a whim. Very friendly staff from the moment we entered the door. Server was very friendly and attentive. Food was good, but portions were noticeably small. I did get the 12 shrimp as was listed in the menu, but came with about, no exaggeration, 20 tiny fries. No other side was included. Again, food was very tasty, but the prices, in my opinion for what you get, are high. We split two appetizers, each had an entrée, I had two draft beers and my wife had a drink from the bar. With over 20% tip, $ 87. Not a terrible experience or anything, but a bit pricy. I don’t think I’ll be back immediately, but again to reiterate; the staff was great.
Susan L.
Place rating: 1 Baltimore, MD
I know it’s just a Friday’s. I know it’s a chain. I know not to expect mind-blowing food. But I still expect cleanliness and service. I came mid afternoon on a Sunday. It was 2 or 3 pm, the place was not even close to crowded. Most of the tables had dirty dishes from parties that had left, and the tables had not been cleaned up. Most of the tables were empty, but there was nowhere to be seated so we had to wait 15 to get seated. But once they finally sat us at the table, we might as well not have existed, because nobody tried to serve us for another 30 minutes. I think some of the staff were changing shifts, but still ridiculous. We came here because were were starving, this was the closest thing, and we figured major chain would be predictable food and relatively prompt service. But figured wrong. I won’t be back. Not even with a coupon for a free meal. — — — — — — — — — — — – Explanation of my rating system — 5*: Epitome of something, the best I’ve had, would LOVE to go back 4*: Great food and happy to go back regularly, but not the best of the category 3*: Food is fine. I may spontaneously decide to go there based on convenience. But no need to go back either. 2*: If you insist, I guess I’ll come along. I’ll find something to eat. But I wouldn’t have picked it. 1*: No plans to come back. I’ll try to talk companions out of going.
Andy G.
Place rating: 3 Cleveland, OH
In years past this particular Fridays was better. It was a fun place to go with family and friends; the servers and atmosphere were always fun. More recently I’ve noticed that all mentioned above has changed. On my last visit the restaurant was half full and the dinner service was very slow. The complimentary chips came out 15 – 20 minutes after ordering(I’ve noticed this the last couple times). The food was still good but after waiting 30 minutes I was ready to eat my arm. I hope things change because I’ve always had good times there in the past. I’m sure I’ll be back but not as frequent unless some changes take place.
Shaina H.
Place rating: 1 North Las Vegas, NV
Awful service… inconsiderate. Sharpen up on training skills please –signed a seasoned customer service professional By the way the one star was given on the strength of the happening atomshphere!
Kurt K.
Place rating: 2 Cleveland, OH
I always liked the atmosphere and food at TGI Friday’s. But, more often than not there is something that gets in the way of eating here being all it should be. Usually it’s the service that falls flat. More often than not, especially at lunch, the host or hostess is nowhere to be found and you are left standing for 10 minutes wondering if anyone cares that you are here. I’ve also been here when the hostess says it will a 10 – 15 minute wait but half the restaurant is empty. Say Whaaaaaat? Service can be slow here. I don’t think it’s the servers as much as management going on the cheap and leaving the place short handed. Oddly enough, however, the more empty the restaurant the less attentive the wait staff. That’s not to say you won’t get the occasional surly waiter or waitress at anytime. You surely will. Over the years, this location has experienced a steady decline in both quality of service and food. Ate there again recently, and I have to say things have improved. Keep up the good work!
Dmitriy Z.
Place rating: 4 Cleveland, OH
Had a quick bite here. I was pleasantly surprised with the quality of service and food. One of the best franchise restaurants in the area.
Marc K.
Place rating: 2 Painesville, OH
We had a horrendous experience with our server, Alyssa, which will, unfortunately, prevent us from ever coming back. After warmly greeting us and promising to get my two-year-old son’s food out first(since he was already getting antsy), it took 20 minutes for all of our food to arrive at the same time(yes, her promises of my son eating early were forgotten). My wife and mother-in-law had to then flag Alyssa down when she was at a different table in order to ask for some mayonnaise, since she never came by to see if we needed anything else or offer any refills. It took an additional 10 minutes for her to return with the mayo, by which time I was done with my burger and their two meals were cold. When they then just asked for boxes to take their food home in, Alyssa remained polite but became incredibly defensive, repeatedly stating that the delay on the mayo wasn’t her fault and that our sitting next to the windows was most likely the culprit for our food getting cold so quickly.(She even, in a dramatic flourish, labeled the mayo as being«***RUSH*** ASAP» on the bill.) When I walked my son to the restroom to wash him up, I noticed the party that had been seated just two minutes before us was already on their way out the door. And, just to add insult to injury, there was no soap in either of the dispensers in the men’s room. We never received a single refill and most usually saw Alyssa chatting and laughing with her co-workers in the kitchen, which we had an excellent vantage point into from our seat near the windows. The only positive was the quality of the food, which was terrific.
Chocolate L.
Place rating: 5 Cleveland, OH
I love this restaurant. i know its a chain restaurant. but is one of the nicest and cleanest TGI i know around here. The staff are really friendly and always nice. The manager is always attentive and friendly as well. And the food is spectacular! I always come here in the weekends with my friends to grab ahi tuna. or their spinach artichoke dip! For entrees I love the cajun shrimp pasta and well as their steak and fries! I have no complaints for this place! I love it!
Amanda L.
Place rating: 3 Cleveland Heights, OH
Had dinner here with a friend… the server was great but my steak arrived charred instead of medium-well. I sent it back; it took a long while, but a new one finally arrived and it was fine. Drinks were good, but I won’t be returning anytime soon as to the impossibly long wait time for the food(it was not a busy night.).
Lauren H.
Place rating: 2 Cleveland, OH
Based on the other Friday’s I have been to this one is by far below the standard. We only seen our waiter three times and it took forever to place an order and get our food. Luckily, I wasn’t starving or I would have had a bf and that would not have been pretty. It got so bad that when a to go order was placed we walked up to the bar to do it. We got our to go order before our waiter even came back for our cards this was truly annoying and I won’t be back.
Rodney W.
Place rating: 3 Parma, OH
Had lunch with a co-worker today at Friday’s. The host ignored us when we walked in, but he did seat us while chatting with another employee. That’s okay because our waitress was super friendly and nice. I ordered a pulled pork sandwich with a side salad and it was good. My co-worker ordered blue cheese burger and he really liked it. The prices here are a little high for the amount of food you receive, but the food was pretty good. With all the good restaurants on Mayfield Road, I probably won’t come back.
Jeff T.
Place rating: 3 Portage, MI
I just stopped into Fridays(on Friday) and sat at the bar for a quick snack and a cold beverage. Big Christmas Ale was $ 6, which I thought was in line with other restaurants, and for food I went with the Three for All(Shared). For once everything was cooked as expected but the two things that they did get wrong were 1) the boneless wings had barely any sauce on them(had to order extra) and 2) we asked for blue cheese and celery but got ranch. The bartender hooked us up, apologized, and we moved on. I prefer the Fridays out on 306 because of the happy hour specials and Sunday game day goodies, but if you are just looking for a quick snack after shopping, this will fit the bill.