Jiffy Lube

Manager straight up cheated me out of money. Talked my into a service that I didn’t need (stupid on my part) by offering a discount then lied when he confirmed at the register that a promised discount was applied. It was not, and they haven’t responded to any support emails.

I normally don’t shop my car out for oil changes because that can be done at home, but I brought my car here once because I ran out of time to do it at home (traveling very far the next day), and it was a mistake. I sat in the tiny waiting area for my car for what felt like forever, so I got up to glance into the bay window. My car wasn’t there. The worker who should be in that waiting area with me was gone, he had left for something, so I anxiously looked around. 15 min later he came in and asked what I was still doing there. Apparently, my car was sitting out front for the past 40 minutes running, with the keys inside, doors unlocked. They gave me a Keychain tag thing to get a discount next time as an apology, but I threw it out. I won’t go back and do not recommend. Two stars because it was a bad expierence, but I guess they tried to fix it with the keychain, but it’s not worth it to me.

They are a little friendly, but a bit cold shouldered. Went here twice — first time was my first oil change at an auto shop, I bought the cheapest oil that lasted 5,000 miles. Then the second time, I was told that a more expensive oil would last me 7,500 miles. I went for this one, as I am sharing a car with my fiancé for a short period of time. What do you know — oil dried up at 5,000 miles with this oil, not 7500. And now that I’ve used synthetic oil, I can’t go back, otherwise it’ll blow my car to shit. So, thanks Jiffy Lube. If I were to come back, I would expect a $ 15 credit on my total charge and be able to use a $ 12 coupon as well. Fuck convenience — I’ll change my own oil and filter, and vacuum my own car. Oh stock your Keurig station before you mention a coffee selection to your customers.

After paying for an oil change here, I got in my car, started it up and immediately knew something was wrong. There was a strange sound coming from the front of the car. I asked an employee to come listen. He claimed to not hear anything unusual even though I’d argue anybody who had ever heard an idling car would realize something wasn’t right. I asked for the manager who at first said he couldn’t hear anything either. He then had to admit he heard something because the sound got much louder. It was undeniable.
The manager told me there was nothing they could have done to damage the car. I asked to have it looked over to make sure.
It turned out that at some point after I exited the car to let them work on it, and before I got back in the car to leave, the front right axle had broken. They supposedly didn’t notice.
Though my car passed inspection about a month earlier, it is a 2004 (Honda Accord) and I admit the possibility that the axle may have been ready to go. But the fact that they either didn’t notice it broke while it was in their care, or tried to cover up that they caused the coup de grace is enough to be infuriating, and shows you how unmindful they can be in their work.
In addition, I was disgusted by one employee’s rude insinuation that I was lying when I said I hadn’t heard any noise indicating the axle might’ve been broken or about to break before I brought it there. If I had heard anything like the noise I heard after getting the oil change, I wouldn’t have driven it there.
I submitted a complaint to Jiffy Lube who merely said they were sorry I had a bad experience and they would forward my complaint to the company that actually owns the location. I haven’t heard anything since. Given my experience and the many bad reviews I see here, I’m not expecting to hear back from them.
Please learn from my experience and stay away from this place.

If you own a Subaru do not take your car to Jiffy Lube. They do not use the proper oil filter. Twice I’ve gone there and each time the filter leaks. Subaru cars need special oil filters that Jiffy Lube does not carry.

They charged me an additional $ 39 on top of my $ 36.99 oil change for synthetic oil. They said the manufacturer recommends it. Never told me first. Tried to charge me more than double! NEVER GO HERE!

Zero stars! I was a long time customer, but no more. I told my daughter to go. When they said $ 121 for an oil change, she said no thanks. Jiffy Lube said too bad, we already drained the oil, you have to pay. I came down, and talked to the manager, saying that it’s against the law to start work before agreeing on price, and unethical to hold a customer hostage. I said I wasn’t going to pay. She said fine then, go. So I did. Then she called the police! They interviewed the Jiffy Lube crew, and they said they had given my daughter the $ 121 price before starting service, and that my daughter had agreed. The police came to us and asked us to return, which we agreeably did. With all of us there, the Jiffy Lube story changed, and they admitted they started work without authorization (manager said it was «Jiffy Lube policy»!), and that the manager had previously said I could go. After hearing that, the police did not file non-​payment charges, they did file a detailed report, and with the police support, we left without paying.
This is completely outrageous! Beware! The business practices and ethics of this place have nose-​dived, and after many years of going, I’ll never go back.

Quick and solid service. I just get the signature service and bring a coupon. I change the air and cabin filters myself.

To add insult to injury, despite being told someone from management would contact me regarding my experience, no one called. If you still think this place is worth a try — good luck to you.

Scott is great! I was in and out in 17 minutes. I opted for the coolant to be filled and the total bill was $ 41 and change after the $ 5 coupon that is on the Jiffy Lube website.
A nice added touch, they walk you out to your car and close the door for you, all while being incredibly polite.
Will definitely go back.

I work in ClockTower and this Jiffy Lube is very convenient. I went in today to get my oil changed and Scott and his team couldn’t have been nicer, more efficient and extremely professional. It’s my understanding the location is under new leadership and I’d say if they keep up the level of service I received today there’s no question it won’t take long before they shake the old management’s reputation. If you’ve been there over the years and been less than impressed I’d suggest giving them another go.
Thanks for everything!
Cait

I got my car serviced last week. Th atmosphere was not terribly professional and in all the banter between the service professionals, someone forgot to tighten the oil tank bolt. Needless to say, the car leaked oil profusely and caused us a lot of anxiety. Fortunately, our local garage was able to tighten the bolt before the oil drained out. Never going to go back there again.

Worst service ever! All of this occurred on one visit: improperly attached my skid plate causing it to fall off when I was driving; did not put in transmission fluid when requested and falied to place the dip stick back in so I was unable to check it; failed to intstall a new air filter despite charging me for it and did not put the old one back in either. I wrote a letter expressing these concerns and the response was delayed and I was pretty much told that it was all my fault and that the technicians do not really know what they are doing as they are not mechanics. I highly recommend that you do not visit this location.

In the past, i’d always taken my old neon here and been more or less satisfied, but i was hesitant to let them work on my little smart car. Mostly because i wasn’t confident they’d know what to do with it.
However, when i called on the phone, they knew exactly what to ask about (am i okay with paying for synthetic oil, and can i bring my own tiny oil filter?).
i had to show them where the engine was (under the tailgate floor, silly), but after that they were plainly psyched to work on my little friend. Best of all, it cost ¹⁄₅ as much as the Mercedes dealership’s every-​10k-​mile scheduled maintenance package.