Jack In The Box

Horrible customer service!!! Especially the store managers. I will never, never visit this location because of the bad experience.

Been coming here for many years until one day 3 years ago, I began noticing some of the fried food was very dark. I had a stomach issue because the oil was over used and had not been changed. After a few times of this., I figured I would go with the old rule of thumb and «help people help you» type attitude. I decided to ask if the oil was changed before making my order rather than returning again. I had disgusting service, a manager which became very rude and nasty and told me never to come back because I had returned their food 3 times. I decided to talk to corporate to which they had me speak to a regional manager that decided to apologized and asked me to please continue going and send me two free coupons. That regional manager also mentioned that I was in all my rights to ask about the food and that she appreciated that I was trying to work with the employees, said she would talk to them and to consider the problem solved. I went back about a year ago and everything was fine but that manager as I remember was not there.
Because this is my closest jack in the box, I figured to try it out again and decided to go last night. The Manager there (don’t know how long she’s been there because I stopped going there for so long) decided she was not giving information because I «never liked the food» as she put it.
She told me she remembered me.
Really? From my complaint 3 years ago? I told her I’d been living in the area for over 25 years and if I never like the food I wouldn’t have been a customer before. I just asked a simple question. Is this what the regional manager «solved»?
I asked about the quality of the oil before I made my purchase letting them know that I like my egg rolls to come out light. I simply asked her a question and she became rude and very nasty and told me that I was taking up her line. Really? A question only takes 3 second and so does an answer. As I was trying to communicate with her she continued to cut me off 3X. And told me to leave or she would call the cops on me ! To my disbelief., I asked her; «are you crazy»?
This is beyond bad customer service and beyond disrespectful.
I believe it’s very sad that some humans now in days live without any honor or wisdom whatsoever.
Never going back ! ! !

This is the only jack in the box I would recommend to avoid unless it’s the closest one around you, which is my case. No matter what you order, most of the times they mess it up. You will be lucky if it’s correct, I recommend you check your order before you leave the drive thru. «We won’t make it till you order it» that’s a lot of BS. I always get food that it barely warm, specially their tacos. I always ask for well done cuz I know they been sitting down for minutes but even then, I still get tacos that are barely warm. The food is never made the right way as well. I have complained to management and they don’t ever seem to care to know how your service was and don’t try to fix the problem. Worst jacks to go to.

All I asked for was no chese on my burger and still got chese. Management please speak to your employees. Im alergic to dairy. All I asked for was no chese!
Ps: ive had the same problem with the tacos before I ask for no chese and I get chese. Kinda annoying.

Never Again!!! The people that work there are disgusting went there 2weeks ago cashier went on her break she literally grabbed a bunch of fries with her bare hands and put them on her tray i told the supervisor what she did and she just looked at me… this is how people get sick REALLY!!!

I go all the time, both the food and the people are bomb i love the ultimate cheeseburger and the free refills.

The cashier just flipped her co worker off… TWICE! Lmao It’s not surprising. Can we get just a liiiittle professionalism. 4 stars cause its jack in the box and they never do wrong.

Nice place pero las mesas muy susias.
Le dije a una muchacha que si me limpiaba una y se molesto. Mando un muchacho a limpiarla y todo molesto.
That’s not right

I don’t like to review on Jack N the box but this one took the cake…
10/​17/​2014 9:00am ok so I used the Drive Thur and service was thumbs down, when I use drive thur the greeting they say hello and their name, well no friend greeting, the young lady did not ask if I wanted my meal combo or on the side, ok so I pull up to the window no hello how are you, I ask the young man how’s your morning ok he didn’t hear me ask so I asked again how’s your morning? His response was good ok I minds is great thanks for asking, No smile from the young lady or young man from drive up, it felt like I was bothering them Geez, ok over all, the food is nice and hot thumbs up, service grade thumbs Down very poor it need a lot of improvement but that’s only today service I will up day again in the following visits, I’ll be looking for name tags, friendly welcome or greeting, at the drive thur and at the window … Thanks for reading

This location has been a staple in the community since I was in high school. After a night of partying if it wasn’t King Taco it was Jack’s. Most of the time it is safe here, but there has been some drama in the past. Be careful and stay safe if you come to this specific location late at night.

The only reason why I disliked going to a Jack in The Box in general was because regardless of how big or small my order was they always asked me to park my car causing me to wait an extra 5 – 10 mins by the time I received my order, all because they wanted to keep their drive thru time low.
Well, not too long ago I decided to give them a try (well actually, their bacon cheddar wedges called my name Ha!). Let me tell you that their customer service has improved a lot. The couple of times I’ve gone back have been pleasurable. My order is ready within 3 mins or so after I pay at the window and before I head out they always ask me «how was the service today?» and «hope to see you soon»… that’s a first.
Totally digging the new change.

This jack in the box is near my house and during the years they been improving in their customer service and getting orders right.

This is an average Jack-​in-​the-​Box. I is the closest place for me to eat so I continue coming here. Food is average, their curly fries are pretty good. I prefer this to the Burger King down the street.

This jack in the box is ok not the best but what can you do??? I feel like all jack in the box are the same!!! So if you been in one then no need for me to write on ;)

very inconstant jack in the box to eat at. at times its really good other times its very bad.
they raise prices on everything butter milk, ketchup, burgers, ect… very disappointing this was my favorite fast food place.