RV Storage Depot at McClellan Park

Frank and Jennifer are great to work with. We store are boat and trailer there. They both always make sure that we are happy. Are trailers are always out at the time that they say they will be. Great people to talk to. We have also referred a few people and they are just as pleased as we have been! Highly recommend this place!

The facility is nice, clean and seems secure. I can’t say that for the management! I originally paid in full from October thru December 2015 for storage of my boat/​trailer. My intention was to make an additional payment to cover from January thru May 2016. I didn’t receive an invoice the first week of January so I emailed RV Storage Depot and received a reply the next day saying «we will be sending you an invoice the last few weeks of the month». A few days later I received a «Past Due» email and a follow up phone call from Frank, the manager of the facility. I explained to Frank the emails and that the payment had already been processed by my bank, which should be received next week for payment in full thru May, 2016. Frank’s tone on the phone was not apologetic, rather sarcastic, stating «he will check to see if payment is received tomorrow, if not he will take further action». The management at this facility is obviously incompetent. It would be beneficial to their clients if the management shared emails/​replies so they are all on the same page! I will not be returning next year and would not recommend RV Storage Depot to anyone until there is a change in management.

The building and grounds are well maintained and Frank was very helpful with my first boat. He met us early Saturday morning — a few minutes before the office was to open and helped me hitch my boat trailer to my new hitch. He’s a good guy and the storage pricing is reasonable.

This is a very nice well managed storage facility. We have the valet service for our travel trailer and are very pleased with the indoor parking and security. Jennifer and Frank are both so nice and helpful. We highly recommend this facility.
Ro and Bill

My first travel trailer and didn’t know where to store. I was referred to McClellan RV Storage by a friend, who store his boat there… All I can say is they are super friendly, courteous and make accommodations to fit your schedule. The facility itself is clean and conveniently located close by us. I signed up for the «indoor valet» service. Its super easy for me to just drop off and call ahead of time to schedule a pick up. The day of pickup, the travel trailer is in the staging area… ready to go. Pricing is very reasonable, friendly staff makes my storage easy and pleasant.

I wanted to update my previous review of McClellan RV Storage Depot after our less than stellar service. My husband and I received a partial refund in the amount of $ 246.97…short the $ 25 administrative fee.
Fortunate for us, there was finally a phone number for their corporate office. My husband and I were able to speak with Scott directly regarding the entire situation.
Scott understands what boat owners are looking for when they are paying for not only storage but for valet service.
Not only did Scott issue a check for $ 25 to complete a full refund, my husband and I finally received the apology we deserved.
Unfortunately we do have some water damage from our boat being left out in the rain all night (the ski locker is now lifting) and now will have to pay more money out of pocket to get the damage fixed from the incident. It would have been a good gesture as a business to have this repaired since it was due to the water damage which occurred at their facility.
We were asked by Scott if changes were made would we give them another try. They have a nice, open location that is secure. If the proper changes were made (down to re-​training of their office manager or even replacement of her position), we would love the experience that so many of their other clients get at their locations down south.
I hope this updated review helps as i would hate to see someone else go through the stress of having your luxury boat left out in the rain all night.
Jamie

What a great facility, Frank and Jennifer are wonderful. The indoor spaces ate great and so is the wash rack and dump station.