AT&T

I have been loyal AT&T customer for over 14 years. I have AT&T Wireless, DTV, Internet and spend over $ 600 per month. Came into this store and worked with Ted. Wanted to buy my 80 year old mother a phone that was easy to use. He sold me on the Samsung Galaxy with easy option. Spent over $ 600 on phone and charger. Turns out the phone was not even close to being easy and when I came back the next day to return it, I was told i would have to pay a $ 35 restocking fee. When I explained the situation and asked to have the fee waived the manager Tray said no it could not be done. I told the sales guy how unhappy i was that AT&T would not do me the favor of waiving the fee he said he was shocked and if it was his business he would do it gladly. As a matter of principle I will now move my business to Verizon. When I explained this to the sales rep, he said that I would probably be able to save some money with Verizon and they would probably appreciate me more as a customer. Shocking that he would say that. Proves that AT&T has lost its direction and no longer cares.
Update:
It appears that AT&T does care. Much to my pleasure I received a call today from an AT&T executive who was genuinely concerned when he read my post. He explained that the situation and the way it was handled was not the way AT&T does business nor is it acceptable. He was very gracious and vey professional. I’m glad there are people like this in leadership at this company who can help train and develop management. He offered to work with me to make this right. I am very appreciative that AT&T leadership understands that they are in the people business and that customers are valuable.

Ted was amazing today with an issue that not necessarily a store does but I was having a huge difficulty!
He in no way had to help or could have set me up with a phone operator but he didn’t and made sure my issue was fixed before I left! I will go to him in the future and made me a very happy customer!
It was a bit busy but enough staff to get me in, fix my problem and out the door!
Great store to go to for all your phone and home needs
Thank you! Made my day

My bill was out of control. I am not a big Data user. I was paying ~$ 98 month. I discovered the $ 45 Walmart Go Phone plan. Unlimited talk /​unlimited text, and 1 Gb data. I only use 200 Mb data a month on average.
Came in to AT&T on Central at 380 to change my phone over to a GO Phone. If you haven’t looked into it, you’ll be amazed at the savings. Wallymart has A special Go phone plan (ONLY AVAILABLE at Walmart), you use your current phone, and get unlimited talk and text, and 1 Gb of Data for $ 45. If you set up reoccurring billing, basically they charge your credit card each month, you save $ 5 more a month. I now pay $ 40 a month for Cell phone service, unlimited talk /​unlimited text, and 1 Gb data for $ 40!!! YES! that is about a $ 45 savings from their regular plan a month. Over 2 years, off contract, that is ~$ 1080 in savings from their regular plans. You only have to set it up once.
Undoubtedly, the best way to go is to purchase your phone outright, and then go with a GO phone plan. They have several plans to meet your needs. You don’t pay extra taxes, you don’t pay extra fees, you don’t pay service fees, fees for poor folks, fees for Obama phones, fees to cover whatever the Universal Service Plan is…
You get what I’m saying!
I worked with Gino, and he was simply amazing. He walked me through the whole change over, and took the time to move my contacts and files to my new G4, I purchased refurbished, off of Amazon, for $ 329. Way cheaper than the stores around here. At&t wants $ 450 for a refurbished S4, and they are out of stock all the time… Duh! I saved $ 125 on the phone itself!
Lets see…
On the Go phone plan I pay $ 40 /​month. At the end of 24 months I have shelled out $ 329 + $ 960 service. Total = $ 1289. Will be even cheaper next year! No phone purchase…
On At&t, with 24 month contract, at $ 98 /​month, $ 98 X 24, you will have paid $ 2352.
You decide!

Been here several times for various reasons, upgrades for new phones mostly. The wait is reasonable and the service is always excellent.

2 words… Brant Spraggins. I do all my AT&T business here at this store and only this store. Great customer experience! I would not go anywhere else.