Dunkin’ Donuts

McKinney, United States

1.4

Closed now

14 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 972-347-6164
Website:
www.dunkindonuts.com
Address:
116 S Custer Rd, McKinney, TX, 75070
Categories:
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Bussiness info

Accepts Credit Cards
Yes
Bike Parking
Yes

Today

Today 5:00 am – 10:00 pm
Closed now
Local time (McKinney) 4:00 AM Monday, June 23, 2025

Business hours

Monday 5:00 am – 10:00 pm
Tuesday 5:00 am – 10:00 pm
Wednesday 5:00 am – 10:00 pm
Thursday 5:00 am – 10:00 pm
Friday 5:00 am – 10:00 pm
Saturday 5:00 am – 10:00 pm
Sunday 5:00 am – 10:00 pm

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14 reviews of Dunkin’ Donuts

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Place rating: 2
McKinney, TX
This review is not for their coffee or donuts or cakes. It’s their employee working drive thru First time since you opened that the girl who took my money at the drive thru didn’t say a word. Not my total. Not hello. Not thank you. Not a good person to have working the morning shift at a coffee and donut spot.
This has never happened. I usually get cool and friendly workers and my order is always nice. Bummer.
Place rating: 2
McKinney, TX
I brought my kids here to get donuts as a treat. They barely had any donuts! We sat down to eat and the place was filthy! The floor and seats were covered in crumbs, spill stains and straws. We were the only customers in here so I’m not sure why they aren’t cleaning the place up! It’s not like they were busy…
Place rating: 4
Dallas, TX
Hmmm now I can understand the negative reviews about this place.
Stopped by on a chilly Saturday morning and both the drive thru and the line inside were long. But lines don’t intimidate me!
Ordered:
— 2 chocolate donuts
— cinnamon raisin bagel, toasted, with cream cheese
— side of hash browns (6)
— large coffee with cream and sugar
Total: $ 6.88 (yay finished off my gift card)
And yes, those are all for me.
In the five minutes that it took for my order to come out, there was definitely one employee who looked out of place. Like too many hands in the kitchen… And in that five minutes, the drive thru window go through one car… If you’re going to hire this many people (at least 8 that I can see), be more efficient about it.
No serious complaints from my end but could be a lot better in terms of efficiency and layout.
Place rating: 1
Newnan, GA
This place is awful for customer service! And they never have glazed munchkins for my kids. It’s worth the drive to go to the one on Eldorado. The management doesn’t care about customer service. Look at the other reviews. The company should pull the franchise from this guy!
Place rating: 1
Prosper, TX
Family of 5 came here for ice cream it was tasty, convenient location, but I have to say employees feel like they hate there jobs here and it needs a trash can out side.
Place rating: 1
Dallas, TX
This is a fairly new location so I expected it to be cleaner and nicer than others, but I was disappointed in the cleanliness and the quality of the food. The chicken sandwiches were dry and tasteless. The glazed donuts barely had any glaze and they were placed glazed side down in the box. There we’re no napkins in any of the dispensers, and when I told them, they handed me 5 napkins but no one filled the dispensers in the customer area. We won’t be returning to this location, and the quality of donuts is far better in a non– chain neighborhood donut shop.
Place rating: 1
McKinney, TX
We’ve gone to this location three times and every time the glazed donuts seem old and have no glaze on them, like they’ve been left out for a long time. It doesn’t matter if we go early or late in the day, the donuts are always like this. Today I tried the chicken biscuit and the outside of the chicken was not crispy at all, but soft and soggy. The service isn’t very impressive either.
Place rating: 1
McKinney, TX
This 1 star is for Dunkin’ Donuts only not Baskin Robbins. The employees are horrible. They never have a lot of donuts available. I had a sandwich once and found it to be just okay. Now as for Baskin Robbins they deserve 4 stars. Nice employees and ice cream is so good. I ordered my daughter’s Birthday cake here. It was so good. I do not recommend Dunkin’ Donuts but I do recommend Baskin Robbins.
Place rating: 1
McKinney, TX
Absolutely the worst service in the history of mankind. I have given this place tons of chances to get better since they recently opened and nothing has changed. Takes forever to get food, drinks, or just donuts. Half the time they don’t have their main donuts. They also mess up my order every time and never put in napkins or straws. I wish there was a way to give negative stars.
I have never had any problems at all the other dunking in the dfw area.
Place rating: 1
Shreveport, LA
Worst service I encounter in a while. Sat in drive through for 20 min and there was only one car ahead. When I got to window I had to wait another 5 before someone came over. Ordered two donuts and an orange juice.
Place rating: 1
Frisco, TX
Crappy service. We waited to pay for milk. I kept on calling to have someone come to the register. No one came. Then other customers came in and stood by the ice cream side. No one even bothered to acknowledge or apologize to me. Not coming back.
Place rating: 1
McKinney, TX
3rd time here, won’t be back! Dirty, employees lack training or personality, they also need to learn their product and would benefit from food service training. Order was wrong twice and donuts were terrible.
Place rating: 1
McKinney, TX
Disaster. Went on a Sunday evening to get some ice cream from the Baskin Robbins side of this location. Two employees working drive thru and inside counter and I think one manager on the donut side. Place was a complete wreck. Trash overflowing, several empty ice cream containers across the back prep area with several spills. Dining area clearly hadn’t been addressed in several hours. If a manager/​owner reads this, you can do better!
Place rating: 1
McKinney, TX
If there are two registers available, why not use both registers, even if it is only for 15 minutes instead of having a line out the door? Having one person ring up the order and a second person retrieve the donuts when both people could be working individual registers makes the line move super slow. The super long hair in my bagel didn’t help things either.