Grand Nail Salon

I’ve been here several times over several years. I have tried all the other salons in the area, new and old. It wasn’t until I tried all the rest that I realized how great this place is! I like that the staff coordinate the colors they wear and I like that they wear name tags. This place does serious pedi business and can always fit me in. Most important, they have the best pedi massage in town! No matter who I get, or what kind of pedicure I have time for, the foot massage is outstanding! I love this place!

I’m on my 2^nd nail infection from there… I’m not sure why I went back after the first one. It’s just so convenient!

The finished product is great but I always feel like I’m walking into the principal’s office, not a positive! The gentlemen greeting you when you walk in always scares me and has not once been polite. The lady doing my nails, Mai, was super nice. The lady who did my brows was not so nice. Not sure why I keep going back.

Never have to wait, don’t bother making appointments, they always have seats. Place is super cute. Staff sometimes hit or miss. Most of them are really friendly. I’ve been here about 5 or 6 times and have only had one bad job done.

I hate to write this. I have been going here for years and used to love it. Sure, some employees were better than others, as most nail places are. However, I went here a few weeks ago. I asked for nexgen which is a normal thing for me. I like my nails short and always have had short nails and gotten nexgen on them. This time I was told they were too short for nexgen that they needed to put a tip on them to make them longer. I told them I didn’t want to do that and i have gotten nexgen many times before with my nails that length. (they dip your finger in powder, not sure how length affects that). This guy had the front lady that is always there come over and talk to him/​me and then she told him to do it if its what i wanted to just be careful. I then went on and on about how I would just get a regular manicure. If he wasn’t comfortable doing it I didn’t want it done or to pay for it. He said it’s fine, no basic manicure, he would do nexgen. I persisted to ask for a basic mani polish and he continued to push for nexgen. I caved and said fine but do the tip since that is how he felt comfortable doing. (partially my fault for caving, yes)
However, a few days later my finger started to swell up and was red and so swollen it felt like it was going to explode. It started turning red and purple so off to the minute clinic I went. She asked if I had recently been to a nail salon. I had an infection in my thumb from here. It was extremely painful and uncomfortable for over a week. My finger was so swollen I couldn’t even bend it. So I got to pay for my nexgen nails, a trip to the minute clinic and antibiotics for 10 days, with limited use of my thumb. VERY frustrating. Needless to say, I am now going to look for a new nail salon.

This place is always full and seems to be very popular with the locals. I’ve been here on multiple occasions for various services and it’s fine in general. The employees here don’t smile much though, plus they always try to upsell. My nail technician (Tiffany) was very abrupt with me when I was unsure about the length I wanted for my nails — she actually yelled at me — then rushed me to decide. Mid-​manicure I accepted the fact I may hate my nails — they turned out fine — but as a customer I deserve to be treated with respect. Her snappy mood made my experience awkward.
I agree with another reviewer who said they’re a bit snobby here and look down on you when you get basic services. On my bill I also noticed I was charged an extra $ 5 for gel on my new pink and white set, logically wouldn’t this be in the price of the manicure???
I decided to give this place another try, but again, the ladies servicing me were very rude (Tina & Sarah). Sarah was extremely anti-​social and became visibly upset when I requested the basic combo (are the employees here on commission or something)? The ladies requested I make payment before they finish up my nails. I said I would pay when I left (I wanted them to finish the services so I could determine the tip — and I don’t like letting my debit card out of my sight), but NO, Tina became very abrupt and said «YOU PAY 50 DOLLARS NOW»!!!
Please train your employees on customer service AND the English language because communication is a huge issue here. I’ve never seen such a miserable bunch of employees in my life.

A friend of mine recommended Grand Nails. Being new to the area and trying a few places close to my apartment I was very disappointed in the quality of work. So I decided to drive 30 minutes from my apartment and try Grand Nails. I tried a pedi mani the first time. I don’t like when two people work on me one doing my feet one doing my nails. I like to enjoy the pedi and with two people doing the mani and pedi at the same time it was not my cup of tea. I’m not in a hurry. I’m there to relax and enjoy. My next visit I chose to get the nextgen nails. That is when I first met Kevin. He is awesome always goes out of his way to do the style & colors I choose I like to try different colors and so far I have been extremely happy with the results. They last and look great! Worth the drive for me…

I’ve been here twice, and judging from how unhappy the staff looked the first visit, I made an extra effort the second time to smile and ask how their day was?! Nope. It’s confirmed. These people don’t smile. And could care less you are there.
This is actually the main reason I’m not coming back. That, and each time they cut almost all of my cuticles.

Discovered this salon a year ago and fell in love! Still pleased one year later! Beautiful ambience, great customer service, and complimentary cocktails

The owner here is incredibly unprofessional! I got nextgen which is suppose to last 4weeks. I had one nail chip after 4 days I had them fix it but they said the rest of the nails are fine it chipped because its been a week (never happened at past nail salons). I told the owner no that this wasnt suppose to happen and he started arguing with me. Two days later 4 more nails chipped. I called to complain and he said it was my fault. We started to argue and I said no this isnt suppose to happen. I paid $ 40 so that my nails wouldnt chip for 4 weeks not so that they would chip after a week. He continued to blame it on me. I have never been this disrespected by anyone. I highly don’t recommend this bushiness!!! Do not waste your money here like I did!

I had a basic manicure done here last month & wasn’t happy.
*The place was way busy & had to wait.
*Took me awhile to find a color I actually liked that wasn’t goopey or used alot.
*The nail tech didn’t have me wash my hands before applying polish when I had just had a paraben wrap. There were still not all the way clean after shed wiped with an alcohol cloth, then applied the polish.
*When drying I noticed a couple polish places were nicked on the edge/​side of nail due to paraben & not terrific application. I had her fix the areas, but didn’t look smooth.
*I sat under the lights at least 15 mins & was told I was good to go. After getting in my car, I’d smudged a nail.
Extremely disappointed. I didn’t complain because they were closing & didn’t wanna seem difficult, especially since the nail tech was super nice. When I have a professional manicure I expect it to be flawless. I noticed they dont let your nails dry good in between each coat. Overall, they need to improve the process. At least I’d used a giftcard, but my time wasted.

Cindy and Min did a wonderful job on my mani/​pedi. Very pleasant and accommodating. Cindy also did my eyebrow wax and the results were beautiful. Busy establishment but they have alot of stations and technicians so the wait was minimal. Need to update their website as they no longer offer facials which was one the things I went for.

Fantastic service and complimentary drinks, what could better? Holly and Tina were both great. Got the mani pedi combo and can’t wait for me next service to upgrade!

While this salon appears clean and orderly, I am only giving two stars because 1) salon is very noisy 2) the employees seem like they are unhappy and not friendly, and 3) the woman who gave me a pedicure literally scrubbed the skin right off the side of my foot (I will spare you the photograph). She was not paying attention to what she was doing most of the time because she was either watching t.v. or chatting with the employee next to her.

They are amazing! Just stick with your guns I. What you want and read the menu. This is a treat for me so I always get the most expensive package because I go only once every four months or so. But if you want to go more often ask for a menu and point out what you want!

LOVE grand nail! I go to Donna but I’ve also used Jane and they’re amazing. They can do anything. I picked a shade that wasn’t going to be what I wanted and Donna suggested a better color. I only gave 4 stars because the staff isn’t necessarily the friendliest but Jane and Donna are so sweet.

I have been going here for two or three years now and usually walk out with a great manicure and pedicure when the funds are right). The guy I always see is Andy.
Andy is a sweetheart and always helps to pick out my nail polish when I tell him if I want something bright or holiday-​like. He does a quick job and knows his clients by name. Unfortunately, due to family emergencies, he left May/​June. Supposedly, he is supposed to come back and I hope he does; otherwise, I will not be coming back here.
I went in once to try someone else out and the guy I had seemed offended that I went on and on about Andy and that I was anxious to have anyone do my nails besides him. After he sloppily took my old set off, I paid and left. Him and two others kept snickering when I left my number for them to give to Andy. I knew they weren’t going to give it to him, but had my fingers crossed any ways.
All in all, the salon is usually very busy so find a favorite technician and make an appointment. It is very clean and welcoming.

I came here with my mom 2 weeks ago for a much needed mani-​pedi. The first thing I noticed was the smell of chemicals. The girl at the front desk was uninterested in us. however there was a tall girl with long, long hair that was running around and she made sure we were checked in and taken care of. The work was good, but I noticed when I got home my nails were shaped crooked :(
I’m willing to try them out again but I’ll have to come during a less busy time. I couldn’t believe how packed the place was on a Sunday!

The people are always friendly and give the best foot messages. The prices are reasonable. I must say I mostly get pedicures while I am there, so that is what I am most familiar with. It is always an enjoyable experience.

Okie dokie here’s the scoop:
My mom came here and was not pleased because she said one of the ladies was very rude to her. Supposedly the woman realized that she had crossed the line and apologized to her but my mom said she will never go back.
I myself decided to try this place. All in all Grand Nail is a great nail salon. It is very clean, they have an outstanding selection of polish, flat screen TV’s, tons of trashy mags like Cosmo and People and a small waterfall on the wall.
For $ 27 which is your cheapest, basic pedicure you get:
–free soda (they have a fountain machine) or water. Not sure if they have wine or not.
–a nice massage on your calves complete with lotion
–hot towels on your legs
–a very good scrub with the most comfortable pumice I have ever felt at a nail salon in my life.
–my pedi was professional and I was in and out in about an hour.
PS: Currently have they coupons on their website offering things like $ 5 off a pedicure. My pedi before tip came to $ 22 which is a great price for a quality job.
Final note:
One of the ladies who works there pulled that typical stunt after looking at my bushy eyebrows and said «You want eyebrow wax?». No, I don’t want eyebrow wax. If I wanted eyebrow wax I would have asked for eyebrow wax. She also took one look at my natural nails and asked, «You want manicure?» looking slightly down her nose. This kind of demeaning, snobby thing may be okay in Asia but is a bit offensive to American women, FYI. I myself found it very annoying hence the loss of one star that could have been a five star salon. Cut the snobbery people this is McKinney not Highland Park.