Lola’s Cleaning Service

I devastates me to have to select a star for this review. I purchased a voucher from Living Social last summer to use on this company. It took me until Spring 2012 to redeem the voucher. I emailed and called multiple times prior to scheduling an appointment. Finally, when I did confirm an appointment, they never arrived. I called again multiple times and no response. Eventually, I hit my limit of not being able to get in contact with them and I contacted the Better Business Bureau with a formal written complaint. I provided dates I had emailed, and dates I had called. Ironically, within one hour of sending my compaint on the BBB website, I received a phone call from the owner, Richard Dominguez. He apologized that for over two months he had not returned any calls or emails claiming that their company website was down, email system was down, and he did not have access to any phone/​voicemails for the last 2 months. He apologized and re-​scheduled the cleaning and assured me they would be there the following week. He also stated on the call that he would like to offer one free cleaning after my voucher redemption. They did come the following week so that I could use my voucher. I was grateful that even after months of waiting, trying to schedule, trying to get through via email and phone, that the cleaning was finally done. I waited a month or so before reaching out to schedule my second cleaning that was promised. I reached out on July 3, 2012. The owner, Richard, responded to me the same day and said that it would be the end of August (a full two months) before they could fit me in. I explained that would be fine with me and to go ahead and place me on the list. He advised me that he would contact me later that day or the following morning with a date that he placed me on the schedule. The evening goes by… no response. The next day goes by and still no response. I figured… well, let me give them the benefit of the doubt for not responding due to the fact that it was July 4^th week. So, I waited 13 days and I still had heard nothing back so I emailed again requesting an update to see what day I was being placed on their schedule. After emailing again on July 16^th, the owner responded via email stating that he still did not have a date even though I requested a date two weeks earlier. Another week goes by. I hear nothing. So, on July 23^rd I emailed then again with the following email: «Hello, I originally emailed July 3, 2012 requesting a cleaning appointment. Richard responded and stated that he would get back with me at the end of the day with a date. It has been 20 days and I still have not received a date for my next cleaning appointment. I am why no one has reached out with a date of availability. Please contact me as soon as possible with a date for my scheduled cleaning. Unfortunately, this is the second time I have had a cleaning with your company and both times it has been extremely difficult just to get an appointment. I loved the service but the process of scheduling an appointment is very difficult. I would appreciate a response at your earliest convenience. Thank you.» I never received a response to this email. I wait a couple more weeks and because, I still have not received any response, I email again (August 6^th). I never heard a response this email either. So, finally, here we are on September 12, 2012. Still, it has been months since any communication. I decided to try to contact the company by phone on my home from work. I called and Richard answers. I explained who I was and the situation. He immediately began saying that he had so many new clients and has not been able to keep up with the business. Richard also explained to me that when he originally committed to me to clean my home at the end of August he had not taken into account the level of business he would be getting around the back to school time. I explained I understand all of that but why could there have not been any communication. He consistently said that he didn’t have to offer me the free cleaning but he did it to try to make things right. He told me that it is not economical to come to my area. I live in McKinney. On the home page of Lola’s Cleaning site it says they serve McKinney. He told me that there are no other homes in my neighborhood that order cleanings from his service so it costs him money to come to my home. He also advised me that he deleted my emails as he thought I was being unreasonable. Unfortunately, this owner did not intend to follow through with his commitment based on the fact that he deleted my information without contacting me back. He also told me that when he put up his deal (on Living Social) he can tell who is going to request continued service and who will not. He explained to me that he knows what certain neighborhoods in certain areas are willing to pay and that those high paying customers were his priority. He told the second cleaning had to be done on his terms.

I don’t even want to give a star at this point. I purchased a LivingSocial coupon from them last year in June and have still yet to be able to redeem it. Every time I call they don’t pick up. Every time I email I eventually get a response about two weeks later and then they can’t even get to us until 2 months out. Unacceptable at this point. I finally thought I had a date down based upon them saying it would be late June and still no response yet. Guess I will cut our loses! Would be nice to get that money back. At this point I don’t even want them cleaning our house based upon their customer service I’m sure their cleaning service wouldn’t be much different. Good Luck!!!

I just experienced a similar experience as Ryder M has posted here. Scheduled my LivingSocial Appointment and no show, no call, and just a voicemail when I call. I don’t have time to mess around with this so I got a refund through livingsocial. Terrible experience and terrible merchant. Don’t waste your time!!!

Same problem as Ryder M. No return phone calls and too busy for new clients. I’m also I getting the runaround from LivingSocial regarding a refund or at least a merchant credit. Unbelievable. As they say, something too good to be true… I’m staying away from both businesses from here on out.

I purchased a deal for Lola’s through LivingSocial in late June and tried to make an appointment with them immediately. Per their request I emailed them (they never pick up their phone) and requested a date. They replied and said they were too busy for new clients and to try back in a few weeks.
Two weeks later I email again, they reply saying they are still too busy and they will contact me when they are ready. Frusterated, I wait. Two months later I am looking at my LivingSocial deals and remeber these guys. I email them and ask if they can fit me in now. They reply and say they have an appointment available in 3 weeks, I say OK and they give me a time. The day comes (now almost 3 months after the initial request) and I take the afternoon off to wait for them, of course they never show and don’t answer their phone.
The next day I email asking what happened, they are like «We got busy, we can reschedule next week. Sorry about that». At this point, I am beyond frustrated but tell them they can come the following Saturday. After 3 months of waiting and a blown off appointment they tell me they don’t work on that Saturday. I finally just went back to LivingSocial for a refund never even having had their service and wasting a lot of time.
There are so many maid services all over DFW, I see a Groupon or LivingSocial ad for one probably twice a week, so please use someone else.
Lola’s is the worst, incredibly unprofessional, unresponsive and don’t care at all about your business at all. That was my experience.