Once Upon A Child

We have been to the Eldorado location twice and the Plano location once, and we will not be returning to either location. Salesgirls were rude at both locations, and we were offered $ 12.50 for a barely used Graco swing. I wanted to grab the thing and go back home, but my boyfriend didn’t want it taking up space in our garage so I traded it for two toys for my baby… and had to pay $ 9 on top of it. Ridiculous.
The stores at both locations were disorganized and dirty-​looking, books thrown on shelves in no particular order or age grouping… I can’t believe people actually shop here. I won’t ever again.

I’m not quite sure what the purpose of this place is. they claim to be a resell shop, but in my experience they seem to only take pristine or brand new items. My first experience with Once upon a Child was about a year ago. I took some of my sons clothes in to sell. Most of the items I selected were barely worn or new with the tags on. The girls who looked over the items were very rude. They passed on them due to «wear and tear». I thought that was funny because a lot of the stuff was brand new with the tags on. Then recently I thought I would give it another shot. I brought in a pack and play and a toy. The pack and play DID have a spot on it from a washable marker that I didn’t notice until I opened it. I cleaned it off and it came right out. Again they passed on it. I understand that they have a standard as to which they buy things. But as I looked around while waiting for the two rather rude employees to talk about my things in front of me (as if I couldn’t hear the things they were saying) I noticed that there were other things that were in much worse condition than mine for sale there. I guess the only way to sell things here is to go to Buy Buy Baby, buy something brand new and then go sell it at once upon a child. if u are looking to sell your gently used baby items, I suggest Craig’s list. Don’t waist your time here!

The store was messy. Also they did not honor their Unilocal check-​in offer. They said they don’t «do coupons.» That’s interesting since the other Once Upon a Child shops don’t even have a check-​in offer. Only this McKinney one did and that’s why I went. I will not return to buy or sell.

I buy all three of my kids clothes here. The deals especially on girl size clothes are great. I recently just got a pair of new abercrombie jeans, juicy couture outfit, 2 aeropostle shirts and a pair of justice jeans for $ 38.00. All are in brand new condition. Great deal!!!

I have been a faithful costumer at this location since it opened because it’s such a great deal and the clothes are always great. My only complaint and I’m noticing it more and more lately, is that some of the staff members are rude. I’ve noticed them frequently snapping at the children in the store and generally have a very blasé attitude toward the customers. I witnessed a woman become so enraged at the treatment of her children she demanded to speak with someone of importance on the phone and refused to leave until it happened. It was a loud ordeal and after listening to her end of the conversation, I agreed with her. She left the store proclaiming she would never return. I was browsing one evening when a girl came up to me and told me they were closing — no 10 minute warning or anything. It just felt weird and rushed. Tonight, my children were the ones who got snapped at. I decided I’ve seen enough and I put back the clothes I had in my arms and left. I won’t be back, which is a shame because the prices and selection are great. I just can’t bring myself to shop at a place that carries children’s items yet has no tolerance for children. It’s kind of a package deal.

OMG! You had to wait 15 minutes? Poor you! Not! The people here are great (and I say that without having to bash kid to kid – who have always been great too!) Store is clean and organized. Keep in mind, it is a business, not a charity. If you think your stuff is that great, why aren’t you ebaying or craigslisting it anyway? Probably because its not as great as you think! I will keep shopping here with no complaints.

Minus star for their buying service. Girls are arrogant and not helpful. We walked in w a couple of unused baby’s pottable crib, carseat base… The girls didnt even look at them or telling us if they are interest. They asked us to fill the form and the girl is gonna have a look at those items in 15′. Really? Not gonna come back. Rather and gonna give these stuffs for charity and feel good about it. Can say this is even worse than a pawn shop if u are thinking of bringing stuffs there for them to buy.

Great clothes & good prices. Really appreciated the deal & % off with the Unilocal check in!

They’re super nice at this store (way nicer than the folks at Kid to Kid). Good selection, the clothes are in great condition, and well priced. They also allow returns within 7 days (unworn, tags still on).

Love this place! Most of the clothes I buy look BRAND NEw or still have tags on them. I take my daughters gently used clothes here for cash back. Such a great way to buy and sell clothes that my daughter only wore once or a few times since kids grow so fast.