Melrose Animal Clinic

We have been using MAC since we got our dog almost eight years ago, and we could not be happier with them! Lucy has had problems with allergies, biting her skin, and being overweight (thanks to us training her with hot dogs and cheese). Thanks to MAC, Lucy is now at an ideal weight, and her allergies are completely under control. Every person we have ever seen has been so kind and helpful. Even when we just go to pick up food, everyone always asks for Lucy and tells us how sweet she is. We’ve had to leave her a few times for tests and teeth cleaning. The staff honestly treats her like she’s their own. We feel very comfortable leaving Lucy there, and we always feel like the staff can be trusted to do what’s best for the animals.

We just moved to the area, and have been to the vet with our 2 cats, one dog, and then a new kitten. We have now seen 4 different doctors and different technicians with every visit.
In the past, my experience has been that we have a good experience with, at most, two of the three «entities» at the vet: the receptionist, tech, or vet. However, I now believe that it IS possible to have a good experience across the board! Everyone has been friendly and accommodating across the board with our beasts. Our dog has some special needs and will not tolerate waiting in the waiting room — no problem, they got us right into an exam room to wait for the vet.
The doctors have all been gentle with our pets and have listened to our concerns, and discussed next steps thoughtfully and compassionately. The receptionists have always been friendly, and the technicians supportive and accessible. It is wonderful to be somewhere where we know good care is right around the corner!
My only suggestion would be that the waiting room be divided into separate areas for cats and dogs, or that some visual block could be provided. The waiting room is very small, and it can make a stressful situation much more stressful to have a strange dog approach a cat carrier, or two dogs meet nose to nose in a space that doesn’t allow much room to move away.

RESPONSIVE, CARING AND PROFESSIONAL TREATMENT FROM THE ENTIRE TEAM
After suffering through lackluster service at another vet practice (also reviewed on Unilocal), we recently switched to Melrose Animal Clinic and have been extremely impressed with the responsive, professional service we’re getting from Dr. Shah, Bianca and the entire team.
After waiting 3 days to see a vet at our prior clinic, we called Melrose and they were able to see our injured dog that night (yay for late hours!) We saw Dr. Shah who immediately diagnosed the severity of our dog’s injury (full ACL tear), walked us through the surgery options and didn’t balk when I asked for a cost breakdown. She also spent 20 minutes with me explaining options for post-​op physical therapy with referrals for *other* clinics (ie, swim therapy, etc.) In my 8 years as a dog owner, I’ve never spent that much time with a vet before! It’s clear they care about their patients’ care and schedule appointments with adequate time to consult on any issues.
Since ACL surgeries are fairly standardized procedures, I called a vet referral hospital and they quoted us $ 500 more than Melrose. In the end, Melrose billed us $ 500 less than their initial quote so we wound up saving approximately $ 1,000 having the procedure done at their practice.
Our dog is recovering really well and we’ve been getting check-​in calls from Bianca, the vet technician, with tips and coaching as we face another 2 – 4 weeks of limited activity for our dog. A BIG THANKS to the entire team at Melrose for helping us get through this and stay sane!

The doctors and assistants here are great. Very friendly, professional, and caring. I don’t mind traveling a little further from home to come here.

I made an appointment about a week and a half in advance. I received an email confirmation a day or so before the appointment. My dog needed a routine check up, anal gland check, and heartworm meds. We were in and out within 30 mins. The front desk and the female vet was extremely nice and good with my dog. They scanned my dog for microchip information, which other vets have never done before. Clean place. Would recommend and return.

Took my female dog with swollen breast, they did X-​rays and ultrasound with out letting me know how much $ 630 to diagnosed her pregnant two weeks after oops oh sorry she’s not pregnant yet still paid for everything. All they care about is the money watch out

We brought our cats and rats there in the past and had great experiences however today was not a pleasant visit. Our pet rat is in lots of pain with a very broken jaw and we waited two days for an appointment which was okay. When we arrived we checked in and no sooner did we sit down 10 feet away when the three receptionists started audibly whispering «did you really say rat» and laughing about how they never told the Dr. he’d have to see a rat. After, more vet techs pulled the receptionists over to talk behind a wall loudly repeating the same statements. The Dr. was very nice and admitted he didn’t know much about rats and referred us to MSPCA. I was very disappointed with this experience and will not be bringing any more pets here.

So glad we found this clinic. We recently moved to the area and were concerned we would never find another vet that was as good as our previous one. This team is great! The facility is clean, the staff are very friendly and the doctors are very thorough. The cost is about average compared to other vet clinics in the area. They also accept Care Credit which helps a lot when paying for services. Each time I have needed an immediate appointment for one of our dogs, they have always been able to accommodate me.

My first visit to Melrose Animal Clinic was last week and all I can say that the staff is friendly, professional and honest. I am happy that I pick this vet to take care of my daughter who happens to be a boston terrier :)

Moved here from New Hampshire. Our vet was amazing there — the facilities weren’t fancy schmancy but they had all the tech tools and facilities needed to care for pets. AND the fees were reasonable.
We now live in Melrose.
MAC is quite beautiful from the outside, the interior and facilities are nice. But, we’re not a fan of the doctors. I’ve been overcharged for minor things that I often leave spending $ 400 — for annual shots, a physical, and tick control — + whatever else gets pushed on me. BTW — I have a cat (MAINE COON).
One time they took a small matted hair ball off of her and cahrged me $ 35 just for the small removal. My vet in NH took care of that Free Of Charge as a courtesy — he even clipped her nails on our visits. Free Of Charge.
Ultimately — it’s the service that matters. Vets or business owners who go above and beyond with the simplest of things to serve their customers– these are the businesses who I will repeat with.
MAC — we are movin’ on this year… it’s as simple as that.
It’s not about the veneer — it’s about the inside of the business.

A great clinic with great veterinarians. the reason I only gave 3 stars is because of the difficult time I had getting records to my new vet. Both times I requested records, the secretaries at MAC said the would fax the records but at the appointments, the new animal clinic hadn’t gotten the records. The records were sent once the secretaries at the new clinic called MAC. They didn’t seem to respond to me much at all. The secretaries need to send over the records ASAP when asked. My cat was almost not able to have dental surgery because the records were not sent until the new clinic notified the MAC!

Not until I moved to Chicago did I realize how great MAC is! The receptionist are caring, helpful, and organized. The vets are the same! Communication is great and they always explain everything! I would highly recommend them to anyone looking for a new vet!

This review is long overdue and I have to make things right for the folks at M.A.C.
Up front thank you from the deepest depths of my heart. you helped my wife and myself get past a sad time with our cat Dimond whom fell ill and was beyond medical revival.
The care and genuine concern for both Diamond and ourselves was overwhelming and it gave us comfort knowing every measure was used to keep diamond as comfortable as possible before he had to be let go.
We never felt pressured to make a discussion and you assured us that nothing could have been done on our part to prevent the outcome of Diamond fate.

I brought my cat here after reading great reviews on Unilocal and they definitely lived up to the reviews. They were careful to answer all of my questions and gave me plenty of time to address all of the concerns. The receptionists were very friendly and I was able to get an appointment for my cat quickly. I also really enjoyed that they were conscious of people’s budget. They were also very knowledgeable about my cat’s complicated dermatitis. I’m so bummed that I had to move to a new area and can’t use these guys anymore!

I had seen DR. Silverman, This was about 3 years ago. My Pomeranian was about 15 years old and was always healthy, she had what I believe was a mild case of Pneumonia. I brought her there and paid $ 100-​$ 150 (Can’t remember the exact total) He insisted he could not treat her or give me anything for her without costly xrays that would cost almost $ 500! (including the 2 second once over) It was obvious that she had Pneumonia and he could of very well gave her antibiotics regardless of if it was infact Pneumonia, a cold or any simple infection. WELL she died a week later. Thanks Doc

So grateful that we have Dr. Silverman and his staff at Melrose Animal clinic. We have been bringing our dog for 3 years to this practice. We as well as our dog, are always greeted with smiles & a big hello when we arrive. Even if there is a line at check in-​the staff remains pleasant, calm and efficient.
Aside from this consistent great service, last week at 7:55 (clinic closes at 8) my husband called when our dog eyes appeared to be rolling in the back of her head. Dr. Silverman waited for my husband to bring our dog to him. He examined and treated our dog after hours instead of sending us to an emergency clinic.
Thanks to you Dr. Silverman and your staff!
Debbi R.

Can’t say enough about the level of care my dog received over the years from Melrose Animal Clinic.
Our dog received care from Melrose Animal Clinic for over 12 years. We even continued to bring him there 8 years after moving out of Melrose.
Most recently, the doctors and staff were really great throughout my dog’s final weeks. Dr. Kasow in particular was so kind and understanding about both our dog’s needs and ours. He was almost 13 years old and was having trouble getting around because of arthritis, and in the early summer he had lost quite a bit of weight. I took him in to see Jocelyn and she was so sweet and gentle with him and very kind to me. She called me the next day to tell me the bloodwork was indicative of something very wrong with his spleen. She took quite a bit of time to talk through the options with me, including a very honest and frank discussion about what realistic outcome might result from each. She was so gentle and kind in her approach, and helped me determine the right approach for my dog and my family.
Because of his age and advanced arthritis, and the likelihood that surgery would not improve his condition much, I opted to forgo treatment. She was very supportive of my decision and told me to «love him and spoil him, and give him some ice cream»! She was so helpful and had just the right things to say to help me feel better, and I felt comfortable with the decision.
A few weeks later it was clear that he was suffering and the time had come. We were able to get an appointment that morning, and when we brought him in (me in tears and sobbing) the entire staff was so respectful and nice. We were immediately brought into an exam room and we got to spend some time alone with him. The vet tech came in and was petting him and telling him how handsome he is! When the time came, they were very sensative to our desire to be with him and it was all very peaceful and loving. After he was gone we again had the opportunity to spend some time with him. At no point did we feel rushed or that we were imposing… everyone was so helpful and kind and supportive. I wish I could have told at the time how much it meant to us…

They’ve been seeing my family pets for ever — Dr. Silverman cared for our pug Lulu from the day we brought her home to the day she died. Dr. Low handled my childhood cat admirably, even though he was a neurotic, unfriendly headcase. (She’s now my current cat’s vet and I would recommend her to anyone.) I’ve phoned them up for quick questions and advice before, and have always received a thoughtful answer.
Everyone from the front desk to the back room is an animal lover, and they bend over backwards to make you and your pet happy and comfortable. They’re super affordable, too (but I might just be comparing them with MSPCA/​Angell, which is not affordable at all).
A solid five stars for handling my elderly pet rats with care (even though they aren’t exotics vets) and going the extra mile to make them happy and comfortable until it was time for them to go. This is an animal that most vets outright refuse to see, so they were a blessing.

After reading the favorable comments on Unilocal and a couple of other websites, I decided to give Melrose Animal Clinic a try after adopting a new dog. Previously, I had been taking my cat to MSPCA Angell but it became rather inconvenient after moving to Malden.
The first thing that impressed me was how clean the clinic was. The front desk staff were very friendly and loved Sapphire (a rottie mix). I waited about 5 minutes before being seen by the vet tech, who was also very nice to me and the dog. The Doctor was friendly (you see the theme now?) and knowledgeable. She carefully explained to me what preventative care would be good for the dog and was happy to answer the myriad of questions I had for her as a new dog owner.
From this first visit, I’d strongly recommend Melrose Animal Clinic to anybody who lives in the area. Parking can be a little difficult to find, so I’d recommend getting there a bit earlier to search for a spot.

The best part of this practice is the receptionist and technician teams. I have taken my pet there for three years for annual visits and on 2 other occasions for common illnesses. The vet technicians are great, but the doctors are rude, under educated, and don’t spend time with you looking over your pet. On a recent visit my dog was suffering from allergies and Dr. Silverman told me he had Horner’s Syndrome. He came to this conclusion in the 5 mins he generously spent with us in the exam room. LOL… I went to get a second opinion and learned that an OTC allergy medicine was all we needed to take care of the situation.
If you care for your pet STAY AWAY from Melrose Animal Clinic.