Melrose-Wakefield Hospital

Absolutely the worst hospital in terms of customer service. Nurses in the ER are completely unprofessional and rude. Had to bring my elderly father to the ER and this staff had us waiting for HOURS and did not know what was going on. A few nurses reeked of cigarette smoke and heavy perfumes. These type of odors are very upsetting to sick patients. A nurse bent over and a pack of cigarettes slipped out of her pocket! Nurses shouldn’t be allowed to have cigarettes on them during shifts. My family and I could overhear the lazy staff telling stories to one another of their nights out drinking and their sleeping problems. This staff needs some serious training and supervision; Brigham and Women’s should provide the training as the B&W staff is outstanding.
Perhaps if the nurses at Melrose don’t like their jobs, they should pursue another career. Visitors to the ER are in pain and require care and professional attention. Will go to B&W or Winchester Hospital in the future.

Well, my sister got out alive after surgery, so I give this place a thumbs up! I also highly recommend their free breastfeeding drop in center. It’s like a self help group for hormonal new moms… which may sound like your worst nightmare, except if you ARE one of those hormonal new moms!

I recently had surgery at Merose Wakefield Hospital and had to stay overnight. My MD, Dr. Matt Brown, was AWESOME! He was kind, patient, and skillful. I was really happy with all the nurses at the hospital as well. Everyone there took the time to explain things to me, to make sure I was comfortable, and satisfied.
I would gladly recommend this hospital to people who live in the area. I hope you are as satisfied as I am!
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