Eyewear Gallery

I thought after using less expensive eyewear clinics that I would try somewhere nicer this time. I don’t expect everyone to be perfect. When a company asks for my money up front I have a higher standard. I was promised my glasses by a Friday. It was only after I called to check on them that Friday did they check on my order. They told me they could have them there the next day Saturday for a $ 20 expedited fee. Well, you promised them to me on Friday and now you’re asking for more money on top of the $ 428 I shouldn’t have had to pay in full to begin with until I was happy. They could have eaten the $ 20 and gotten them to me on Saturday but they did not. On Monday I get a call at 5:01pm saying my glasses were ready. They closed at 5pm. The following day I fly out for work and Thanksgiving prevents me from getting them for another week. Do not spend money with this place. Once they have your money they do not care what their level of service is and all they will want is more money from you to meet their own promises. The optometrist told me during my eye exam that it would be a bad thing if there were no independent optometry clinics left. But sir, at least those corporate ones get me glasses within an hour to a couple days.

Still one of the best in Memphis! I have been coming to this place for 8 years, twice a year, as I have multiple eye issues. I have always had a wonderful experience here! They have a great selection of eyewear and I always receive compliments regarding how good my new glasses look on me. In addition, if I bend my frames, they always service them quickly for me and never charge a fee. My highest recommendation.

My 91-​year-​old mother patronized this business on the advice of her very reputable opthalmologist. The treatment she received was shameful! First off, the doctor in charge of her refraction was rude and dismissive. After her new frames and lenses were ordered she realized they charged her for hundreds of dollars in add-​ons without offering her the option to decline them (polycarbonate lenses, antiglare coating and other things she was not informed of and did not agree to). She is on Medicare, so I guess they thought they’d just hurriedly cram in every high margin option and fleece the system with no pushback from her. To add insult to injury, they put the wrong prescription in one lens and had to re-​do them. Throughout this nightmare process, their people were snotty, pushy and seemingly uncaring about sending an elderly customer out the door with a marginal pair of overpriced glasses crammed with useless add-​ons. Unfortunately my mom had paid by check and felt she didn’t have the recourse she might have had with payment by credit card. You may think you’ve won this battle, Eyewear Gallery, but you won’t be in business long-​term with shoddy practices like these. Buyers, beware!

The exam and assistance choosing my new frames was thorough and friendly, but the prices are outrageously high, even with the knowledge that high-​end brand names were what they offer. There is some pressure from the sales staff to go for the most expensive frames and add-​ons. I do not mind paying for quality, but the non-​scratch coating I paid extra for is already chipping off and I have not had my glasses 6 months yet (and yes, I am cleaning my glasses the way you are supposed to). The receptionists and staff member I dealt with when I picked up my glasses were extremely snobby and made me feel like I was not worthy of their time. Keep in mind: I dealt with two different receptionists– one when I arrived for my appointment and a different one when I picked up my glasses. Neither were welcoming and quite honestly, I felt like I was being sized up the minute I walked in the door. So much for good first impressions.
If I was basing this off the exam and choosing my frames, it would be a 4 star review, but the quality of the lenses coupled with a few of the staff members dropped it to a 2. I went in knowing I would be paying more for my glasses, but expected much better treatment and quality in return.

I found a pair of glasses that I liked on their website for $ 231. I went in the store to see how they fit/​looked and to probably purchase. When I got there and found the frames the saleslady said they were $ 489. When I brought it to her attention about the website she didn’t believe me until I told her to go on their site to check. When she saw it she didn’t know what to say so she went in the back to ask the owner. The owner didn’t even have the courtesy to come out and address me personally (Mrs. Johnson) she just told the sales lady what to tell me. When she got back the saleslady basically told me that the one price online was a mistake. When I told her that I checked the prices out on a lot of different frames she said «Oh yes, thank you for bringing that to our attention.» I was told that they would not honor the online price and that if I hurried up and ordered it online before they fixed the problem then I could get the frames for that price but that there would be no warranty or any of the other perks from buying them instore. I posted a comment about my experience on their Facebook page and a few hours later my comment had mysteriously disappeared off of their page. They didn’t even have the tact to respond to my complaint, they just deleted it. This shows me how little they care about their potential customers. When I left the store I went directly over to Eclectic Eye and bought a really nice pair of Lafont eyeglasses. I believe that when I am paying a fairly large amount for a product that the people selling it to me should treat me with respect, common courtesy, and kindness. I did not receive an ounce of any of those qualities from Eyewear Gallery!!! If you are in the market for some high end eyeglasses, do yourself a huge favor and skip going to this place! Please please go see the people at Eclectic Eye on Cooper, especially Erin. You spend a pretty penny but they tell you upfront what their prices are and don’t try to bog you down with gimmicks or weasely delayed markups and they STAND BEHIND THEIR PRODUCT! If there is any problem what-​so-​ever they will do anything possible to keep their customers happy. The eyewear gallery has a great selection of products but I am telling you… It is definitely not enough. I regret even walking in that store. What a horrible experience!!!

Great service and some of the coolest glasses around.