Firestone Complete Auto Care

We had other plans that Saturday — we were headed to Christ UMC to take part in the Compassion International Project. Our car was making a terrible noise, so a quick online search brought us to this location of Firestone. While the news was not what we wanted to hear, it was indeed all true. We were there for five hours because what was needed was that extensive — I checked with several mechanics I know, and they all confirmed. We were just very glad to know it was something that could be completed that day! We were treated with courtesy, respect and compassion by not only the manager, but the service personnel as well. The entire store, including the lobby and waiting area, was incredibly clean and nice. They made fresh coffee for us and we watched TV. We believe we received excellent service for a fair price. Would definitely recommend this location and these wonderful guys!

My son took his car there before a trip and they did a great job! Didn’t overcharge and even gave him a coupon for an oil change. Highly recommend! Thanks Antonio!

It’s unfortunate that you can’t do less than 1 star, if you could, I would. I stopped in this shop for a $ 10 ac check (found a coupon on their site) turns out they can do this because they way overcharge for everything else. The issue was a faulty hose, but they required an additional $ 150 service to find this out (ac recharge) which is only $ 80-​$ 100 at other shops, including the good year right around the corner. But I got the service because once the issue they would probably find is fixed, they will recharge it again for free. But the kicker is that they charge $ 245($ 135 for part and $ 110 for labor) to replace a hose I can get for $ 51 across the street at autozone and do myself in about 5 minutes. So then they tell me that the recharge is only if THEY do the repair. I spoke with a corporate representative who told me last Friday an area manager would be in contact in 24 – 48 hours, it’s been 5 days and nothing. The manager (Antonio) also told me that me being upset wasn’t an issue or worry of his because «look at my parking lot, it’s full». Absolute garbage. The only decent interaction with this place was a guy named John who tried to talk off topic with me to calm me down. John was great, but is probably never given the recognition he deserves.
SHOPPER BEWARE

I’ve been here twice, both for tire pressure issues only. They are great at balancing tires and making sure you walk out of there happy. The employees there are really nice. I’ve never had a negative interaction! They are great at explaining what they plan to do and are upfront about the charges so there are no surprises.
Despite the great employees, when you go in, just expect to wait. Like a long time. First, I waited in line for 15 min and there were only two people ahead of me. Then it took them forever to get to my car. First time, I waited about three hours just to have them check my tires for nails and put air in them. Each time it «should be ready soon» was said and I decided to just wait, could have been time better spent browsing at TJ Maxx or getting some food. The second time I left my car with them at noon, got a ride back to the office, and when I came back at 6pm, the car wasn’t ready. I’m not sure what happened, but I was just going in to get my tires balanced and get air put in.
This place does do a really good job and I totally trust them with my car, but the wait can be a bit painful.

Services take more time than usual, but the guys are super nice. Beware the up-​sell!

Rob’s his name and tires are his game, along with oil changes, front end alignments, flushes (radiator), fresh hot coffee, good conversation about bikes (motorcycles). Great service, won’t cheat old ladies and girls who don’t know about cars. Won’t cheat men either. Doesn’t serve banana split ice cream, the only reason I didn’t give it 5 stars.