The Whimsy Cookie

Poor customer service, tried to make an online order but wanted to customize and they first told me they couldn’t do what I first requested. Then I further explained and they said they could actually customize my order but it would still be a certain way. They didn’t want to go above and beyond for the customer.

Didn’t know what to expect but it was awesome! Delicious gooey and decorated cookies! Great prices too. I do wish they had some more masculine options for gifting men — I was getting birthday treats for my fiancé and next time I’m pre-​ordering custom star wars cookies

Best cookies, worst service. Gooey cookies — in all flavors — are out of this world. It is like a cookie cake. Worth the calories. But worst service. Don’t know where to start: 1) counter help failed to give us the option of individually packing the cookies after we asked if we could have them bagged; instead told us to get a ziplock at a store outside; 2) after we learned that we could have them bagged individually from another customer, we gave them back our two boxes of 8 cookies each and asked them to bag them and they did. but they mixed up our cookies and gave them back in one bag. when we asked them to distinguish the butter and lemon, they said they could not (made no effort to help us figure out which was which). WORST PART — the front stage workers had the gall to blame the person at the back bagging our cookies when we did not interact with that person and we did not tell that person to make sure to keep the two orders separate (which we explicitly told the front stage workers to do). Workers took no accountability and blame for this mistake. Overall, very disengaged servers who acted like they wanted to just run an assembly line with no «special requests» despite the hefty price of the cookies.

Oh man oh man, these cookies are outstanding! I had never tried anything like their gooey cookies before and now I dream about them sometimes. I can’t explain it well but they are SO GOOD. They cost a little more than your average cookie but once you’ve had one you’ll find ways to justify the price so you can keep coming back for more.
Seriously though, everyone should try this place at least once!

Today our dental office received a lovely box of Holiday Cookies. There was no card or identifying markings as to who sent the treats. I phoned the company directly and the represent told me that it is store policy not to give out any personal information of their customers. I can appreciate the company wanting to honor privacy, however, I had an order number and tracking number and was simply requesting the name of who sent the generous gift so we may thank them appropriately. The representative went on to explained even an online order could not be tract and that many times online orders are packed with out an enclosed gift message. These are by no means an inexpense cookie and I can not believe a company would want to perpetuate that type of customer service. The cookies are cute and may be tasty, but I would not want to support a company that doesn’t pay attention to all details!
Won’t be sending any goodies as gifts from Whismy Cookie Company.

Cookies are delicious but just had a less than good service experience. Went in at 5:30 to grab some birthday cookies. Wasn’t greeted enthusiastically but I get it, it’s almost closing time. Picked out some birthday cookies, the girl that helped me didn’t really smile or act happy. There was another older woman behind the counter that seemed like she might be waiting for her to finish and, frankly, seemed irritated. The girl helping me mumbled some instructions from under the counter. When I asked her what she said, «those are .50 more.» That was fine with me. I hadn’t asked what they cost. She got them in a box, no birthday box, no ribbon, the box isn’t even taped. It’s open. Doesn’t even close. I spent $ 65.00 in 5 minutes. It would be nice to have a presentation I could give that I could have taken directly and presented as a gift. Seriously, the box won’t even stay shut. I should have told her but could tell clearly that I was an inconvenience.

Love love love! Always looked for an excuse to eat these delicious cookies. Heading down for a few days and this is on my short list of places to visit. Worth every penny.

My very favorite place in Memphis. I am new to the area and was looking for a sweet shop to replace my favorite cupcake place at home. Cookies are always soft and so beautiful. I love to go in and get a treat for myself and my roommate. The price is fair and I can’t wait to order them for my next event!

I eat these cookies all the time because of events around town, but the ONE time I walk in just to buy Halloween cookies, they weren’t the soft, melt in your mouth sugar cookies I was used to. I spent $ 30 on rock hard cookies that were a couple days old. Cute place, but don’t waste your money unless you’re buying in bulk so they are freshly made when you get them

«It’s so cute. Why is it so f’in cute? OH MY GOD THE CUTENESS» That is what my friend kept saying over and over again. I must say, while I agreed with her 100%, I told her she needed to calm down. Then I saw the little pink throne and demanded her to take a picture of me… so honestly I don’t think anyone can avoid being ridiculous in this place. My ADHD was simply floored by everything that was happening. Words won’t do it justice, so thank da lawdd for camera phones. Good camera phones. Like what did we even do?
Anyways. Lets get down to those treats. The cookies I normally think of when I think of Whimsy Cookies never really wowed me. I mean presentation wise YES, ABSOLUTELY… but I just don’t think I’m a fan of those style cookies. But I had yet to go into the store and see their options. Lemme just say this, chocolate chip cookie with an oreo inside. That is all. And that will be the death of me.
She’s genius. Simply genius. In every sense of the word. Presentation, incredible cookies, great staff, and adorable venue. I want to be a 5 year old again where its acceptable to act like a princess and have tea time with imaginary friends. Or real ones.

So of course I follow Leigh Anne Tuohy on IG (what southern belle doesn’t?!). To my pleasant surprise I found out about Whimsey! I was immediately drawn in by the gorgeous pics and customer reviews on Instagram. Around this time last year, my bridal shower was coming up, & I came across some Chanel inspired cookies that matched my shower theme perfectly. So I contacted the shop and Carol quickly and kindly attended to my requests! The cookies were a HUGE hit at the shower. I was sold when they arrived in the mail in the sweetest packaging! Too bad I only had one cookie
:(But most important, my guests enjoyed them. Thanks Whimsey!

Oh geez from checking in on Unilocal and pulling into the lot I was buzzing! I couldn’t wait to indulge in some deliciousness. When I walked in the door and smelled sweet cookies baking I felt butterflies.: by the time I made it to the display cases featuring the MOST deliciously appealing cookies I have ever laid eyes on– I was about to do cartwheels!!! Let me tell you this is one classy shop! If on looks, presentation and décor alone this place is a 10!!! Plenty of seating — I could see hosting a tea party here. One of the loveliest shops in Memphis!
The doll behind the counter was so sweet and told me about each cookie I asked about which was ALL of them because I wanted to eat ALL of them!!!
Look at the pics-​they look amazing-​right?!
Even at $ 2 and $ 3.50 per cookie I didn’t care I wanted them all! I did use restraint and only bought 7 cookies!
This was a 5 star rating until I tasted the cookies. Below are the cookies I tried and my opinion on the taste. I will start with the ring leader which was GREAT!
Chocolate chip Oreo stuffed: excellent cookie. It was moist. Had huge chunks of chocolate and an Oreo inside. Excellent. 5 stars
Chocolate chip cream sandwich. Cookie was excellent. The cream was awful. It tasted like shortening and preservatives. I scraped it off and just at the cookie.
Oatmeal Cream Pie: I was looking forward to this beauty the most and it disappointed the most. The cookie had a good flavor and was soft however it was ruined due to marshmallow cream center. Tasted chemically.
I sampled the ooey gooey lemon and strawberry cookies and they were good but not «the best».
Why only 2 stars? If you are a cookie boutique that’s sole business is making cookies then they should ALL be excellent especially when charging premium money — the product should be premium. — using top ingredients.
If I wanted an okay cookie then I can go to Kroger’s deli and buy a ½ dozen for the price I paid for one cookie here.
****
The cookies here alone are good — the misstep is the fillings. I would recommend they revisit their recipe and look at making a high quality ingredient buttercream and cream cheese filling in place of the «fillers» in the oatmeal cream and chocolate cream. If I go back I will know just to get the chocolate chip cookie by itself or the Oreo stuffed one. But can’t justify paying the price again for them.

This place is adorable! From the outside pink brick to the inside pink interior! It’s so girly and fun. They were getting ready to close but I was curious if you’re able to eat there on that beautiful pink couch. There weren’t very many options but we a got a baseball shaped sugar cookie, an oatmeal cream pie, and a strawberry gooey cookie. They were all super soft, I was a bit worried since we got there are closing time. The oatmeal cookie had a great cinnamon taste to it. My mom loved the gooey cookie and my dad enjoyed the sugar cookie. Definitely a cute place to go!

UM, DELICIOUS!
There isn’t a huge selection of cookies which was what i was expecting seeing as it is a specialty cookie shop, but what they have is so good. Their sugar cookie with icing was really good. The actually cookie had a little bit of almond extract and the icing plain. I do which maybe they would look into lemon flavored possibly, but that’s just me. But then we get to what I believe is the real star… their gooey crinkle cookies are amazing! I got the lemon one and it was perfect. The tartness balanced the sweetness out, and it was oh so gooey on the inside with a nice outer crunch and perfect powder sugar on top. It was essentially like chess pie in cookie form.
I’m not from Memphis, but this will be somewhere I will return to. Also, the girl working the front counter was very sweet and friendly. Southern hospitality right there.

I came to Whimsy Cookie Co. To get some graduation cookies the lady who helped me was very nice she was quick but no suggestive sales or offer of the samples it was my first time in the establishment.

I can’t wait to have a little girl so I can have her a tea party here! This is the cutest décor everrrrr! Pink everything! Soooooo in love. Now back to the cookies… The cutest cookies ever! All kinds of different themed cookies, a big one was the Memphis Grizzly one. Hardly any parking And it is kinda hard to get out since Poplar is so busy… bit the best sugar cookies this side of heaven!!!

In all honesty, if I were to give a rating solely based on the stuff I bought, it would be much lower. The Whimsy Cookie Company has a nice location, the cutest shop ever, and some of the friendliest staff I’ve ever encountered. However, the actual COOKIES are another story. Never in my life have I ever bit into such rock hard «fresh» cookies. It’s as if they leave the cookies out for maybe 2 days straight then sell it to guests. Of the 5 different things that I bought, literally only one was «soft» enough to bite into and it wasn’t even the cookie I looked most forward to! Don’t get me wrong, the cookies are pretty and everything smells great. I just wish they had a better way to store the food before purchase so even if they weren’t baked the day of, they would at least taste like it.

This place is soooo cute! The staff is very friendly and welcoming. Their chocolate chip cookies are some of the best I have ever eaten. The lemon drops are fantastic. I despised citrus in dessert until I tasted their lemon drops. Just enough tartness and not overly sweet; they are so soft that I thought I was eating a cloud. I cannot wait to go back!

We ordered custom cookies for a baby shower last week, and I couldn’t be happier with the results. From the get-​go, Whimsy was great to work with and very professional. I met with a consultant to talk about my wish list and she was fantastic. (Only thing they were missing was look-​book to see what kind of work had been done in the past. But i had seen their website beforehand) We had a special request since it was joint baby shower, for a baby girl and boy. And it was Indian. They decorated the cookies beautifully with white icing and magenta and royal blue icing in a henna inspired design. Obviously the cookies tasted great too. We ordered 10 onesies, 10 rattles, and 10 buggies. And the rest we ordered the little bites which were gobbled up quickly. I ordered these two weeks in advance and they were ready on time. Thanks so much Whimsy!

Love the little pink shop with its pink décor, hearts, bling and Parisian flair. They offer kiddie parties in their boutique which includes a parlor with a kiddie «milk» bar to enjoy an afternoon snack. I could see them doing tea parties here too. The cookies were adorable presentations, so I picked up several with a winter theme… a polar bear, cap and mittens, ice skate. They also had red velvet cookies. The owner is a doll, so friendly and what a personality!
Very happy we stopped in.

So I went in to order cookies for a shower and I ended up getting 8 cookies for myself… Smh.
Strawberry cookies= strawberry cake as cookies! Very moist and yummy. I could eat 10 of these omg!
Red velvet cookie= good and coco flavored. If you’re a huge chocolate fan and a red velvet fan this is for you. Also very moist
Chocolate chip cookie w Oreo center= the bf said it was good and he’s a chocolate fan. Also moist
Chocolate chip sandwich cookie= the bf said it was ok
Large chocolate chip cookie= I didn’t like it it was not moist and tasted like store bought