West Towing & Roadside Service

Too bad you can’t give 100 stars as a rating! I had my car serviced at Mercedes Benz of Temecula (I live in Hemet) so it’s a little ways away. Picked my car up at 6:30 pm, went to Filipi’s Italian Restaurant for dinner with my daughter… and after leaving, I made it back to Ynez and Winchester when the car died in the middle of the intersection. Unbelievable!
It was now 8:05, and the dealership closes at 9:00. Well, you know how tows go… they usually take an hour or more to get there, and I was already frustrated at the thought of only being a mile away from the dealership… but likely having to come back the next day to arrange a tow and drop the key off, etc.
Geico uses West Towing and scheduled the tow, and said they’d be there in 30 – 40 minutes, which would allow us to get it the mile down the road before the dealership closed. I must admit I was skeptical.
In 30 minutes, a shiny black tow truck cruises into the parking lot where I had pushed the car, and Don (the driver) had the car up on the flatbed in like 6 minutes. Took it back to the Mercedes Dealership… and it was 8:36 pm I believe.
Probably the best towing experience I’ve ever had… and at 58 years old, that’s saying a lot (yes, I’ve been towed a few times… LOL!)
Incredibly fast, professional, friendly… and just about every other superlative you can come up with! Thank you guys… MUCH appreciated!!!

Don from West Towing arrived at the scheduled time and although I was concerned with pushing it down the steep driveway, he said, «No problem. I do it all the time.» Which he did!
He briefed the technician on the problem and stressed the car should not be started until the mechanic looked at it, then walked me into the building to the Service Area. Very considerate and thorough! The rates are reasonable and I highly recommend this company!

Gunner was outstanding!!! He went above and beyond to make sure my car was taken car of. He explained what he was doing and made me feel so comfortable! While it’s a bummer that my car broke down it was a blessing that I was sent Gunner, he really takes pride in his work!

Great service highly recommend this towing company. Steve i believe was his name was really cool, friendly didnt keep us waiting for too long. Thanks for the tow :)

Recommend this towing company to anyone in need of a professional, timely, and experienced service. Request the Tow Truck Operator named Gunner. You won’t be disappointed.

Really great service. Steve on dispatch was very professional and courteous. They gave me a military discount which I highly appreciated. The driver, Don, was quick to arrive on scene and was professional and courteous as well. I highly recommended their services.

Had the pleasure of meeting Don today. Easy to talk to and just an overall cool dude. Definitely recommend West Towing

Best in town! Made an appointment to have my car picked up first thing in the morning so I wouldn’t miss my Dr’s appointment. They showed up right on time! Super friendly! I will call again whenever I need them!

Once again had to call a tow truck for my son who car stalled and were there within 30 minutes Don was awesome as ever.

Jeff arrived 15 minutes after we called. He opened my car in 60 seconds. Best towing company ever.

Best service in town!!! Called West Tow after I stupidly hit a curb and blew out my tire, and he was there in record time, with a smile and great advice! Best tow company around!!! They come HIGHLY recommended!!! Thanks Steve!!!

My 350z was having troubles so I called roadside assistance and Ron showed up but my car was slammed to the ground really low so he went back to his shop grabbed a lower profile truck and he got my car on and off with no problems what so ever. He has some serious towing skills since he got my car on and off the bed of the truck with out a scratch. RON IS THE MAN PERIOD. Nobody else would touch my car, thanks Ron I really appreciate it.

Steve was awesome. Corteous and very professional. I can’t really say anything else about West Towing’s service. Best towing experience I’ve ever had, hands down. I will definitely refer them to everyone I know.

Steve came out and provided great service for me! He got to me very quick, had outstanding customer service, and really cares about helping people! I will definitely be using West Tow from now on for any of my towing or roadside needs! I highly recommend them! If I could give 10 stars I would!

I was stranded after looking at rental properties in Menifee late on a Sunday afternoon. High anxiety! I was worried that the starter had gone bad. My Geico representative sent Don from West Towing, and within a half hour, he was «Mighty Mouse!» («Here I am to save the day!!!») Don’s sunny, positive attitude and great work ethic made us smile with relief from the stressful situation. He was just wonderful. He was able to quickly diagnose nothing more than a simple battery problem. Once he achieved a jump start, he gave us great info on where to get a new battery installed close by in Temecula — Pep Boys! I wouldn’t have otherwise known about Pep Boys’ Service Dept. being open on a Sunday evening. It would never have occurred to me. I got the whole issue resolved and was rolling out of Pep Boys and safely home by 6pm. THANK YOU, DON!!! LynnK

well I can say that this was the best road side service experience I have ever had!!!
the driver I had steve was there in like 15 minutes it wasn’t the usual over an hour wait which was amazing considering I had my 18 month old son with me who had a blast and was waiving at steve non stop and steve was waving right back to him so he was very very friendly and extremely helpful with what was going on with my truck!!! im at ease knowing that this is the company that my insurance company uses! they were amazing! thanks again steve for all of your help today!!!

Who can say that they’ve had a great roadside service experience? Not many. My tire blew on the 15 freeway. Fortunately, my roadside service uses West Towing as a provider. Within 30 min, Rod came out to put on my spare but through no fault of his own and due to shoddy work at the dealership when they replaced the tire a week ago. (they cross threaded 3 of 5 lug-​nuts) He was unable to get the tire off safe enough for me to drive.
My car needed to be towed home. Within another 30 min, Steve (owner/​operator) came to pick me up. They were both So nice and friendly. I felt completely comfortable with both of these gentleman. Steve dropped my car at a local tire place and even took me to a restaurant for a cocktail where I waited for my husband to pick me up.
Thanks West Towing for making this frustrating situation a pretty positive experience!

Steve was awesome! Very professional. Was at my car in less than 15 mins and referred me to a great auto shop. Saved my horrible day.

Great service!!! Steve was a lot of help. Will use WEST TOWING any time I need roadside service/​tow.