Allstate Insurance: Sally Wilson

After more than 20 years with Allstate I had to switch agents! Sally Wilson was the 3^rd agent to service my account because it’s changed hands 3 times! This agent is the worst and this is why I changed:
1. Staff including Sally not available to take phone calls — leave a message constantly.
2. Staff including Sally does not return calls promptly — unless you consider 1 to 2 days later is «OK» but I do not.
3. Staff including Sally is not knowledgeable on insurance products (there were errors of omission in what they did NOT tell me that I should have known! There were policy/​coverage details I was never informed of that ended up costing me.
4. Errors of omission — I called specifically on more that one occasion to lower my payments overall. I was never told about a simple procedure to sign up for ebill and epolicy on the Allstate site that would save me 15%. Instead I was told I could get a gas pedal «monitor» which I found an offensive idea!
5. Staff including Sally does not have my best interest at heart (my opinion based on the above and other scenarios). It seems like the agency is on auto-​pilot while the staff including you know who are preoccupied with other things. Maybe they are selling new policies — isn’t that where the money is???
6. I have only written 2 harsh Unilocal reviews ever but this one deserves my attention so there you go.