Ntb-National Tire & Battery

I came to place because the online application was so easy to use. It found the right tires for my car, gave my the full total, and even let me step up a precise time for installation. This was the best part of the whole ordeal.
I arrived at the time of the install, okay, running two minutes late. Moved to the desk and told the employee I had an appointment. He then looks at me like I was crazy. The guy had no idea how to look it up. Once he was able to find my order, he took me out to the cast for additional information. He informed me that I needed new brakes, which I knew, so I asked for an estimate.
We returned inside the store, where I was told a better tie was available… I expected some up sell. The tires were rated better, but with out the instant saving I found on the last set online. Okay? So now the total of the better tires and the brakes would have exceeded my credit limit. So I declined the brakes, and was told they could add the instant savings for the better tires which would bring the price down into my range, barely. While the sales men where looking into ways of getting the deals done, I started looking on line to price better tires. Only to find that the tires the wye selling me had the same damn rebate on it. so I ask the guy for a quote on the better tires alone and the price jumped up $ 100! So I show him my phone and he seemed reluctant to match the price, but he did under the protest of that he’d «get yelled at.» Why is this my problem?

went for new tires. dropped vehicle off and got a call telling me all sorts of things were wrong. oil, tranny fluid, brakes, etc. just recently had an oil change but they wanted to do all sorts of extra work to get the bill higher. didn’t have the extras done but when I got my vehicle back the next day and was driving that evening I heard some noise coming from the front end. I pulled over and checked. The front drivers wheel had 3 lug nuts that I was able to easily turn with my fingers.(no wrench needed) and the other 2 were also loose, just not as much. next time I will go elsewhere.

Went here while in town. Went with family so i’ll only comment on the inside and waiting area. Piled up guano outside of the front door. Overall inside waiting area could use a cleaning. Free wifi inside was nice though.

One of the worst consumer experiences. Ever. Avoid.