The Olive and The Grape

I have purchased The Olive and The Grape’s vinegars & oils when they had a Kamm’s Corner’s location and then at the Westside Market and wow! Great to have in as staples in your cooking and awesome gifts. These are excellent products and how great to have these right here in Cleveland. But sadly, it really doesn’t matter what you sell if your customer service is dismal. Despite great products you might as well NOT buy these unless you want that to be a 1-​time experience because after that you will *NEVER AGAIN* be able to get them.
The Westside Market inventory is very limited and the clerk there clearly is neither invested in the product or knowledgeable. The answer always is to stop my next time or the next week but the next week nothing will have changed — same limited inventory, same lack of explanation. My most recent visit he told me I should call the Mentor store or email them to get the product at Westside Market. But guess what — emails to the website are *never* answered. Calls to the store during the hours listed on the website, *no one ever answers* and when you leave a voice mail you will *never* get a response. The website does say they now have an online store but most of their products are not listed and the *website is non-​functional* — links do not work and you cannot order products.
So there you have it! This is a business that has missed out on the very basic tenets of running a successful business — valuing your customers new and repeat. It’s looking to me that this is a business looking to file for bankruptcy in the near future because if you can’t provide the product you sell then really, do you have a viable business? If you can’t maintain your customers who want to buy your product then do you have a viable business? Rhetorical questions. Seriously. Rhetorical.
I wish I could say «run, don’t walk and buy these great products» but instead let’s go with, «fool me once, shame on you, fool me twice, shame on me» (never mind that I’ve been fooled many more times than twice!)
Bottom Line: Don’t bother with this business — find another locally owned business to give your support and your money. The End — and it isn’t a happy ending. REST IN PEACE, The Olive and The Grape.

Balsamic vinegars have become a bit of a craze. Of all that I have tried, my favorite is The Olive & the Grape. My favorites (so far) are Cranberry Walnut & Vanilla Fig but I have not tried a bad one. Candace is very knowledgeable and helpful and encourages you to try as many flavors as you like. Reasonable prices when you consider the competition. I stop by for a bottle or two whenever I am in town.

how can i give any stars??? i have tried numerous ways & times to contact OR get someone to contact me from the olive & the grape… NO luck!!! even if candice was in auto accident there ARE other employees… someone posts to their Facebook account, yet can’t answer their phone!!! one employee told my friend they were having problems getting product in. when asked why, she was told to contact groupon, what does that solve? all we want is the courtesy of a call…

Within a couple hours of disputing the charge with AMEX and writing this Unilocal review. Candice wrote my wife (via Facebook). Coincidence??? She told her much of the same excuses and how it seems as though UPS and FEDEX consistently either lose or break her merchandise. Regardless, she stated she would send everything that day and follow up with a tracking # the next day. We have waited a couple days. No call, no email, no Facebook, no tracking #, and needless to say, no product. As I previously mentioned, par for the course. Who cares how good a product is with such dismal customer service. No regard. Simply deplorable.

Go get a bottle of their Liquid Gold ($ 18) to transform any salad/​dish instantly! It is a mixture of premium olive oil, a 18 year old Balsamic Vinegar and herbs… Absolutely amazing!
If you thought vinegar was just vinegar… which admittedly I did before discovering this place — your entire outlook on what you can do with Oils and vinegars will be changed! The place has an amazing selection of Balsamics and other vinegars and amazing oils for dressings, cooking, etc! Try it out!

it is Candace’s fault that I am now addicted to evoo & grapeseed oil from the Olive & the Grape. When I get low a panic sets in because it is imperative to my cooking now. The quality of the oils improves every dish raising it from ho hum to YUM! Good for the taste and the waist. Need to visit one of the locations when Candance is there so you get an education about your new ingredients. Mentor on Tyler blvd, east of 615, Tower City, or West Side Market near the diner. Who new that EVOO would be on my table like ketchup was in my youth!