Grube’s Towing and Repair

I have to say Grubes Towing and service is outstanding. The company I work for uses them and they have treated me and our customers with the utmost respect and respond in a timely fashion. Thanks for all you do.

Having had the unfortunate occurrence of having my vehicle towed a time or two (or three or four), I found myself away from my primary AAA club and needing to use the services of Grube. As promised by the local AAA, they arrived in exactly 45 mins from me placing the call. However, this is only point where they earned the one star.
Derrick the driver pulled into the driveway, got out and said gruffly «what’s the problem» (not a gmorning, hi I’m Derrick, nice day, man you drive a piece of crap”). Guess he’s not a morning person. So while he proceeds to prep my car, he pulls out a clip board and says «sign this», to which I reply, what is it? His reply «it’s a release», to which I say «what kind of release». He says releasing the vehicle to me… I tell him I’m riding with him (as his demeanor thus far would prompt me to walk back from the moon before letting him roll off with my vehicle), irritatingly he replies you have to sign it. Hesitantly I sign, and he goes on with getting the car ready. I run in the house, grab a few things while he lowers the trailer, he then takes my key and spends a few seconds trying to find the ignition, I wait a few more seconds as he fumbles around looking for where the key might go in the right side of the wheel and I chime in With a «hey, let me help you with that». He curtly replies help me with what!?! Finding the ignition I reply. Where is it? It’s right there in front of you on the left side, it has a button so you only need to have the key in the vehicle, I then say «hey man, I’m just trying to help, I recognize your helping me so we’re on the same team here.» He replies your the one voice gettin all high… he switches the car on, shifts into neutral, then tosses the key on the seat with attitude. He gets the car up on the trailer and then fumbles around looking for tie down points. Gets the car all chained down, and had I not been standing probably would’ve pulled off. I hop into the truck to listen to the blaring rap music station which eventually just shuts off. He fidgets with the radio a few times but no sound. So we make the 12 mile drive in silence. He drops my car off, hands me the key, and then gets read to leave when I ask him for a receipt (note he didn’t offer).
Look, I dig having a bad day, but that’s no reason for poor customer service. If Derrick is any indication of how Grube towing conducts its business, I will ensure next time I need a tow, AAA finds me a different company!

I unfortunately was in need of a tow truck this morning. AAA dispatched these guys for me. The driver I had was pleasant, helpful, and quick. His confidence was appreciated as I know nothing about cars, and I was already stressed out from having this happen in the first place. The driver was a bit late, however he did call to let me know this was the case.
I can’t review cost, as it was taken care of by AAA.
A solid tow truck company that I would definitely consider should I need it in the future (fingers crossed I don’t though!)

Dominique, the Dispatch Supervisor, has lost the meaning of providing quality customer service. We’ve used Grube’s for years and have never had an issue until now. She was rude, argumentative and detached. Her disposition highly overshadowed the pleasant attitude and knowledge I was accustomed to receiving from reps at Grube’s.

These guys are my heroes. ’nuff said!

My disaster of day started at 8am when I locked myself out of my Mercedes glk350 at 8 am. I left my key in the trunk and closed it. The spare key was safely in my wife’s purse who was at that time in India. Two other companies refused to come because they don’t have the «right» equipment. Apparently merc’s are difficult to open. Nick from grubes showed up on time and was able to open the door in less than 5 minutes. He was on time and very professional. If you have a merc and are locked out this is the company to go to. Highly recommend.

The staff is pleasant and professional. This shop is very well kept and the work performed on my car was done on time. It was something basic like wheel or tire install. I don’t doubt their skill in more advanced repairs or maintenance. The price was reasonable. Thanks, Grube!