Merced Open Imaging & Precision Health Imaging of Merced

DMV of imaging centers. They don’t take appointments for X-​rays here, X-​Ray walk ins are from 9:30−4. The problem is they’re always packed; your approximate wait time is over 2 hours. I had to come on two different occasions because there was no way I was going to wait any longer than that and I had to return to work. The second time I left to run some errands to kill some time and upon my return I asked what the wait time was then and to my surprise the wait time hadn’t changed at all. I asked for my order form and immediately called my HMO asked them if I could go see their on site imaging center and was seen within 10 minutes ! I was just mad at myself for not thinking about that the first time around. I would not return to this establishment nor would I recommend anyone else to. My brother had terrible experience with his MRI’s results too. Once getting them done he assumed genus be sent to his doctors office but they weren’t. He was constantly having to call to see if they could send them over, the worst part is everyone he called he got a new person on the phone that was clueless or would misinform him. Literally these girls put no effort into trying to resolve the situation. Final I spoke to «Koi», she was the only competent staff member up front who actually was able to give me a straight answer and even followed up with me. Wish all their staff members were like her. Save your money and time, don’t go here.

It should be zero stars! I’ll start by saying that when I checked in (10 minutes early) I explained to the receptionist that I had a very important in one hour. I asked if I would be seen soon she replied yes. 30 minutes later I was asked to drink 2 bottles of contrast. I explained that I have stage 4 renal and have a problem with contrast, she talked to a co-​worker (that appeared to be in charge) she assured me it would not be an issue. The next day feeling terrible I called my kidney Doctor, she had me go directly to a lab for a blood test. Apparently the medication had a large dose is iodine (which when I arrived I said no iodine! Now I’m in the hospital being plumbed for dialysis! Back to the office and there screw ups! While sitting in the waiting room there fire alarm went off. And do you think that any of the employees did anything? Just asked each other «what’s that?» They had no ideas what to do! Scary!!! So now I’m about to be late to a very important meeting and the receptionist informs me that I had to wait 45 minutes for the contrast!!! So I told them I needed to reschedule and they informed me that there computers weren’t working! I arrived 10 minutes early for this!!! Next call is to a medical malpractice attorney! By the way I had been there before and had a very similar experience. Nobody knows what to do, very inexperienced staff, Long waits, the staff is clueless! Don’t go there! In Merced for ct’s or MRI’ go to El Portal Imaging.

Had to have a MRI scan done and had it scheduled at Merced Open Imaging. They provided services that were the best from front desk staff and the technical staff. There was a very short waiting period in the waiting room, less than ten minutes and less than five minutes in the back area changing room. The tech was very supportive and caring during the procedure and after care. Great patient care!

I am from the Bay Area. Have lived here in Merced for only one year. Was sent here for a mammogram. This is the most inefficient place I have ever been to. They explained NOTHING to me after my mammogram was done. Then I received a letter stating I need another mammogram and an ultrasound. After I had that done they sent me a letter saying a biopsy is recommended. I was already aware that I had calcifications in my right breast because of having mammograms done in the Bay Area. I signed a release form so that Merced could obtain my prior mammogram images from the Bay Area and do a comparision before I agree to a biopsy. I kept calling Merced Imaging asking had they received my mammograms from the Bay Area and they said no, that the Bay Area facility was not cooperating. I called up the Bay Area facility myself and they told me that my images had been sent out 3 weeks before!!! I call back Merced Imaging and told them what had been told to me, and they ask ME for the phone number there so that they could call there themselves! Don’t EVER go here to Merced Imaging. This is the most inept facility I have ever been to!

Either completely incompetent or too busy do anything that they are actually supposed to do. I called to ask about the wait and was told «There is no wait. Come on by after lunch though». Ok, so I go after lunch and was told there one person in front of me for an xray. I waited almost an hour then went back up to the counter. Apparently they had filed my paperwork somewhere and forgot about me. I was also told that they would send the results to my doctor. Two weeks later, my doctor still has no idea that I had even had an xray so I call to see what’s up. Someone picks up the phone and says «give me a minute» then puts me on hold. While on hold 2 more people pick up the phone and say «how can I help you»? to which I say someone is already helping me. Literally twelve minutes later someone comes back and says «the person that is helping you is busy with someone else so I can help you?» Really??? I realize that the standard for customer service is really low in Merced in general but come on.