Mud Bay

I love this place so much, I am a huge fan of healthy, high quality products for my two cats. The workers here are so amazing, so nice and makes the atmosphere a lot more cheery than All the Best Pet Care. They have a wider variety of things and they open till 9pm which is a huge plus for people living on the island. I just love the customer service here, I talk with the workers and they are just so nice, knowledgeable and helpful. They also give you a lot of sample foods to try out and their plastic bags are pretty cool ahaha. Great place!

Super nice about returns — excellent customer service!

thumbs up for my favorite place to stop in at on the island when I’m in town.
Best selection around for the prices, and always a friendly staff member to point you in the right direction.
My husky sure loves the huge bag of baked treats I bring home after my trips — usually full and under $ 4.50 for a huge variety!

I love this store!
The staff is great — very friendly and knowledgeable without being pushy.
The have a nice selection of most things, especially food. They can help find the right food for your pet’s needs.
If you’re a regular customer they remember you and your pet. They make you feel so welcome whether you’re visiting for the first time or the fiftieth.
I trust the products they carry for the good quality and for the value. And they stand behind everything they sell. If something doesn’t work out they will take it back and help you find something else.
They are very involved in the community and do a lot to help local animal shelters and rescues.

I went into this location today with my Golden to grab some cat food. We were immediately greeted by an associate who asked if he could give my puppy a treat :^) Despite my dog acting like a jerk, the sales associate was so great and friendly! During check out, the other sales associate tried to convince my dog he was friendly by giving him even MORE treats! Even though my dog didn’t like the two men, I loved chatting with them during my visit. I didn’t find them arrogant at all, as one reviewer stated. In my opinion, they both had a great sense of humor and knowledge about their products and pets! Indy and I will definitely be back to visit soon!

the 2 guys who work here are arrogant. the shorter one is newer and was slightly nicer than the other, taller one. they both have dark hair and glasses. the female manager who was there was very friendly. they don’t carry my brands of cat food or litter so i shop at all the best; i was just using up some coupons i had.

This Mud Bay is located conveniently in the business district of Mercer Island. Their policies are the same as all the other Mud Bay policies — free dry food samples at the front, etc.
This Mud Bay doesn’t feel as friendly/​inviting as the other Mud Bays I’ve been to, although the layout is pretty nice here. The staff are eager to help with anything. Unfortunately this store didn’t carry the flavor of dry cat food that I wanted! Oh well.

So, new employees have made all the difference. They have wonderful people working here now — I always feel welcome, and the staff are all quite helpful. They still don’t carry some of the brands I like but their selection is enormous, nonetheless.

Mudbay will always get 5 stars from me. I was running late and did not have time to get Niner his sack of food. Not wanting to go back to the UVillage and get caught in the evening cluster fcuk coming off the 520, I headed over the 90 to visit the parents and stopped at this location.
The stores are mirrored pretty much the same so as soon I walked in I knew where I was going and where to find Niner’s Taste of the Wild. The only food that won’t constipate him and give him diarrhea in domino effect. Why is diarrhea so hard to spell?
Service is always dog gone good.

Mud Bay is the best! The last time I had a dog, I bought all of his necessities (and his un-​necessities like an excessive amount of toys and clothing) at big, bad chain stores like Petco. This time around, I started coming to Mud Bay, which conveniently opened up shop just a mile from my home. The first couple times I came in here, I have to admit, I always wondered how on earth they kept this location open since I rarely saw other customers in there and it was relatively expansive (especially compared to the cramped, stuffed-​to-​the-​ceilings Capitol Hill location, which has equally great service).
Now I know. It’s simple: they carry great products and hire great people, so I keep going back again… and again… and again. They have all kinds of food for the needs of many different dogs and when my teething puppy started getting picky about food, the knowledgeable employees
–suggested different types of food,
–sent me home with handfuls of samples without a blink of an eye,
–and happily special-​ordered food for me and gave me a $ 2 off coupon when the food came in late.
Once, a couple weeks ago, when it seemed that my puppy had settled on a food, I went to buy the 5 lb. bag; Mud Bay was out of that so I bought the 15-​lb. bag… only to have my dog get sick of it a week later and refuse to eat it. Even then, Mud Bay happily took that bag back without any qualms at all. While some of the food here is higher priced than what you might find at Petco/​Petsmart/​grocery stores, the added nutrition is worth it. If I were a dog, I wouldn’t want to survive on a diet of Lunchables and bread without any recourse (seeing as I would lack the opposable thumbs to drive to the store and buy my own bag of nutritious dog food), so I don’t subject my dog to that either and I don’t mind paying more.
Plus, they have a great selection of high-​quality toys (read: nontoxic materials and won’t be torn apart in minutes) and treats. And the employees, without fail, always greet my puppy enthusiastically. Can’t really ask for more than that, right?