Jiffy Lube

Just shameful. They offered me headlight restoration for $ 40 several months ago with a lifetime guarantee. The guarantee was the part they couldn’t stop raving about. After 4 – 5 months, the headlights appeared to be fogging again, so I went there for an oil change this past Saturday and asked for the headlights to be restored again under warranty. I was told the person who does the work would only be in on Monday, something that doesn’t help working people who can’t come during the week. Amazing that only one person has knowledge to provide an advertised service. To top it off, I filled out the customer survey on line and the manager called me the next day, only to retract the location’s promise of the lifetime guarantee on the work, claiming it was only a limited warranty. Their practices appear deceitful, in spite of their relatively efficient work in doing basic oil changes.

They performed an entire assessment. But, was only there for an oil change. Staff was courteous and fast. Got me in and out in about 10 – 15 minutes.

I came in here today to get a torn windshield wiper replaced. As soon as I got out of my car, a technician came out to ask me what I needed serviced, took my keys and directed me inside. My wiper was satisfactorily replaced and I was out of the store inside of 10 minutes! I’ve always come to jiffy lube for oil changes and other car maintenance, but recently I had gone to Midas up the street where they had absolutely awful customer service! I am happy to be back at my local jiffy lube, where I know I can roll in at any time without an appointment at be treated respectfully and professionally! Keep up the good work guys!

Excellent customer service, quick service and very professional. I will be back. I went in for an oil change. They did it and vacuumed my car for me. While I was there they updated me every few minutes to let me know how much longer it would be. I was in there thirty minutes at the most.

Excellent, quick, honest, professional. Brought my car here and thought it was so great I made my wife bring her car. Lifelong customer has been created–

From the time I pulled to the time I left was about 20min total. The staff was courteous and helpful. They also vacuumed my carpets, cleaned the windows and gave me a free carwash coupon included in the basic oil change. I will definitely be returning.

I’ve been to jiffy lube a few times for an oil change and every time I go the employees are always so nice and efficient. I never have to wait long for my vehicle and the prices are always great!

This was a last minute oil change since I usually go to my dealership. However, I think I will have to return. The customer service was excellent ! All staff were nice and friendly. Thank you !

Expensive for an oil change and the men were pretty rude and pushy for me to buy all the extra stuff. I have been to many oil change places but none with men this rude. Thanks but I won’t be coming back here.

Just had an oil change by Trevor. Nasty person. Only wanted the coupon oil change, when Trevor found that out his attitude got really nasty. When I got in my car to leave, I noticed there was no little sticker in the windshield to indicate your next service. Did they even change the oil? If you don’t like the job, quit. If you don’t like people, get a new career.

Why has no one reviewed this location?
What a difference a decade makes. Used to come to this location years ago but changed to the Broad St. Shop. See my review of that place to understand that I had to break ties with them.
So…with much trepidation I came here on a busy Saturday. To sum up: I was treated like royalty as soon as I pulled into the lot. Customer service is very high on their list. Recommended some actions but did not push. Free car wash. Comfortable waiting room. Manager is Maurice. Excellent experience. They are like ninjas the way the swarm.