All City Towing

These folks don’t even deserve one star. Avoid if at all possible. They run their operation like a paramilitary compound, with customer service to match. Prices are exorbitant, and they have labyrinthine rules and regulations whose sole purpose are to make you pay more.

THIS IS A DISGUSTING COMPANY. DO NOT USE! They have extremely poor customer service and all they care about is making money.
They are contracted with my HOA to tow vehicles as they wish. I have a broken leg and I have to exit out of my garage to load/​unload. My girlfriend parked her car at the front of my garage, came inside to help me get into the wheel chair and when we made it outside and we came out to a missing car. This happened in course of 15 minutes! We called the police to report our vehicle stolen and found out this company took it. This company is so money hungry that the driver did not bother to come to the door and see why the vehicle was outside my garage driveway. Per my HOA they are supposed to wait 20 minutes at the least before towing and they decided to tow our vehicle in under 15 minutes. I called this company and waisted 40 minutes trying to get them to do the right thing and bring the vehicle back. The driver would be able to clearly see I have a broken leg at that point. The last person I spoke to was Peggy and she was adamant about not provided good customer service. She didn’t care they broke the HOA rules. She didn’t care that I was injured. She didn’t care that I have to now pay for a doctors visit, $ 150, for their mistake and greed.
Any company who maliciously hurts people should not be in business. Any company has the power to do right or wrong and this company chooses to do wrong. Don’t give this company your money because they’re not here to provide honest and fair customer service to people. They’re just here to take advantage and make money.

They stole our car and refused to give it back. They threatened to charge us $ 250 if we didn’t sign over the car.
When we disputed the legitimacy of the tow (the car was supposed to be on a «no-​tow» list), they said they would ‘review our case’ and it took roughly a month of calling them every day and going physically down to the office.
They’re pretty much criminals.

The staff there need to learn not to talk over customers who have complaints. If you voice dissent against this, they hang up on you.
You’d be better off training strong lifts for a year and pulling your own car to where you need it than to call this company.
Seriously, there are many towing services in this city and I’m pretty sure they all have better reviews than this place. Save your time and money by calling someone who cares about their customers and the contracts they’re supposed to honor.

My children’s father got pulled over, arrested, and got his car impounded on Xmas Eve. He had the kids presents in the trunk. All City Towing was the tow company that the city of Mesa uses to tow and store vehicles. I went down to the impound lot, (which was a pain in the neck to find cuz noone wanted to disclose the location) to get the gifts. All the office staff were so snotty and rude. I waited at least 30 minutes for some young kid to escort me to the car, who was very nice except for him hovering over me like a volture over dead animals.
I was able to get everything I needed out & was escorted off of the property.
All City Towing is not as dirt bagy as some other tow companies but the office people definitely could use some customer service training.