AT&T Authorized Retailer

Please be aware that this is NOT an AT&T company store! I learned this the hard way. My husband and I came here last year to get his new line and everything went really well and we had no problems. However, I just went here to get an upgrade and I was fed an entire mouthful of lies that ended up with me having a bill I can’t afford. I went back twice in the same day to try and fix it and both times I was told more lies about how they could not do anything. The thing is, I spoke to someone online and over the phone from AT&T and both of them and their supervisor could not believe the things the woman in the store had told me, as they were clearly not true. These associates are not even AT&T trained.
I still have to go back here again to hopefully get a final resolution to my problem (with the help of the real AT&T customer support), but I have been advised specifically by AT&T to not return to this store again as they clearly do not know what they are doing.

Today we were provided with help very quickly! He was very patient and even called the customer support line for us. The reason for only 4 stars is that it took so long! It was a simple task that he even acknowledged however their seemed to be an issue with the computers.

So here’s the deal. I walked in the store, a person greeted me (good) and asked what I needed (also good). Here is where it gets bad. Now I have to admit that I just got done working out at this new and might I add awesome place … I will write about that later, so I was a little «un-​kept». Hair a bit messy, workout clothes on, slight smell… but anyway, the sales pitch began. Right off the bat I could tell that she worked off of commission. Do you really need to be THAT desperate? What kind of plan do you have, I can up-​grade you, blah, blah, blah, nothing she said was really that bad or unexpected, it was just the condescending way in which she was saying it. Like I said, I didn’t look like a super model, BUT I have been into other ATT stores and have been treated very well wearing a similar gym inspired outfits. Basically the lady hated her job and was trying to get me to spend mega $$ on something I didn’t want or need and when I told her what I really wanted and needed… i.e. a phone that has just the basics (I’m not that tech savvy and I am constantly breaking them) she just became rude, as if she had something better to do than show me a couple of freaking phones. Now I could have been a little understanding if the store was busy, but it wasn’t. Only myself and one other customer were there. That was the point where I just walked out with no phone in my hand:(I will just order it online. It boggles my mind that in this economy sales people can afford to be rude to potential clients. I’m sorry but I went in expecting service, choosing to go to their physical location to purchase a phone. I should have just stayed at home and ordered it online.

I recently had to try to get a replacement battery for «she who wants to be free’s» cell phone. I admit to being a bit pessimistic that they would have a battery for the LG Vu. Arriving near opening, I was glad to see the shop open and actually staffed by someone who had an interest in customer service. I hope I don’t butcher the managers name, I believe I remember it as Perri, but given my advanced state of forgetfulness, it could be Penny or Janice. The manager took the time to find a battery (online not in store) and have it shipped directly to the apartment, saving me a possible multi-​hour/​day trip to superstition springs mall center. She was also very knowledgeable, providing honest opinions on a number of my other questions.
In short, a very nice experience during a very stressful week.