Brakes Plus – Mesa

Probably won’t go back for any service. I took my car in for a routine oil change one night and they found my oil pan gasket stripped. Since getting the car, I only took it to this location for all my oil changed and service. When I told them this and presented them with the receipts, they basically told me oh well and gave me the estimated pricing of getting it fixed. They took no ownership of their previous work. Instead of having it replaced, I was able to trade in my car for a new one. Moving forward I’ll pay the premium cost to get my cars fixed at a dealership.

This was the best I have ever been treated by an auto repair place. I took my car in because my brake light was on, on the dashboard. The team took a look (for free) and then called me and explained extremely thoroughly what the problem was with my car. The guy then told me that the price for my repairs was gunna be $ 600. That shocked me, as I am a poor college student. After talking about what the necessity repairs would cost, it was still around $ 400. I asked if there was any way that we could lower the price to around $ 300 because that is all that I could afford and the guy told me that $ 350 was what he could do. So I said that’s fine, I will somehow come up with the extra $ 50. When my mom went to pick up the car, she was treated very well, and surprisingly the ticket came out to $ 300 even. I was so shocked at the generosity of the people there that they would work with my budget and treat me with such respect. I plan on going there will all my car needs, the customer service was OUT OF THIS WORLD!

Let me start by saying I have used brakes plus since I started driving 5 years ago. I have my oil changed as it should be and service my car as listed in my owners manual. I recently moved here from Colorado where I grew to trust and love brakes plus. I had a warranty on the brakes I selected so I came to this brakes plus to get the pads swapped and rotors machined with my oil change. When I was driving to a concert that evening, I noticed at low speeds my brakes were grinding. I asked my Colorado brakes plus manager what I should do and he said take it back, they need to adjust the (insert mechanical term here — I don’t remember what he said.) I didn’t go back right away, but with my next oil change I mentioned it, since it had gotten much worse, my steering wheel was now shaking when I would brake, squealing, and the grinding was horrendous. 3 things happened here. 1 They said my brakes were fine, if I wanted them to stop making noise I would have to purchase the more expensive set. Now, keep in mind these were warranty replacements so I had the same exact pads on when I came in that were put on by my Colorado Brakes Plus. So I tried to tell him what the manager from the Colorado place said and he acted like he had no idea what I meant. The second thing that went wrong at this point was he said all of my shocks/​struts needed to be replaced. Wouldn’t you know hey we’re having a buy 3 get one free sale on those puppies! Of course they would try to sell me some. No thank you. The third thing is that they want me to change my air filter every time I come in. I know we live in a desert, but that is quite often to change that! Plus I can do it myself thank you. Oh! I almost forgot to mention that I checked my owners manual for what needed to be done at that mileage and the guys did not even know what it was talking about! I would never recommend this Brakes Plus.

Ive been here only twice since ive moved to the area and both times not only did it take forever I felt cheated and tricked. Im a younger woman with next to no knowledge about vehicles. Im in the process of expanding that knowledge, regardless… i went in firat to have them check my fluids before an interview. My interview was at 2. I took it in about 1030−1045ish. I left at 130. It took them forever to even look at my car (there were only 2 others in the lobby). My car was overheating because my radiator hose was craked. They had to order the part. I was driving far and didnt want to break down so i said do it. It was a time crunch, they attempted to sell me brakes but i just said i was in a hurry. So i go in the other day to get a brake quote. I got there when they opened. They were working on another vehicle. I wasnt in a rush so i sat myself down and waited. Two hours later and multiple people with dignostics on their vehicles later a servicr guy tells me that there is multiple things wrong with my cars brake. And basically he wanted to replace quite a bit. Total estimate $ 650. I explained it was a lot of money to shell out at one time. I started to get suspious when he mentioned there being wetness on my radiator. This last week was raining like crazy. I told him they had checked for a leak last time i was there and that couldnt be anything. I probably ran through a puddle. He showed me my brakes in the shop and i asked if it wasnt fixed would i be able to stop if nessecary. He said he wouldnt recommend it and was very friendly. I told him that was going to discuss it with a friend whose parents are mechanics. He said he understood and walked me back into the lobby. I waited for my car to be put back together but when he came back he had a completely different attitude. He never made eye contact, told me that i didnt have to pay anything because it was a free brake inspection. I asked if i could have the quote. He rolled his eyes and printed it out. Ive worked in customer service for 6 years, it was just digusting how he was acting. I had my brakes looked at by a family friend. They werent as bad as they made it out to be. Although my driver side pads were on backwards. Cant believe Brake Plus didnt cath that. Do not go here. I wouldnt put it past them to damage your vehicle just for you to shell out more money.

Shady business here
Came in to do an alignment after I ran over a curb in reverse. Car was shaking badly. They said front passenger must have been damaged previously. Quoted me $ 800 to replace all shocks and struts and alignment. They showed me the separated tire, which was unsafe to drive but they let me drive home like that. I went next day to my trusted mechanic and he tried to find any damage but nothing was wrong. He says the struts were all new. Bought new tires and car not shaking but pulls a little to right. Take it to reputable place for alignment. Everything can be adjusted in spec they said. Car drives smooth and no problems. These guys are shady, and are making things up to charge you money. My advice get a second opinion it can save you $ 720 like it did me.

Today Friday July 4^th 2015 I went to the Brake Plus located in Country Club and Baseline, Mesa, Arizona to check my 2000 Mercedes E320 air condition system because suddenly it broke out, and they checked it and told me the blower motor and its resistor were going bad. The price for both parts were 621 bucks and the labor was 225, 922 dolars in total with taxes. You can find them on eBAY for just 120 total price. This is ridiculously expensive and I felt mocked and about to be scammed. I do not recommend anyone go there.

It was fate that brought me to Brakes Plus. I was joy riding last weekend when my shifter went out. It went out right in front of a Volkswagen dealership, I drive a beetle so I thought that was hilarious. I knew I did not want VW’s million dollar service so I called Brakes Plus which was right across the street and spoke with Tyler. From there the relationship started. Sean called to inform me of the issue, with cost and without any haggling. Pressure free was what I needed. An extra part was needed due to the design of the cables but Sean stood my his quoted price and did not charge me. Thanks Sean! Brakes Plus is world class in my book. It’s hard finding a trustworthy mechanic, but I have one now.

Before I started the review I looked at some of the other comments. I was glad to see the same names mentioned in several of the other reviews of the people who have helped me. it’s nice to see a larger company being accountable on a personal scale. Thanks again boys and I’ll be back when she breaks down again

Tyler was amazing today. As a female you worry about being treated with respect and honesty. He showed me what was wrong and helped me to understand my next steps. And he said if the dealership doesn’t help me to come back.
I greatly appreciate the customer service and will be back …
Shannon G :)

I usually feel like I’m getting taken advantage of. Tyler took the time to explain everything and why and also gave me some suggestions about other things that might be good for normal maintenance down the road. I will likely bring my car back for those, rather than roll the dice somewhere else.

I backed into my trash can and bent the muffler, I also needed an oil change. Henry was so helpful and they were very accommodating, had me in and out within an hour, and I was able to work on my laptop as they had a desk and free Wi-​Fi. Exactly what a busy lady needs. I’ll be coming back for sure!

My husband took a Honda Pilot on a Saturday to have break pads replaced. This work was highly recommended by a dealership service department. the manager verified the work was needed and had the work completed. Everything was done professionally and pleasantly.

These guys are crooks. They’re out to scam every last dollar they think they can get you for. I went in for a $ 189 brake job with a $ 20 coupon with an appointment on a Saturday at 8am. I dropped off my truck and received a phone call 3 hours later stating the «MUST DO» repairs along with a few optional repairs that did not require immediate attention. After some consideration and debate I reluctantly agreed to go forward with ALL the repairs, even the optional ones even though it was a strain on my finances. I stated to Chris that cost was an issue and solicited an additional discount from him on the larger purchase. He gave me 10% off (the standard discount as he referred to it).
I was quoted another 2 hour time frame and when I was contacted again I was told by Ken that my radiator had a crack and needed to be replaced. I hadn’t seen a single drop from a leaky radiator nor had I seen my temperature gauge move even ever so slightly towards HOT. Although skeptical I was fearful of having a faulty radiator in a State such as AZ with such high temperatures so I reluctantly agreed to this repair as well. What was supposed to be a $ 200 brake job ended up costing me $ 1500. I would NOT have agreed to do the «optional repairs» and exhaust my budget had I known that another «MUST DO» repair would be announced the next time they called me. I feel it was deceitful and misleading. I feel taken advantage of and I WILL NOT return to Brakes Plus for ANY service as I’m afraid that every hour they have my vehicle my wallet will suffer. Do your homework and find a mechanic you can trust. Don’t be lured in by misleading coupons or the illusion of convenience. I intend to take my own advice moving forward.

The manager here really worked with me when I was quoted a much higher price at another shop. I am happy that I can get this done right for a good price.

I took my car to them because my air was not blowing cold enough. Told me it should be around $ 200.00 okay great. Sat there for about an hour and then the service manager came to me and told me that something was leaking and the new cost to do it would be $ 1500.00 and he was giving me a deal. so I told him I would think about it since I did not need the air at the time. I took it to the dealer to double check. Cost $ 150.00 with nothing leaking. If i were you I would not ever bring my car to a brakes plus. The service managers make commissions the work that they sell to you. They are telling that they are doing work that is not being done. They should be put in jail!

I’m not surprised this place is closed. I bought some tires across the street at Costo and the guy told me I needed to have my front end checked and gave me a coupon for $ 29.95 front end alignment at this gin mill. I went over and they told me I needed tie rods and ball joints for $ 689.95 and they would throw in the alignment for free. I told them I was born at might just not last night.
I went over to Mike’s Tire Factory at Guadalupe and Price Fwy and they found one tie rod that was bad. Ball joints were good. $ 79.95 for the new tie rod and $ 30 labor to install it and another $ 40 for the front end alignment. Well done Mike, you have my business from now on.