Brown Community Management

Mesa, United States

2.6

19 reviews

Contacts

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Telephone:
+1 480-539-1396
Website:
www.brownmanagement.com
Address:
7255 E Hampton Ave Ste 101, Mesa, AZ, 85209
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Today

Today –
Local time (Mesa) 9:52 AM Friday, June 13, 2025

Business hours

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Description

Specialties

At Brown Community Management, we provide full-​service HOA management services to our portfolio of almost 200 single-​family, condominium, high-​rise and active adult communities in the greater Phoenix area, Sedona and Rocky Point, Mexico.

Our communities receive professional association management services that include, but are not limited to:

Homeowner Property Inspections

Association Common Area Inspections

Violation Reporting & Tracking

Architectural Requests & Tracking

Contract Management

Bid/​Evaluation/​Negotiation/​Selection/​Oversight

Assistance with and/​or creation of Rules & Regulations

Vendor Supervision

Gate Programming (In-​House)

Management Reports

Preparation of Long-​Range Management Plans

Accounting Services -(Accounts Payable, Accounts Receivable, Financial Statements (cash or accrual), Annual Budget Preparation)

Community Newsletters

Board Member Training

Manager Back-​Up

Payroll Services for On-​Site Employees

Document Scanning and Retention

Resale Disclosure Services

Collections Services– (Pre-​Legal — Homeowner Care, Legal — ARS (Association Recovery System))

Each community is unique, therefore, Brown Community Management offers a personal approach to the management of our communities.

History

Established in 1996.

It started very small, working from his basement with used furniture and office equipment. By 1998, with 10 communities, Bob decided it was time to move from the basement.

Today the company manages close to 200 associations with over 30,000 homes from end to end of the state and in Puerto Penasco. We currently have an office in Southern California and are looking to grow in the sunshine state over the next 10 years. Despite the company’s growth, and all of its success, we believe that the best is yet to come.

Meet the Business Owner

Bob B.

Business Owner

Bob Brown was a career banker when his neighbors «elected» him to his first term as a board member for his HOA. Typical story, he was a board member without much training or awareness of the responsibility he had just been given. Bob added vim and vigor to the meetings and was soon seeking additional knowledge and industry-​specific training. All the while, the thought crossed his mind that, «there just had to be a better way to manage communities».

Indeed there was a better way. In 1996 just a few short years after serving as his HOA’s President, Bob started Brown Community Management. It is interesting to note that the very first community to be managed is still with the company, even today, a testament to the adage and the importance of taking care of your customers.

Vicinity

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19 reviews of Brown Community Management

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Place rating: 5
Gilbert, AZ
Kim is an amazing community manager! She is extremely responsive and takes pride in her communities!
Place rating: 5
Mesa, AZ
Debi is our current property manager and has been for the last few years. Of all the property managers I have worked with; of most people I have worked with for that matter, Debi stands above them. She is smart, professional, organized, timely and friendly. She makes property management seem easy (and I know it is difficult.)
Place rating: 5
Phoenix, AZ
As a unit owner at One Lexington, I frequently have to leave my unit for extended periods of time to work on the east coast. I have complete piece of mind that my investment is being well taken care of and managed by Brown Community Management. They are meticulous, reliable, professional, and always go above and beyond the call of duty to take care of an owner’s needs. I was especially impressed when Tonya, the community manager was willing to drop everything in the middle of the night without hesitating to drive from home and let me into the building when I lost my keys. That is an example of someone who cares not just about her job, but about each and every person she serves. Thank you all for doing such a wonderful job keeping our community thriving and a place I am proud to call my home.
Place rating: 5
Apache Junction, AZ
We live in the Goldfield Community in Apache Junction, and have had Brown manage our community for the past few years. They have always been quick to respond to questions or concerns, and are very knowledgeable and professional.
Stephanie Preston is assigned to our community. She is always available to help with homeowner concerns, and is very friendly and easy to work with.
Place rating: 5
Cave Creek, AZ
Our community has been a customer of Brown Management for the past several years and what a breathe of fresh air they Re! From our previous manager, Court Bickmore to our current manager, Raven Phillips, we have had exceptional care to keep things moving along and growing. Both are extremely knowledgeable regarding HOA policies, procedures and governing statues. Court assured a smooth transition as Raven took over and we couldn’t be more pleased. Raven is focused and gives exceptional attention to detail. This company is all about customer service and we look forward to a long and fruitful relationship.
Place rating: 1
Mesa, AZ
It has just been a horrible experience dealing with these folks. I have been requesting some shrubs to be trimmed for 2 years. These are the responses I have received…“we have received a lot of rain and they grew quickly and «they are out for bid». I attended an HOA meeting and I was told by the board member that if I didn’t like it that I need to get out there and trim them myself! Kim sat there with her chin in her hands, about to fall asleep and said nothing when this board member suggested this. Are you kidding me? I pay $ 115 per month for a home that is only worth $ 160k! They clearly do not want homeowners too attend meetings, they don’t want to be bothered. So unprofessional and rude. It sickens me to have to pay them every month.
Place rating: 1
Tucson, AZ
Seems like the reviews are very hit or miss and largely dependent on your assigned property manager. Thus far it has been nothing but difficult receiving returned calls or updates in any type of timely manner what so ever. When calling multiple times due to no call back, be prepared to receive a horrible attitude and the feeling that you are bothering your manager!
They are very quick to send tickets, have your car towed or send notices about things you are not doing, as the homeowner– yet when you need assistance or are attempting to hold them accountable for their lack of urgency or productivity in various matters, don’t expect much!
Homeowners beware! I would never buy another property managed by this company!
Place rating: 5
Queen Creek, AZ
I live in Sossaman Estates which is managed by Brown Community Management and Tim Macica is our community manager. I have been nothing but pleased with the service they have provided since the day I moved here. Tim and his staff always go the extra mile to keep this community in solid financial shape and they have been an amazing resource to our community in regard to helping us find qualified vendors. I highly recommend Tim and the staff at Brown Community Management.
Place rating: 1
Embarcadero, San Francisco, CA
This company is a JOKE… avoid it if at all possible. Simply put, they’re overpriced «leaches» who do a horrible job «managing» any community they touch.
Place rating: 5
Gilbert, AZ
I’ve had a couple problems and Millie at Brown Management got back to me within 24 hours. She took care of the problems to my satisfaction. She was very nice to work with.
Place rating: 2
Mesa, AZ
My experience with Brown over the years has been consistently disappointing. Unresponsive, selective of which residences have violations and, when one does reach a human, they have been haughty and curt bordering on downright rude. Were it up to me, this is not a management company that I would hire.
Place rating: 3
Mesa, AZ
Well maybe I was a little hasty he called back he did what we asked we’ll see how it goes now that we got over the hump he seems like he’s a nice guy I’ll keep everybody updated
Place rating: 1
Scottsdale, AZ
The most unprofessional, condescending, arrogant, unresponsive property management company possible! I cannot believe they have the nerve to claim their motto is «promises kept, expectations exceeded» and say «satisfaction is guaranteed». couldn’t be further from the truth. The only time I ever need to contact them is when we need help. they are rarely even available, never answer the phone, (the person we have to deal with (Tennille) has even told the receptionist she see’s me calling and to leave her a voicemail) they have never once come through, always tell me «NO» what they can’t do, never how they «can» help… Repairs are not fixed for months (i.e. security issues, e.g. broken windows, parking lot gate, front entrance gate). and always blame it on procurement of the part. Onsite maintenance is never available, the place looks like a ghetto with trash all over the place and CCRs not enforced… I WOULD NEVER HIRE THIS COMPANY, and will lobby for our HOA to get rid of them!
Place rating: 1
Austin, TX
Masters of extortion. Failed to process a payment I made over the phone and then didn’t tell me about it for 11 months. Rejected the automatic payments from my bank account for 3 months in a row, only to threaten me with legal action for nonpayment all the while accumulating late fees and ‘collections fees’ even though they were the ones rejecting payments.
Their idea of landscaping is hiring a crew to walk around at 5:30 on Monday mornings with leaf blowers and blow all the things from the street into my doorway. The only time they trim the trees is when the city threatens to stop trash collection. Zero communication about meetings, or anything else.
If you are ever in a position to buy a property in a community they manage, run, don’t walk, away.
Place rating: 1
Mesa, AZ
As everybody has said, I wish there was a zero star for a review. This is the worst property management company I have ever had to deal with. They never return phone calls, they sent out bogus notices to addresses with no viable proof that the property is in fact violation of something. They say it is not cost effective to print out a photograph and mail it with the violation to the address. There is obviously favoritism for certain residents in the community.
The community is slowly looking like a ghetto. Lack of rock in certain areas, badly trimmed landscaping makes the property look old outdated and unmanaged.
Too many unmanaged rental properties with blight conditions around entire sub make it look horrible. All in need a painting. They do NOTHING for what we pay them.
Place rating: 1
Bloomingdale, IL
Only wish there was an option for zero stars, because that’s what these guys deserve as our property management company at Traviata/​Scottsdale. Aside from having a new property manager about every 6 months, none of them seem to be able to return calls or e/​mails without having to hound them again… and again. It’s like they’re all still stuck in the 70’s using the out of office excuse as to why it takes forever to get back with you. Which is really quite patronizing considering that most everyone has a cell phone with them at all times — not to mention a tablet or laptop.
Even once you are able to finally connect with your property manager du jour, they never really seem to be able to get the job done on whatever the ask was of them. Bottom line, they’re really highly-​unprofessional and I’d NEVER recommend them.
Place rating: 1
Chandler, AZ
Living in the area for 2 years. This past 2 months have received «warnings» regarding parking on landscape (in front of our RV gate — date of said incident had landscaper backed in to trim palm tree), Unapproved window covering /​actually a USMC Curtain on a garage window which dubs as my gym and has been there for over 2 years, and Draining pool in retention area. Letter states to drain pool into the roadway, which Chandler does not allow, and of which, would drain directly into the same exact retention area…
Sent an email as how to advise, any cleaning of erosion from draining pool, that is a locked non public access retention area. Multiple tries to contact with no responses.
Completely unacceptable.
Place rating: 1
Phoenix, AZ
If there was a way to give this company less than one star I would do it! Our community, Eagle Highlands North, has retained them for the past four years. We have changed managers within Brown Management a number of times. Each manager gets progressively worse. Now we have to go through the hassle of firing them and trying to find a new management company. But happy to say anything that we find other than Brown Management will be a vast improvement! It damn near takes an act of Congress to get them out to inspect the property or to handle each resident in a fair and equal manner. There is a great deal of favoritism it appears, between Brown Management and certain residents. Do your homeowners association a big favor and avoid these people.
Place rating: 1
Mesa, AZ
Highly unprofessional. HOA meetings are a joke. No one with an 8 – 5 job can attend because they hold them during the day. Updates aren’t sent. Money goes unaccounted for. Staff is less than pleasant to deal with.
I find it odd that none of the reviews are being shown to this company.