Believe it or not, bank branches do greatly differ. This branch of Chase bank is by far the worst of the five or six I visit frequently. The last several visits to this branch I’ve gone just to deposit checks, but on every occasion I’ve been the only car in line, and taken at least 10 minutes to get me check deposited in the drive up teller line. One time I waited 20 minutes! This process literally takes two minutes at any other location. I’m always told to wait while the teller helps someone inside, or given instructions to change/initial changes on my deposit slip for insignificant blanks that the teller fills in ‘on my behalf.’ Very rude and slow tellers… stay away!!!
Angela N.
Place rating: 4 Renton, WA
As far as banks go, they all seem to be the same inside. The reason this location stood out was the customer service, the staff here are excellent! This Chase location was very clean, employee’s are very friendly and they accommodated my banking needs. Ben Chapman was the personal banker who helped me and he was awesome to work with. He was friendly, knowledgeable about products and I would definitely recommend him any day of the week! I am a fan of this location for sure.