Colonial Grand At Inverness Commons

I will attempt to make this review short as I don’t want to go on ranting and raving (although I could). More than anything I want to advise anyone looking for apartments in this area to continue looking! We rented for a year that was full of constant troubles. The apartments themselves are fine and in fair condition, which makes sense as they will keep your entire deposit and charge you what they can no matter what you do! If I could give this property zero stars I definitely would!
Most recently we reached out to see what had happened with our deposit post move-​out as we had never heard anything. We left the office with a mailing address, 2 email addresses, and 2 phone numbers should they need to contact us for anything. We also paid for the service that allows the post office to forward all mail for a year. We have had no trouble receiving any mail apart from the information from the rental property. We were told we owed another $ 64 after all of the other fees listed below. We would have gladly paid this to be done with this company, but they say the the letter was returned to them so they sent it to collections. They never attempted to call, email, or send an additional notice and would not have even notified us that this was happening. I know business is business, but c’mon! Anyway, there is not much we can do about it now except hope that our credit hasn’t been hurt much. Very frustrating.
Apart form this here are the pros and cons:
PROS:
–The apartment looks nice
–You will get all smiles from the staff while they are putting that knife right in your back
–It is convenient to some nicer areas
CONS:
–Dogs are very noisy
–Leash and dog waste rules are NEVER enforced
–There are feral cats and cat poo everywhere
–Freeway noise, construction noise, and constant landscaping noises are unbearable
–We had 2 domestic violence issues with police involved just in our little building in the 1 year that we were there.
–Financially feasible upfront, but watch out for the back end
–They will not explain any charges or anything to you other than «It is company policy»
–Every single time it rains there are crazy leaks and all of our neighbors had same issues
Those are the most pressing things, but if you choose to live here– GOOD LUCK!
Extras we had to pay for: ($ 200 nonrefundable pet fee, $ 200 pet deposit, $ 25 extra per month for pet, $ 150 move in deposit, $ 500 transfer fee when we wanted to rent a bigger place*, $ 200 more nonrefundable pet fee, $ 200 pet deposit.) I am pretty sure that is all the correct numbers. Of course I could have remembered a few incorrectly and I am sure I forgot some extras too.
The $ 500 literally paid for them to transfer nothing! We ended up signing a brand new lease (keeping us there longer) and paying all new deposits, losing all of our previous deposits.

I’ll make it easy.
PROS:
Great location. Very nice grounds and pool areas. Maintenance staff is right on it and very professional. Plenty of open parking. $ 50 charge for a separate garage is a good deal considering the size. Staff is a revolving door but always helpful. View from balcony (we live on 3^rd floor and face open grass area) is fantastic. Appliances are basic but not
bad at all.
CONS:
Horrible water pressure. Nickel and dime you on rent. Cable «fee» is a rip off. Rent never the same amount. Raise the rent with empty units everywhere. Had two fire sprinkler leaks, a fridge leak, and a washer that over flowed all within 6 months. Steps and hallways always dirty. Cheap carpet.

This review has been in the works for some time. I think it’s difficult writing a review on an apartment complex you lived at for a long time because there can be a lot of ups and downs to think through, and there was with this place.
I will discuss the pros and cons of each category reflecting my four years living here: firstly, the grounds are beautiful with perfectly manicured everything, two sparkling beautiful pools open year round, a jacuzzi at the main pool, a good sized event center, a little fitness center, two great big fields overlooking the Inverness side, and lots of picnic areas. Easy access to the freeway and lots of close shopping and restaurants. Some negatives to this, one is that the over manicuring often leads to really loud yard work very early in the morning. On the weekends. The fitness center air was never turned up high enough and since the room was so small it heated up quickly. There was also only a small variety of fitness equipment, and something was always broken. The event center was nice but pricey. The front pool was always very loud in the summer as the complex kids were usually there, back one was more quiet. Lastly it’s nice that they permit pets but people are so lazy that despite multiple dog bag and garbage locations, there was always dog poop in the yards, and it wasn’t cleaned regular enough. Also, the apt complex isn’t gated, I always felt safe but there were some incidents with police cars from time to time.
Ok moving on to the apartment itself. The living room and dining room were good size, the kitchen and laundry room also more than adequate with up to date and working appliances. The bedroom was good size with a nice walk in closet in the master and a mirrored sliding doored closet in the spare room. The bathroom had dual sinks and a huge bathtub. I loved the space, everything was usually working well, tons of balcony and outdoor closet space and lots of indoor storage. The maintenance crew were always very speedy and amazingly kind. Negatives include that the floors didn’t do much for noise and I could always hear my neighbors upstairs and got in multiple battles with my downstairs neighbor one year for «walking loudly.» Insects were normally not a problem but even on the second floor we had two loose scorpions we found and the last year a pregnant female fell into a light fixture and had babies walking all over the kitchen light. Otherwise, no complaints about the apartment itself. Parking is nice also as you have covered parking (there are garages to rent) and all non covered parking was not regulated.
Now for ownership and management. There was a lot of turnover in the office. While there were those I loved working with there were also those I loathed. The issue was just that it was so hard to keep track with all the changes they always made. One year I had amazing service and the assistant manager was unbelievable in helping me get through an issue with my really creepy downstairs neighbor and then other years I just dreaded going in. My major problem was that this property is owned by a corporation and rent fluctuates unlike anywhere else I’ve ever lived. Rent could be 700 one year and go up over a 100, for just your apartment. If you wanted a cheaper rate they would move you to a less desirable apt, like facing a road, and then move a new tenant into your old place for a «discounted move in rate» and then it would happen again the next year and you’d be moved again! I had some luck with my place and never moved, in four years my rent went up around 350.00. My friends were less lucky and moved apartments within the complex a couple times till they got tired of it and just moved complexes. Totally opposite of every apartment complex I lived in in California or my current one in Nebraska. Usually I feel you get incentives to stay, whereas here it seemed the opposite. Moving out wasn’t terrible. We got most of our deposit back minus 100 or so that was taken out for «carpet damage» of a 10 year old carpet that looked exactly the same as when we moved in, but whatever, I prefer not to fight smaller battles.
So. Overall, not a bad place to live. The facilities are great but the staff and price can be a bit of a gamble.

DO NOT EVEN CONSIDER THIS PLACE!!!
I have been living in this apartment complex for the past five year! These people are very shady. Customer service is extremely rude.
They raise rent ever year anywhere from $ 70 – 80. They trap students there. They know students are busy to move once they sign their lease, so after they sign the lease for each renewal they raise rent.
In addition, they make it mandatory cable and changes tenants $ 45 per month.
I admit, i been here for long, but given my extremely busy schedule as student I was unable to move. I REGRET my decision to sign and even renew my lease with this apt complex.
Save yourself stress. DO NOT SIGN any lease at this place. Their service is horrible. Plus they will raise your rent a lot each time you renew. From my experience, I am writing this review, its not worth to live at this place.