Drylux

This company is great and saved me this past week. I had my water heater go out on me and flood my garage and bedroom. Luckily my friend went through the same thing last month and reffered me to Drylux they said they were awesome and now I would have to agree… I called them and within 1 hour they were at my house. Riley was super helpful and walked me through filing a claim with my insurance. They rebuilt my stand so a new water heater could be installed right away and set up fans and dehumidifiers. My house was dry within 3 days! They made this stressful situation easy and even the owner Ben called to check up on how everything went. My insurance company was able to pay them directly so there was no out of pocket cost to me. I highly recommend them they are great!!!

We had a leaking water heater. After calling out a plumber to remove the heater, they suggested we call Drylux to clean up the water damage it had caused. My wife called and they had a sales rep out to the house within an hour. They gave us a written quote of $ 2300 to remove the damaged areas and a verbal of $ 2000 – 2300 to rebuild. This seemed high. The rep, Craig, urged my wife to sign and schedule the cleanup crew so they could get started before our insurance adjuster got there. She did. However, when I was told of the quote, it seemed ridiculously high and immediately called their office to cancel the work. My Allstate agent agreed the price was ridiculous and called to set me up with a great company that was able to get started on the work quickly and for a total of $ 750 (not the $ 4300 – 4600 quoted by Drylux). Then, our adjuster calls my wife back and says he wanted to get back to us quickly to make sure we weren’t using Drylux, because they have had lots of problems with them lately. To make things worse, their rep Craig, called my wife back after he heard we cancelled. He said that he didn’t want her to think that he was trying to take advantage of her, so he offered to waive our $ 1000 deductible (which just confirmed the fact). To their credit, the owner (Robert) did follow up with me to see if there was a problem. He left a voicemail and I never called back. Didn’t have the time. Too little too late anyway.

My wife left the tub flowing and flooded our master bedroom, closet, baseboards, into the garage, etc. Rob sent his guys out right away and I was truly impressed by their professionalism, competence and friendliness. I could not recommend Drylux more highly.

When we had a pipe burst in our garage, Drylux was there in a flash to make our nightmares go away. We had water damage on the walls and carpet inside the house, drywall in the garage and some potential mold issues with all of the moisture that was let in.
Drylux came out with big fans to dry the soaked areas before mold became an issue. They repaired the damaged areas quickly with little downtime.
They were quick to respond, took insurance, have excellent customer service and it looks like nothing ever happened at our home. You would never know that we had a pipe burst in our home.
I will continue to recommend Drylux to anyone who needs them. Obviously you hope to never need a flood repair company, but if you ever do, this is the one to use. We have used other companies for a much smaller issue that we had, but they don’t even come close to the quality of customer service and overall service that we received with Drylux.
Thanks!

My water heater leaked and made a big mess. They came within an hour and tested the drywall. The water had gotten three rooms’ walls wet. Sent a team over same day. They guys were polite and wore booties over their shoes in the house. They basically had to tear down and replace a lot of the water heater stand. Removed the base boards and setup dryers. They even installed my new water heater for me since I had bought it from Home Depot and it was sitting in the garage. So far very satisfied with the quick and polite service.

Just an update — (Years later, better late than never). After all the annoying calls, all the «Where is our money?» One of the Drylux staff came to my front door. Harassing me for payment. I told him, again, my insurance already paid you! He threatened to send me to collections– I answered– Go ahead!
A few weeks later, I get a call– «we did receive payment.» Sorry. If you want a hassle– Hire them.

Get a second opinion for selecting.
The gentlemen showed up promptly and were very pleasant. However I was skeptical of their quote as there was very little damage from the leaking water heater — and it was just slightly above what they guessed my deductible to be. So I requested 2 other companies to come out for a quote. Both indicated that the damage had NOT traveled into the house and the only thing that needed to be replaced was a base board in the garage on the pedestal that the water heater sits on.
Drylux was nice enough to call shortly after their visit and offer me a discounted rate from the original quote but a discount on unneeded repairs isn’t much of a discount.

Prompt, professional and pleasant. I wouldn’t hesitate a for a heartbeat to use them again.

Very fast and attentive to my issue, broken drain pipe under kitchen sink. Yes they used equipement that might not have been needed, but I think they have certain «rules» and government guidelines to follow. Regardless, my insurance sent me a check and I sent them my check when they billed. Communication in anything is important so just work out any issue with any business (I had no issues with Drylux).
After water cleared and dry out was done, their related company HyperBuilt took over with cabinet rebuild. Great job. They were able to save the granite top without cracking (if it would have cracked, my insurance would have covered replacement). They were easy to work with and again, like any business, good communication is important. They were able to easily adjust billing for some minor work I ended up not needing done related to reinstall of water RO system. My insurance sent me a check and then I paid Hyperbuilt. Easy process.

Ben and his team from Drylux were God sent when I was in the middle of a double disaster 2 months ago. Following a water heater leak, and based on the plumber’s recommendation, I contacted Drylux.
Drylux arrived as scheduled. With most professional, courteous and helpful attitude they fixed the water heater stand, cut away and bagged the damaged drywalls, cleared and cleaned the area and installed the fans and dehumidifiers and got everything ready in time for the plumber to install the new water heater the following day. The team said they will be back in few days to remove the fans and other equipment. In the meantime the water heater was installed and I thought all would be over by the coming weekend.
However, when I came home on Friday I discovered that my elderly father following some bizarre incidence had managed to break the toilet tank causing a major flooding with over an inch of water throughout most of the house. I was devastated by the magnitude of the work ahead. I didn’t know what to do and where to begin. At this moment the doorbell rang. It was the Drylux team who had come to remove the fans. They saw the emergency and without any hesitation got to work. They vacuumed the water and installed about 17 fans and dehumidifiers throughout the house. They said since this is considered neglectful behavior on our part, we cannot claim this on my home insurance and Drylux is doing this just to help out and as a courtesy and customer service. It took multiple inspection and 6 days of fans and humidifiers for the walls and the floors to dry.
The truth is they did not have to help me. They could have used the situation to their financial advantage. Instead they generously offered their expertise, time and equipment for free. Thanks to them and their help my house suffered no water damage from that incident and I will always remember them for their humanity as well as their work skills and recommend them without any hesitation.

They responded promptly and quickly and thoroughly addressed our flood problems. I was not impressed with their billing processes, however.
Twice over the next 7 months we received invoices asking us to pay thousands of dollars more than what the insurance company had estimated, claiming they were told the insurance company had sent us a check, which was not accurate (considering some of the other reviews on here, apparently I’m not the only one they do this with). To their credit, however, each time I called Drylux to clear things up they were friendly and helpful and apologized for the confusion and panic that receiving such a demand for payment in the mail can create.

We had almost an identical experience to the customer in 2013. Small leak, paid almost 4000 out of pocket. Same story… had a huge wall ripped out, lots of machines dryers etc. which likely were not needed. We looked at the individual charges and they were outrageous. Horrible experience. This company is dishonest, unprofessional and out to rip you off. Do yourself a favor and DO NOT USE!!!

A couple of years ago we came home from a week away to find a leaking valve under our kitchen sink. The water damage was extensively spread throughout our kitchen. Without DryLux’s knowledge of the industry and competent, professional work, our insurance company would have given us only a fraction of what they ended up paying for. Thank you DryLux!

When our home warranty company service guy told me that there was water damage inside the house when our water heater broke last month my heart sank to my feet because we had a flood earlier this year that took almost 5 months to complete all of the repairs. However, we called Drylux and they were there withing 20 minutes and they called the insurance company right away to get the process started. They got the house dried out in 3 days and their repair company, Hyperbuilt, scheduled the repairs for 2 week later. Everything was completed in under 1 month, they did a wonderful job and even helped out with part of our deductible! I would definitely recommend this company!

I had a similar experience as Melissa T. They went over the top with a simple repair. They came right away but never told me that i would be charged «after hour fees» because it was after 6:00pm. Then they had the nerve to call OVER 1 YEAR LATER to tell me that my insurance co never paid them, and my insurance confirmed that they did. I would not recommend!

I had a hot water heater burst and flood my office. I almost had to send all my employees home but dry lux came out and did a great job and were there in one hour, they were way more professional then servpro who seemed like a joke… I recommend these guys for sure!!!

Our water heater was leaking water, so our home warranty company contacted Pruitt’s Plumbing, and they were out the same day. Turns out the water heater stand was also ruined, so Pruitt’s recommended DryLux to repair the structural damage. DryLux was also great, an estimator came out to take a look at 4 pm, and by 8 pm the damage was repaired to the point where Pruitt’s could install the new water heater the next morning (full repair will need to wait for homeowner’s insurance OK). Being without hot water is a pain, but if this were to happen again, I could recommend either of these two companies without hesitation.

We had a major water heater leak that caused a lot of water damage. These guys responded within an hour, and the process of drying out and repair was very painless for us, including the support for our successful home insurance claim. They have 30+ employees — all of them professional and charming. Highly recommended.