Goodyear Auto Service Centers

I explained what was going on and since I am not a great mechanic the guy seemed confused at first and annoyed because I wasn’t able to use the terms he needed to understand what was wrong with the car. That was annoying to me, because of course, that is why I am here.
Otherwise they worked on the car very fast and called me back with more of a plan since they checked the car. Unfortunately they couldn’t find the problem but it had something to do with the steering wheel so they suggested a couple of thing we could do.
I also fixed some other stuff that my car needed and they gave me a good price without trying to trick me into over paying.
They called me back and they also let me know when the car was done.
Overall a good experience.

Stay far away! Messed my car up for the long term, no preventive maintenance offered for a vital issue with the type of car I have, spent $ 1800 someplace else to get it fixed correctly and will have to spend an additional $ 300-​$ 400 a year to try and reverse some damage done to the car. Talked to the DM, got some resolution, but it does not erase the long term damage to my car. Stay far, far away, they admittedly do have the knowledge to work on cars, nor the desire to do some research on a vehicle, they would rather just tell you it is an old car and have you go on your way! (BTW-​my car is an ’08) I was a 20 year customer, now someone else can have my money, I will NEVER be back!

Called and spoke to Ken about scheduling my car to get new tires. He told me he could get the tires I needed the next day but that if I ordered online, I would get them cheaper. He assured me that if I scheduled for the 5pm time slot, my car would be done in an hour so I could have it that same day. So I ordered my tires online, scheduled an appointment for two days out.
Well my tires looked even worse the next day, so I went to Goodyear to see if they had the tires in yet and they did! I thought great! Now I don’t have to drive on these unsafe tires. Ken told me that he had me in the system for that day and they would put my new tires on that night. I gave him the keys and was feeling really impressed with this place.
Then, Jeff the service manager comes up and says that they can’t find my order in their computer. I showed him my confirmation email and told him that the money had already been taken from my account. Jeff told me that they had to wait until tomorrow to call corporate and get an authorization for my order. But in the mean time, they would not give me my car. Jeff told me that they were putting the tires on my car but I couldn’t leave with my car. They had my money, they had started service on my car, but they would not let me take it. I was forced to shell out more money for a rental so I could get to work.
I called to speak with the manager Gary the next day. He tells me that my new tires still had not been put on my car. He said that it takes an hour and a half to put tires on and they never have cars ready the same day if they are scheduled at 5. So I was lied to twice. Once when Ken told me to schedule at 5 and my car would be done that day. And again when Jeff told me they were putting my tires on that evening. Gary was very professional and assured me my car would be taken care of first thing and they would reimburse me for my rental car. I appreciate how Gary handled it but for $ 400 for new tires, this was way too shady of an ordeal.
I feel I was being taken advantage of as a soft spoken «young lady» as Ken kept calling me. When he saw that I was upset about not getting my car back, Ken offered to give me a hug if it wouldn’t get him in trouble. I don’t want a hug. I want to not be given the run around and to not have my car held hostage.

After a bad experience I contacted corporate and I could tell that they were working hard to make this store good. Lee the District Manager attempted to contact me several times and was very apologetic and gave me confidence that my first experience was an isolated event. I will try their other location in Gilbert next time.

I just wanted an oil change and I get quoted $ 400 to replace an oil pan and oil drain plug.

The staff seemed friendly, until I got my car back after denying their $ 300 brake replacement job. They broke an item in my car and they refused to admit it, plus the AC was on full blast.

I wouldn’t trust them to change my bicycle tire. Very manipulative in trying to claim alignment is bad, need new air filter even though it was just changed a week ago. Never coming here again!

This started out much longer then I decided to cut it short and keep to the facts. My 2013 has been a tad bit brutal so on Thanksgiving when check engine light went on I fell further apart. Goodyear whom I have always trusted jumped in to hopefully end 2013 much better than it has been going. Sofia not only handled my major breakdown on the phone well, she handled the business of my car with class and care. With all the other issues going on, I am happy to say they allowed my car not to be another. I am sitting here writing this, crying at the peace of mind that phone call left me in and the kindness in her words. Thank you for your care in customer service, care is how you speak and listen. Care in how you allowed my 2013 to end.
I will never stray again from Goodyear due to a good coupon.

cada vez que necesito hacer el cambio de aceite a mi auto, vengo a goodyear, siempre me atienden relativamente rápido y son muy buenos en explicarme y mostrarme cuales son las necesidades y prioridades para arreglar mi auto, dan buenos consejos e información. Sophia es muy atenta y cordial, tiene mucho conocimiento. saben tratar muy bien a los clientes.
El website tiene muchas ofertas y además se puede sacar el turno online, muy sencillo.

Top notch service, and a really friendly staff, but the following are actual texts I sent during the time I was there for a simple oil change:
I’ve been here so long, they may just offer me a senior discount when I’m done.
By the time I get my car back, it may be time for another change.
By the time I get my car back, it may be considered a classic.
By the time I get my car back, it may need snow tires – if hell’s already frozen over, Mesa may not be far behind.
By the time I get my car back, the price may have tripled from inflation.
By the time I get my car back (your 5-​year-​old son) could drive it home.
By the time I get my car back, cars may be obsolete and I’ll need an oil change in my hovercraft.
By the time I get my car back, Captain Kirk may want to borrow it.
What I’m trying to say, is that despite all the smiles and the deals and the very, very proficient gal behind the counter, I sat there in the (not so entertaining) lobby for 2+ hours waiting on a simple oil change. Being from out of town, I’m glad the Unilocal led me to a reputable place and they did a terrific job, but I could have done without the wait.

Warning– this is going to be long.
After many horrible experiences with other places, I was starting to lose hope that honest mechanics existed and that I was going to get screwed no matter where I went. I’ve tried big name companies and local mechanics. I have been given the runaround so many times by other repair places that I was more nervous to have my car serviced than I would be for a complex medical procedure. I’m not a genius when it comes to repair work — but I know enough about my car to know when I’m getting screwed.
The Auto Zone down the street from them recommended me to visit their location when I went to pick up an air filter. I just wanted to be lazy and get an oil change done on a Saturday. I casually asked if they knew a place where I could get one done nearby. They told me that the oil change might be a bit more expensive than DIY or a local shop, but that they were good guys and the price you pay matches the service you will get. I figured, hell, it’s the price you pay for being lazy. :)
Goodyear was quite busy and offered to squeeze me in later in the afternoon. They were very friendly and warm and had no issue with fitting me into their already busy schedule.
When the work was being done, they checked my car thoroughly (even though they were insanely busy) and let me know of some issues that I was having that were minor now but could get bad quickly. They sat down with me and helped me build a realistic time frame for how to fix the issues so it wouldn’t break my wallet — or my car. They were also very kind about the shape my car is in (which I thought was much worse than they said given that I drive one of the lowest rated cars economy cars of 2001. =D Go me!)
As I was getting those issues repaired at a later visit, they even gave me a free oil change for having to wait several hours for maintenance that went less smoothly than expected. (Not their fault, my car is a b-​tch.)
I feel their prices were (and remain) very fair and the customer service is phenomenal. I’ve visited them on several occasions now, mainly for general maintenance. The customer service is always consistent. They are patient, understanding, caring and funny. They truly care about the customer and don’t tell you that you have problems that you don’t really have.

I come here often for whatever I need, usually just oil changes. The guys are usually pretty cool and friendly. They are honest too, which is a good quality in their industry. Look out for their coupons, you can easily save 10 bucks on oil changes just from a coupon. Park in the back because I don’t think they want you to park in the front.
They have a nice TV in the waiting room too so it isn’t too painful if you are sitting around. All in all, good place to go for servicing your vehicle.

I went here to get an oil change today and it was great! I love that you can schedule appointments online and see exactly how much you will be paying when you get there (also, look for coupon codes… can save some money). The oil change was inexpensive and the guys who worked there were friendly. They got it done in a little less than an hour, which I am completely satisfied with after my debacle with Meineke a few months back where I was there for around 4 hours… with them being right around the corner, why not give them the business?
Note: their parking lot is on the south side of the building and cannot be accessed from the north side (I found that out the hard way :-P)