Premiere Auto Glass

WORST COMPANY!!! I used this company about a year ago and thought I would put my feedback in. Somebody put this company out of business! I booked an appointment as they would send me a check for $ 100. When the techs came, they looked like a couple of thugs with tattoos on their neck driving a beat up truck (cracked windshield). During the replacement, one of them got glue or sealant all over the paint. I scheduled an appointment to have them come help remove it as they claimed to have a solution they use to remove it. When the same two techs showed up, they used a spray bottle with Lysol wipes that are made with an abrasive material. Needless to say my vehicle got scratched from the scrubbing. They had detailers come out a couple of times. I was asked to get estimates, however they were rejected by the owner and he would not give me his insurance info. I ended up having to get it fixed myself and still never got my $ 100. FML

Do not use this company!!! I wish I would have read these Unilocal reviews prior to selecting them to replace my windshield. I had them replace my windshield two months ago and I still have not received my cashback offer. I was initially told that I would receive my check two weeks after the windshield replacement. I’ve called the office several times and each time I’m told a different story. Finally I called today and told them that I really need to get to the bottom of this since it’s now been two months since I had the job done and no check in my hands. The girl told me that she’d give a message to the manager, who writes the checks, to find out what is going on. We’ll see if I get a call back. It appears that the company wants the customers to forget about the check (which I almost did) and then get tired of asking for it and give up. They are a shady company who entices customers to use their services for the cash back offer that isn’t ever paid out!
UPDATE: 2 months later post windshield fix I finally e-​mailed the manager directly explaining the situation and he said the check did go out and he wasn’t sure why I never got it and that he’d send another one out that day. I don’t believe a check was ever actually sent until this e-​mail was sent. You definitely have to pull teeth for your cash back!

Id rather eat shards of glass than ever deal with them again!
My usual glass guy was busy and I hook lined and sinker fell for their 85.00 gimmick. :(Bunch of low class, non professional goons! Never have a used the word in such a way but I prefer to use it here rather than have a potty mouth.
I had not one, but two windshields to be replaced, I called the lady, went over everything and I made an appointment. I should have known better when I heard multiple dogs going insane in the back round. Now some business owners do bring fido to work so I passed it over and the lady was hacking on the phone and said she was working from home. ok sick no big deal.
The next morning these two goons from goon incorporated show up in a pimped out f-​150 or whatever on 20 inch rims. hmm more hints of a non professional company. Did I mention they showed up late? Ah of corse they did!
Here is where it gets better, the trucks. both chevy silverado’s, took them forever. I have had plenty of lass replaced. this was abnormal. Then I peak outside and goon # 2 had sliced his hand and was bleeding everywhere. yay.
It goes on and on. but a few hours later, some broken plastic, scratched paint and blood left over on one of my trucks they were done.
So now. fast forward a couple weeks and it gets good. I had wrote down the dates but could not sadly find them :(
Not one. two. three… four… five… but six. yes SIX calls later and finally raising hell after several months I was told i could get a check that day if I drove over… at a specific time before they headed out to dinner.
Well I seized that opportunity as moma only raised 1 fool «my sister» I showed up… it was a house. goon residence… welcome.
Took a while for the door to get answered and mrs goon finally came out, a cig in her hand and her yippy dogs too and ready to light up!
No apology. nada!
Spend your ins companies money elsewhere or find someone else who will give you the same deal or some steaks if you must walk away with something!
I can only hope you read this mrs goon!
Step up to the plate and learn how to run a business!

Do not use this company. Like others here who have posted issues with the cashback offer, I had the same very negative experience in trying to get the cashback. They sent me to the bank not one but twice with a check drawn on a bank account with no funds to cover it. Very fraudulent. It wasn’t until I demanded cash, and drove to their offices to pick it up (after months of being put off and yanked around), that I actually received the cashback. My installation was reasonable, and the end result acceptable, but the entire experience was marred by Scott’s shady dealings with the cashback offer. (My experience was further marred, when the installation tech broke a piece on my truck, and opted not to say anything about it. Had I not been watching, I would not have know about it until too late. Thankfully I was watching, called Premier afterwards, and they took care of it.) It’s a shame that they have such shady practices, as there are many other companies in the valley that offer similar deals, and will probably give you the promised cashback, without the shady actions and jerking customers around.
Update: I noticed that Scott has been trying to counter-​act some of the negative reviews on Google Business, by writing his own positive reviews. Shady.

i have had two windshields replaced and never had a problem with getting my $ 85.00, in fact it came about a week before it was promised, the other check was a week late but was clearly send to wrong address and an employee then came to my house to give me the check. I would use them again

The $ 85 cashback offer enticed me into choosing Première Auto Glass for my windshield replacement. Unfortunately, it was a huge hassle the whole way through.
~09/​25/​09 — Called Première Auto Glass and inquired about the $ 85 cashback offer. I was told that they are a preferred/​pre-​approved glass provider through my insurance company and that my insurance company normally pays out very quickly (within a week or two). Première stated that they mail out the $ 85 check once they get paid by the insurance company. Everything sounded good, so I scheduled a windshield replacement appointment.
09÷28÷09 — initial windshield install/​replacement date. The techs were very friendly and professional, replacing my windshield quickly.
~09/​29/​09 — noticed a loud air noise coming from my windshield while driving around. Called Première auto-​glass and they scheduled an appointment to come out and fix the problem.
~10/​1/​09 — Première techs came out and added more sealant/​glue to the bottom of my new windshield. Within a couple days I noticed that I could still hear the air noise, so I called Première and scheduled another appointment.
~10/​5/​09 — Première techs came out and put another brand new windshield in. No more wind noise! Yay!
11÷16÷09 — After waiting a month & a half after my initial install (insurance billing) date, I called Première to find out what happened to my check. Spoke to an office person. She said sorry, they forgot to send it out and they would mail out the $ 85 check to me that week.
12÷08÷09 — Still no check, called and spoke to an office person. She said the first check was mailed ¹¹⁄₂₇. I never received it. She said she would mail another check today.
12÷11÷09 — Finally received my check. It was dated 11/​27, but I don’t think it takes a week and a half to send a piece of mail across Phoenix. In addition, the check should have been mailed on ¹¹⁄₂₀ at the latest, because I called on ¹¹⁄₁₆ and they assured me it would be mailed out that week.
I also had a very strong smell of glue/​sealant in my car after each of the windshield installs/​fix attempts that lingered for a long time, even after leaving my car windows open to air it our for hours. My girlfriend reported that she did not have this strong smell when she had her windshield replaced last month (by another company).
So, I’m sorry Première, you have a great offer and it looks like you can do great work, but the huge hassles I went through makes me drop you down to 2 stars in this case. Would I give them another try? Possibly, as that $ 85 cashback reward is quite an enticing offer and they were friendly & professional about resolving all the issues.