R&S Mattress

TOXIC STINK. We bought a mattress a year ago for $ 400 bucks and thought, how great! I thought it was the most comfortable mattress I ever slept on. We bought many mattresses from R&S and never had a problem. Well, as the year went on, this bed started breaking down. When one of us moved, the other one could feel it enough to wake us up. I was going to the chiropractor a lot, but didn’t realize it was the mattress until way later! Finally, we called R & S and they did claim the mattress was defective and let us pick another one. We went with a pocketed coil one, very comfortable and little motion transfer. After the guys dropped it off, I immediately noticed a smell — a bad smell! Long story short, the smell never lessened. We rubbed baking soda in it, vacuumed it, ran a fan on it 24/​7, ran a air purifier, brought it outside in the sun and fresh air for an entire day, kept the window open, nothing! So after 6 weeks of this, we went back into R & S and told them all of this and they agreed to exchange it. We tried every bed in the place and they all stunk. So we began our long conversation about how we went to other mattress stores and learned a lot about some companies using sub stand foams and materials that come out of, you guessed it, China! R&S brags they make their mattresses locally, but know that it’s not necessarily a good thing. They are using sub standard, old materials that are toxic. How do we know they are toxic? Put your nose in it and smell it. Be ready to gag or puke though. The people there are very nice. No problems at all with that. It’s not their fault how the company makes their mattresses. We were at a brick wall and asked for our money back so we could shop for another mattress that didn’t stink elsewhere. Special note, «bad odor» is not in the warranty of their mattresses. They don’t consider that a «defect.» Because we were open from the gitgo about my allergies and sensitivities and the fact that the manager admitted the mattresses smelled, we got 80% of our money back. We were upset for the loss we had to suffer with this company, but decided to move on. My warning to everyone– do your research, ask a lot of questions and smell the mattress before you buy it. There is some great info online talking about VOCs in mattresses. Please educate yourselves and protect your families. These mattresses cause illness, including cancer.

This is my second time buying from R&S and still just as pleased. The first time was at the Tempe location. I came in straight from Ohio needing a bed and left within 15 minutes and delivery set up for the next day. Cody was very helpful at the store and then Justin and Ignacio were great with the delivery. Very quick and friendly. Hopefully I won’t be needing 2 beds again in a 3 year time span but if I do, I’ll be coming here!

Justin & Ignacio where great to work with. I bought my mattress and the delivered and even put it in the room. I buy all my mattresses from R&S on Greenfield and Main. I always get great prices and excellent customer service.

Justin at R&S Mattress was great. We stopped in last Sunday and he took his time to help us try to find the right mattress to fit our needs. And I appreciate that he didn’t try to immediately try to push his most expensive mattress on us. He was not pushing for the up-​sell. But when we asked, he showed us what we wanted.
Our custom mattress was just delivered today by Justin & Eric. They were quick and efficient! And a HUGE thank you to them both for staying late to make sure we got our mattress today! My bad back thanks you as well!
Great customer service!

I just moved to Mesa, was getting my furniture that I ordered delivered and then realised I totally forgot to order mattresses! So off I went and found R&S mattresses. I was there for 10 am and was out of there by 10:30. I had the most wonderful salesman (sorry I can’t remember your name!) who helped me pick out 3 high quality mattresses for very reasonable and best of all could deliver the same day! My furniture was scheduled for delivery between 1−3pm and R&S said they could deliver between 3−4pm AND NO DELIVERY CHARGE! What FANTASTIC service! Sure enough everything was delivered at 3pm and again, what a great delivery man! super friendly, took extra care not to damage my walls etc and the mattresses are perfect:) I would HIGHLY recommend R&S mattresses (and no, I am not affiliated with them in any way, lol)

Needed to buy two twin mattresses for my girls. I called around several places and these guys were the most friendly and helpful on the phone. The mattresses we bought were $ 150 each. There are a bunch of mattress stores here in the valley, so save yourself some time and go here first.

Stopped in last week to look around… I found James to be very helpful and no pressure. I also very much appreciated the fact that he didn’t try to «up-​sell» me once i told him I was on a budget and didn’t want to spend more than X-​amount. The mattresses he showed me in my price range were very comfortable! Thank you James and R&S!

Really appreciated the patience and knowledge The prices are really great and they offer a lot of selection and are knowledgeable about beds etc. We bought a bed here recently and they were really helpful. We tried several places before we settled on R and S. We’re still trying to decide if this mattress will work for both my wife and I in the because this mattress sleeps hot (not their fault, a problem with the manufacturer), but we have the peace of mind of knowing that they do have a good exchange program and we trust them. We really liked Justin who delivered our mattress too. He was super nice and helpful and showed up when he said he would. 5-​stars across the board.